Unclaimed
TAP Air Portugal
Reviews and Complaints
120K
CLAIMED LOSSES
287
TOTAL REVIEWS
29.8K
PAGE VIEWS
2
ISSUES RESOLVED
TAP Air Portugal Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBaggage at gate
I was told to leave my bags at the gate and then I was never updated where to get them. I asked and they said baggage claim but I wasnt sure if it was at airport (Lisbon) or my final destination (Dublin) so I looked for it everywhere in Lisbon and no one was at the service desk for 3 hours prior to that. This was from 7-10am
User's recommendation: Be available.
ID
Location
Allen, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerConfirming my flight
I didn't receive any email confirming my booking but i have seen the money taken out from my bank account
ID
Location
Dublin, Leinster
Preferred solution
Let the company propose a solution
Nobody to talk to (((
Hi, Couldnt get a hold of customer service (. Do you offer a free stay hotel to your clients that have a layover 14 hours at Lisbon airport? Thank you
ID
Location
The Bronx, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCancelled return flight
We missed a connection in Lisbon to Rome and the connected us through Naples. Then our return flights disappeared from our booking codes. We spent ten hours on phone trying to get in contact with TAP no one answered or we were hung up on after being on hold for hours.
User's recommendation: Do not use tAP!!!!
ID
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered
New Reviewer
Poor customer service . No where to find my luggages
Black and pitch bay cant be found . Have both email and personal contact and my household address on there but tap Portugal still did not make any effort to let me get hold of my luggages. I have so many important stuffs in there but because of their carelessness to customers, we were unable to get my luggages. Im highly disappointed in tap Portugal. And that will be my last time of flying with you
User's recommendation: I will not recommend.
1 comment
ID
Location
Great Bend, Kansas
Pros
- Direct boston to lisbon flight
Cons
- No answer to calls
- Impossible to reach customer service
- Missing luggage
Loss
$2600
Preferred solution
My luggages or compensation. Most importantly my luggages
New Reviewer
After 4 reminders TAP does not reply!!!!!
Contacted TAP via email after that it was impossible to wait hours to get through on phone. No responce no reply and no answer. This is not the first time we have had this problem with TAP. Case reference no. : 2022-00****8322 Recommendation to other potential customers: Use other airlines. TAP are hopeless.
User's recommendation: Use other airlines. TAP are hopeless.
ID
Preferred solution
An answer on sent emails.
New Reviewer
My flight was cancelled
I had 3 ticket from Barcelona to Lisbon JS4835 with Lisbon connection. I was in Paris and my flight París to Barcelona was cancelled and I got new tickets from Paris to Lisbon because I could find París Barcelona. My flight with TAP Barcelona to Lisbon was at 3:00pm and I was in Lisbon at TAP counter Custer service at 9:45. One of your employees printed my boarding pass from Lisbon to Newark. At 17:35 when we tried to boarding we find out Allan lost his boarding pass and when we ask for a new one one of the employees ask me for Barcelona boarding pass I explained to her and she said I can not boarding even though I was check in already. She left me and my two kids stock in Lisbon with two child and no money to buy new tickets food and hotel. At the airport told me I need to contact TAP by phone. And when I called TAP long distance because I have a USA number they told they dont know the reason of the ticket . She put me on hold for 28 minutes and the the called was end. I call my sister and she called TAP and they said because we did not flight from Barcelona the ticket was canceled. That he she would called before the flights the would help me but was late. We dont understand why if we was at the airport at 9:00 and they did our check in they did not fix it. The flight from Barcelona was at 3:00 and I got my boarding pass at 9:45. Because incompetent people now I and stock in Lisbon with two kids and not money.
User's recommendation: I will never recommend.
ID
Location
Lisbon, Continental Portugal
Pros
- Convenience to fly directly from my home city to lisbon
Cons
- Refuse to refund ticket price for a flight that was canceclled
- Missing luggage
- Non-responsive customer cervice
Loss
$2600
Preferred solution
my lawyer will contact you
New Reviewer
My flight was cancelled
I had a flight to Barcelona to Newark wit Lisbon connection. I was in Paris and I have a fight París to Barcelona and it was cancelled. I bought 3 tickes from Paris to Lisbon because I could not find to Barcelona.which was supposed to be a 3:00 pm I arrived at the airport at 8:45 am and I when directly to TAP counter one by 9:45 I have my boarding pass to go to Newark. At the time of I board it was cancelled. I when back to the counter they told me they dont know why it was cancelled. I called the airline and nobody help me I am traveling with 3 kids and it was my last flight after 15 days traveling in Europe. I this time I am out of money. And because the incompetence of few people I am stock hear in Portugal. I still have been the boarding pass and you will deal with my lawyer as soon I get to USA.
User's recommendation: Never.
ID
Location
Lisbon, Lisbon
New Reviewer
Lost baggage
Stephen Toner flew banjul to manchester via lisborn flight number tp1497 to Lisbon on 8 june 2022 1 05 then tp1314 to manchester 720 on arrival to manchester luggage not turned up ref mantp12565 but been over 48 hours heard nothing could you please update me booking ref 478552
ID
Location
Lochwinnoch, Scotland
Preferred solution
Let the company propose a solution
New Reviewer
Trying to rebook a ticket is near impossible
Tried to rebook our tickets and non one able to help. Connected with 10 different agents , disconnected after 3 hour wait
User's recommendation: Don’t use TAP airlines.
ID
Location
Tampa, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTicket problem urgent
i need to chek my flight ticket status because i didn't received ti ticket number I have only reservation
ID
Location
Kalaki Tbilisi, Kalaki Tbilisi
New Reviewer
Flight
Airline is no good, flight was canceled and TAP did not say what we have to do or what is going on with our flight
User's recommendation: Do not use airline.
ID
Location
Lisbon, Continental Portugal
Loss
$2000
Preferred solution
What to know what is going on with my flight
New Reviewer
Stolen jewelry complaint ignored
I had jewelry stolen from my hand luggage. I had to hand over my hand luggage when boarding the plane (due to the plain being too full). On the return of my hand luggage, my jewelry has been stolen. I logged a complaint in Dec 2021 and to date (6 months on) the complaint is still under review. No feedback has been provided at all. 2021-00****3840
ID
Location
Guimarães, Braga
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer
Cancel flight
(4EX2LE) Because of the flight cancellations now having to travel day earlier to catch connection flights, having to incur costs for hotel and transportation, further having to cancel other previous commitments. Who is going to pay for all this. Not mentioning overall disruption to my life. This is absolutely unethical business tactics.
ID
Location
Brampton, Ontario
Loss
$600
Preferred solution
Price reduction
New Reviewer
I missed a connection fly
My son missed a fly regarding a connection fly and baggage was relate . he served an Us Army, can you help me with some refund money , please. Daniel Pakula reservation TARJC3
ID
Location
Washington, District Of Columbia
Cons
- No customer service
Loss
$450
Preferred solution
Full refund
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TAP Air Portugal
Not satisfied about my luggages