TAP Air Portugal Reviews and Complaints | tapairportugal.com @ PissedConsumer Page 3

Anonymous

Guest-4486006 |

Toronto, Ontario

Não tenho conseguido retorno

Apr 03, 2023

Tenho enviado diversos e-mails para a TAP pedir reembolso de voos desde setembro de 2022, à espera de um reembolso há 8 meses.

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User's recommendation: Atenção aos reembolsos

Anonymous

Guest-4782441

Ericeira, Lisbon

Waited an hour on hold and eventually gave up!

Jul 10, 2023

I called your customer service number more than once with out any success. On my last attempt , I was on hold for an hour!

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User's recommendation: Good luck getting service!

Ariele Sos

Worst experience ever

Jun 22, 2023

1.0

Please avoid Tapair. In the day of my flight I came to the airport, and they told me that they canceled my ticket because I didnt purchase a return ticket! They literally didnt let me get on the plane, and I had to buy a new ticket through a different airline. Now guess what? They cancelled my ticket but still didn't refund me! i tried to call them 3 times and for some reason every time the line dropped in a miraculous way! I have to chase this ghost company which steal my money :(

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Loss:

$650

Pros:

More affordable prices

Cons:

Misleading policies
Scammers
No customer service

Preferred solution: Full refund

User's recommendation: Avoid at all cost! Seriously

BACHIR Y

Full refund

May 05, 2023

3.1

Hi my name is Bachir Younan I am reaching out to TAP Customer service before I bring my complains to TSA or FAA I booked airfare to return from Barcelona Spain to the United States after we departed our 12 day Cruise on Royal Caribbean last port Barcelona Spain. Royal Caribbean restricted us from boarding the ship since we had positive PCR. I immediately contacted TAP 2 weeks prior to my travel with Portugal Air send copies of my positive PCR test and explain to them that the United States would not let us travel outside of the Country while infected with Covid and Spain would not let us into their Country with Positive PCR Results. It was a condition out of our hands that restricted us from travel, Since it is against Federal regulation law to travel with positive PCR Covid TEST. TAP airlines should have given me a 100% of my refund Because my trip was not canceled due to my own fault but due to a condition that restricted us to travel anywhere. I am expecting a full refund for My UNUSED Tickets totaling $638.00 Ms. Maria Seremetis Ticket No: 047218****514 Mr.Bachir Younan Ticket No: 047218****515 2 months have passed and TAP airline has not give refund. There will be a lawsuit started against Potagal airlines if I don't receive a full refund. I will also report TAP Airline to Portagal headquarters of FAA , & TSA . that your airline is allowing covid infected Pardons travel with a positive PCR test. If you decide not to abide by law and give a full refund for issued tickets that We're not used and were reported 2 weeks before departure.

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Loss:

$637

Preferred solution: Full refund

Emily C Aei

Unable to get help

Jun 12, 2023

1.7

Our luggage is somewhere between Lisbon and Faro. We cant get ANY help! We missed a TAP flight due to AirCanada being late! TAP says to contact AirCanada and Air Canada is nowhere to be found! This is beyond ridiculous!!

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Loss:

$750

Cons:

Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t fly TAP or Air Canada… No one will help! Pass the buck!

Desiree G Lrq

Desiree G Lrq |

Missed flight

Apr 25, 2023

All I have to say is that I WILL NEVER FLY TAPPortugal again if I can help it. I missed my flight and tried to get rebooked on the next flight and had no luck at the airport cause theres no customer service for the airline at EWR or on the phone since they said the only way to help was to email. And I was trying to fly on the next flight within hours. So you see how emailing is ridiculous. The phone agents were useless and not helpful at all. Its normally standard practice to be able to at least fly standby on the next flight going out if you missed your original flight (because of a car accident). I would especially like to think so since Im a Star Alliance Gold member and try and fly partner airlines when I can. Im so disappointed.

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Loss:

$625

Preferred solution: Some type of compensation for my flight

User's recommendation: Never fly Tap Portugal, they have the WORST Customer service

Emily C Gad

Lost luggage sitting in Lisbon airport

Jun 12, 2023

1.0

We missed our flight due to airline delays! We flew SMF to YYZ to LIS to FAO. We missed the flight in Lisbon. No help or contact available at LIS airport! We drove from Lisbon to Faro! Our luggage is stuck in Lisbon! I went into Worldtracer at FAO. It was supposed to get on the midnight flight, no luck! It didnt get on the 12:20 pm flight either! What is my next step? I need my luggage it has medicine in!! My reference # is: FAOTP33088 with Worldtracer!

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Loss:

$500

Cons:

No help with getting to flight on time

Preferred solution: Deliver product or service ordered

Anonymous

Guest-4488973

Toronto, Ontario

Waiting for refund tickets after 8 months

Apr 04, 2023

Very hard to get contact when you get they cant do nothing . Ask for waiting by e-mailthr process but they didnt . Very disappointed , even the best price and love Portugal Ill book never again

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User's recommendation: Pay attention of you are ask for reimbursement

Essadki A

Cause your didn’t refund me

Jan 17, 2023

1.1

TAP Air Portugal - Cause your didn’t refund me

I have canceled my flight and your guys gives me a voucher and I called again to exchange voucher to refund bcz I have no plan to travel and voucher was about to expire but in the end I lost my voucher and my refund , I been told refund could take over than 3 months and I waited over than 5 months I called again they open a case and I am still waiting . While I call customer service they put me on hold for hours without answer

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Loss:

$512

Pros:

So far only affordable

Cons:

Customer service and reliability

Preferred solution: Full refund

User's recommendation: Don’t use it

Jean D Wmf

Last minute flight cancellation rebooked 2 days later

May 05, 2023

2.5

Updated by user Jun 07, 2023

No reply from TAP despite my complainNo apology whatsoeverIt is clear that the LAST thing TAP cares about is customer satisfaction !

Original review May 05, 2023

I had a confirmed flight from Salavador de Bahia (Brazil) to Geneva (Switzerland) on April 29th, with stop-over in Lisbon. I had already done the on-line check-in. About 12 hours before departure, I received a mail from TAP named 'rebooking'. Without any explanation, the flight was rebooked 2 days later, departing on May 1stA !!! In other words, the flight was cancelled 12 hours before departure. TAP was unwilling, or unable, to offer any alternative flights to Geneva on the next day, April 30th. This created major problems for me, as I had professional commitments in Switzerland on May 2nd, which I could not honor. Defaulting on these commitments has cost me over 1'500 euros.

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Loss:

$1500

Pros:

Service on board is ok

Cons:

Absolutely unreliable

Preferred solution: Full refund

User's recommendation: Avoid TAP by all means

Resolved

Patrick M Xhb

Resolved: Lost luggage

May 12, 2023

Updated by user Jun 11, 2023

I resolved the issue myself. No help or resoonse from TAP. Useless company.

Original review May 12, 2023

Nobody picked up the phone. I am trying to locate a lost bag. Both 800 numbers on this site have no one to answer at the other end

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Preferred solution: Deliver product or service ordered

Oscar C Blr

TAP does not pay attention to complaints

Apr 11, 2023

1.0

I write as a last option. I have just filed a new complaint of the same case which will take around another year to get a response. I'm not sure if the responsible person will again ignore the message posted on the form and judge accordingly with the selected "motive". I feel very disappointed and angry because it is like a scam, and the worst thing is the bad communication channels available to have a real and direct communication with TAP. It seems that no one is responsible for complaints. there is no email or phone number, and the report form has few "motive" options other than a long response time. The complaint: The Flight didn't land in the city it was supposed to. My wife and I took TAP flight TP785 from Stockholm to Lisbon (01-Jul-2022). However, the flight landed in Porto due to a problem at the Lisbon airport as announced by the crew. Once at the Porto airport around 22:00, the TAP staff informed that we must go to Lisbon on our own, and all hotel and transportation expenses would be covered by TAP. In my previous complaint I attached the hotel bill and the tickets to Lisbon. I hope this email reaches the person capable of giving a fast answer and final solution. Previous complaint reference number: 2022-00****0755 (complaint as Delayed Flight) New complaint reference number: 2023-00****0737 (Complaint as Canceled Flight) Sincerely, Oscar Castro

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Loss:

$200

Pros:

Cheap and goes to portugal destinations

Cons:

Very bad when making a complaint or react on a problem

Preferred solution: Full refund

User's recommendation: Be careful you can get a surprise.

Woodmia B

Si i need a work

May 12, 2023

Hello sir i need work help me please i am woodmia bedsaïda i am very interresting for a job calle Center because i am sur that My educational back ground to years of experience i learn speak Englishool so i finished school i am mechanic industrial i am very interresting for interview in american canadian school

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Loss:

$5000

Pros:

Service a bord

Cons:

Bord

Preferred solution: Deliver product or service ordered

User's recommendation: Yes i can work services customers

Julia W Aza

Flight delays

Jun 08, 2023

Wi am still very disappointed that I NOW have a 12 hour layover in Lisbon rather than two hour one. How can TAP do this? At least give these customers a free pass to the premium lounge to wait out the delay. Customer service wasnt helpful.

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Cons:

No consideration of long layovers after cancelling midday flights

Preferred solution: Pass to Premium Lounge in Lisbon

User's recommendation: Don’t book a connection in Lisbon….could be major delays there.

Robert J R

Robert J R | |

Lisbon, Continental Portugal

Change flight date do to flight cancellation

Nov 10, 2022

1.4

TAP Air Portugal - Change flight date do to flight cancellation

Non cooperative with my situation. At all. Very unhappy with TAPs cancellation policy. As its very unfair to families. I lost a whole day visiting my son in Sevilla do to flight cancellation. I contacted TAP to move my return date to make up the lost day by one day and they wanted to charge me $1000.- Airlines can scree up ones travel plans and are not willing to take responsibility for their actions. its unfair and unsatisfactory on their part.

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Pros:

Nice people

Cons:

Terrible service

Preferred solution: Flight change to later date at no charge do to TAP’s flight cancellation.