TAP Air Portugal
Reviews and Complaints

My iPad is in the Lisbon lost and found, I have verified this. My reference number is 861004jan24.

I will be in the Lisbon airport on 05Jan arriving on flight 1127 to catch flight 215.

I would like my iPad brought to the counter for my pick up. Thank you

I dont know whats the purpose of taking online if you have to come to the airport instead of the whole huge line to check out anyways because she had theres no luggage drop off

Purchased a last minute ticket to go back home to Toronto as my dog had gone missing. Tap was the fastest way to get there and purchased business class as there was only a few hindered dollars difference between the tickets.

Arrived to check in , no separate line for premium service once you check in , at the gate you are herded altogether through multiple check points , again if you have paid for a premium service shoulder you should at least be able check in in a civilized manner.

Finally made it through 2 check points then had to go down the stairs and stand in line once again- it is beyond acceptable that you all have to stand in line long the hall and up the stairs waiting for buses to transport you to your airplane . At least have the buses ready and people loading as they go through the check points.

Would like to change a seat assignment on confirmation code 26N9M3. Move from seat 24D to seat 6C. Also change from coach to coach-classic.

I lost my silver bracelet on flt 262 from Toronto to Lisbon on October 30. I became very sick on that flight and was delayed.

Did anyone find my bracelet?

If so could it be put in me return flight to Toronto on Wednesday? My name is Glynis Jeffery.

They charge you for everything! Service is the worst!

People are unpleasant! Don't waste your time!!

i was able to get through on the phone, JeanPierre was extremely helpful and added precheck to my booking

I am finding it impossible to enter my new mobile phone number into "My Profile" the system seems not to be prepared to change email addresses or new monbile phone numbers for UK Customers

You call to solve your problems but you turn off at the time of payment they serve you well after that you are garbage when you have a complaint

my husband did not travel due to his via. the ticket was canceled within and hour as required and i am being put through so much to get a refund. can you please help?

My partner and I flew TAP flight 1135 April 10, 2023, from Malaga, Spain to JFK with a stop in Lisbon, Portugal to change planes. TAP classified me an assistance passenger because I need a walker.

When we first boarded the plane in Malaga, the help I got boarding my flight was superb. This gave me high hopes that my flight would be worry free. When the plane landed in Lisbon, I stayed in my seat, confident someone would come to assistance me. We only had a little over an hour to make the connecting flight to JFK.

The plane emptied, except for me and 2 flight attendants, as I was waiting for someone to help me disembark. With the time for boarding the connecting flight to JFK quickly approaching, it became apparent no help was coming and I tried to disembark myself. Struggling with my carry-on as i tried to maneuver down the aisle I took a bad fall infront of 2 TAP employees. When we got to New Your I called TAP and told them what happened.

I was told to seek medical help, which I did. I was seen in the ER room at Huntington hospita in Huntington, NY. .I was told i had soft muscle brusing. I was given two prescriptions.

I was rhan advised by a TA P employee to file s complaint which i did. sent a complaint on TAT's app with copies of the hospital summary and bill, added lodging and travel expenses we incurred in NY because of the fall.

I received a response to the complaint I filed. The response was a left-handed apology. TAP took no responsibility for not providng the promised assistance to board and disenbark which resulted in the injuries i sustained.

They have refused to reimburse me any of the expenses i incurred following what the TAP employee told me to do. TAP acted irresponsiblely, promising me a safe flight which in my case included assistance in getting on and off all flights.

This did not happen and i was hurt as a result.

What happened to me can easily happen to any customer. I am very sad, but I have to say, TAP doesn't care about the safety and well-being of their customers.

We have round trips to Casa Blanca and Marrakech with stopovers in Lisbon. Due to safety concerns we need to change the Morocco flights but cannot get help to do so.

Is this normal today? What do airline think they are?

This customer service is not horrible is non existent!

The flight from Maputo to Lisbon was delayed and your company said that I could use a voucher or monetary compensation. I tried to call you several times I haven't received any response. I need to book tickets for myself and my family to Oporto/Portugal for 20 or 24/12/2023, from Birmingham, Manchester, Luton, or Stansted Airport (UK).

I have made-thirteen phone calls and been looped around to different people. No one can understand why I need my refund in the same form of payment when I purchased the ticket directly with a live agent.

I was denied the seat at Newark Liberty because that booking agent coded the ticket wrong. I guess my next step will be to reach out as a CEO in my company to speak to your CEO.

Sincerely submitted,

Patricia A Scrofine, CTA, MCC

CEO

October 5th EWR to LIS As an agency owner, I will not sell or recommend using your company because of my ridiculous experience which caused embarrassment at the airport.TKT # 047218****419