Unclaimed
TAP Air Portugal
Reviews and Complaints
82K
CLAIMED LOSSES
236
TOTAL REVIEWS
24K
PAGE VIEWS
1
ISSUE RESOLVED
TAP Air Portugal Reviews
Broken stroller
No response over a week and my baby is 5 months and left without a stroller in a foreign country. I contacted them a few times and they kept sayin to wait for them to contact me back which they havent still. A stroller for a 5 month baby is a safety requirement, how do they let u go off without any information
User's recommendation: Don’t take this airline.
ID
Location
Haltern Am See, North Rhine-Westphalia
New Reviewer
Poor communication
Considering how many times during the booking process that we provide all of our contact information. Its very disappointing that we were not notified of not requiring a repaid COVID test to travel to Portugal. We wasted 40$ and the unneeded hassle of obtaining a test just to find out it was no longer required 24 was plenty of time to notify clients of the requirement change but rather we learn this at check in.
ID
Location
Caldas Da Rainha, Leiria
Loss
$120
Preferred solution
Price reduction
Refund or credit
After canceling our flights due to COVID pandemic we have for 2 years tried to obtain either a credit or a refund from them. If you can connect to the customer service staff and them not hanging up on you they would apologize and say they would put you on priority list for credit. We even have received an email after 1 year of attempt with yet another apology and being placed on another priority list, it has been 8 months since that email and we are still trying!
User's recommendation: If you can fly with another airline do so.
ID
Location
Amadora, Lisbon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't book a flight
Your Web site is so slow. It would take a customer 12 hours to log on, You provide a phone number for assistance and no body answers, Is this a third world back country Air line? Lets see if someone cares enough to respond to me. My E-mail is Thomas. olson@***.com
ID
Location
Arlington Heights, Illinois
Preferred solution
Let the company propose a solution
Was supposed to travel from Miami to London in July for my 60th birthday
Arrived at Miami Airport for my flight to London via Portugal on TAP Airline There was no one there to speak to just a board stating flight cancelled due to strike by air traffic control in Portugal. Not one person around to speak to no email nothing this was too much After lots of tears got hold of family members in London who put money in my account so I could fly home obviously I had already checked out of hotel and did not have funds to remain in Miami
User's recommendation: Do not use this Airline ever are totally useless.
ID
Location
Castries, Castries
EXTENSION of AIR TICKET FUTURE CREDIT
ticket numbers 0475******** Winnie Mok and 0475******** Damon Tsai were cancelled because our cruise starting from Porto were postponed till Nov 2022. We were just advised by our travel agent flighthub,com that we need to book and fly by April 9th 2022. CAN YOU PLEASE EXTEND IT TO END OF 2022? Due to covid and my breast cancer in 2020, i was able to travel to Portugal earlier.
User's recommendation: Do Not Accept future flight flight credit from TAP. If you cannot use it on time because of health issues or because of other personal problems, you lose it!
ID
Location
Bridgetown, Saint Michael
Demage claim
I received my luggage, and it was damage and missing items ; EWR AIRPORT IS IMPOSSIBLE TO GET Intouch WITH THEM they are not answering the phone At all
ID
Location
Philadelphia, Pennsylvania
Make a complaint
Demage claim I received my luggage destroyed With missing items ; EWR AIRPORT Is not answering their phone I've had a hard time getting in Toch with the
ID
Location
Philadelphia, Pennsylvania
Waiting.waiting..... no one talk to you
just asked if need PCR to fly, one lady cannot answer and transfer to service department and waiting forever....let listen the noice....
ID
Location
Evanston, Illinois
New Reviewer
Unable to pay for upgraded seats and extra bag on booked flights. I have spent hours on the phone .
Phone doesnt get answered. When it does I am told that all is resolved but it isnt. I get emails telling me to call immediately and then phone doesnt get answered.
ID
Location
Marstons Mills, Massachusetts
Pros
- Reasonable fares
Cons
- No online support for booking
- Impossible to reach customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Cancellation fee on refund
I applied for a refund on my $700 flight to Spain and back. My wife had ankle surgery and cannot travel for a long period of time. TAP applied a $300 cancellation fee to the refund.
User's recommendation: Be wary of applying for a refund on TAP.
ID
Pros
- Good rates
Cons
- Poor refund policy
Loss
$300
Preferred solution
Full refund
New Reviewer
Poor refund policy
I applied for a refund on an upcoming flight because my wife had ankle surgery and cannot travel. TAP applied a $300 cancellation fee against the flight cost of $700. Horrible customer service!
User's recommendation: Don’t fly on TAP.
ID
Location
Woodbridge, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe site does not work
how can I get a refund for a canceled flight booked with you on the sites booking reservasion:T4CRQJ and TJYJ8Y
ID
Location
Guidonia Montecelio, Latium
Loss
$1000
Preferred solution
Full refund
Flight change
Need to change my flight ticket . Cannot get in touch with anyone at customer service . I have a case number but keep getting transferred to new people and then get disconnected . Need help please
ID
Location
The Bronx, New York
No working phone number to contact anyone at the airline
Im a Platinum member of American Airlines Frequent Traveler program. I am going to make my first trip to Portugal and was trying to get a seat assignment but, no matter how many times I tried, I could not get through to TAP. I was given a number to call in Portugal, but no one picked up at that number either.
User's recommendation: Don’t bother calling, no one answers.
ID
Location
Boca Raton, Florida
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TAP Air Portugal