
TAP Air Portugal
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Não tenho conseguido retorno
User's recommendation: Atenção aos reembolsos
Waited an hour on hold and eventually gave up!
User's recommendation: Good luck getting service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst experience ever
- More affordable prices
- Misleading policies
- Scammers
- No customer service
Preferred solution: Full refund
User's recommendation: Avoid at all cost! Seriously
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFull refund
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get help
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t fly TAP or Air Canada… No one will help! Pass the buck!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed flight
Preferred solution: Some type of compensation for my flight
User's recommendation: Never fly Tap Portugal, they have the WORST Customer service
Lost luggage sitting in Lisbon airport
- No help with getting to flight on time
Preferred solution: Deliver product or service ordered
Waiting for refund tickets after 8 months
User's recommendation: Pay attention of you are ask for reimbursement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCause your didn’t refund me
- So far only affordable
- Customer service and reliability
Preferred solution: Full refund
User's recommendation: Don’t use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLast minute flight cancellation rebooked 2 days later
No reply from TAP despite my complainNo apology whatsoeverIt is clear that the LAST thing TAP cares about is customer satisfaction !
- Service on board is ok
- Absolutely unreliable
Preferred solution: Full refund
User's recommendation: Avoid TAP by all means
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost luggage
I resolved the issue myself. No help or resoonse from TAP. Useless company.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTAP does not pay attention to complaints
- Cheap and goes to portugal destinations
- Very bad when making a complaint or react on a problem
Preferred solution: Full refund
User's recommendation: Be careful you can get a surprise.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerSi i need a work
- Service a bord
- Bord
Preferred solution: Deliver product or service ordered
User's recommendation: Yes i can work services customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delays
- No consideration of long layovers after cancelling midday flights
Preferred solution: Pass to Premium Lounge in Lisbon
User's recommendation: Don’t book a connection in Lisbon….could be major delays there.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Change flight date do to flight cancellation
- Nice people
- Terrible service
Preferred solution: Flight change to later date at no charge do to TAP’s flight cancellation.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.