Customer service was wonderful, the representative answered all of my questions promptly and I did not wait more than 2 minutes for the call.

High praise to the representative that answered my questions and put my mind at ease for my upcoming trip.
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ID
#3577937 Review #3577937 is a subjective opinion of poster.
Location
Land O Lakes, Florida
New Reviewer

VOUCHER AT COUNTER BECAUSE us citizens do not allow to enter EU

promised voucher by email for future use of my ticket round trip Miami to Madrid on 02 MAY 2021.wANT TO TRAVEL 27 NOV 2021

User's recommendation: get voucher at counter not just a promise by the manager.

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ID
#3045488 Review #3045488 is a subjective opinion of poster.
Loss
$549
Preferred solution
Deliver product or service ordered

Flight Credit

The TAP rep was very helpful I did as he instructed me and after calling the travel agent I got back a decent amount back I was very satisfied that I was able to get something back and not lose it all
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ID
#2965430 Review #2965430 is a subjective opinion of poster.
Location
Brantford, Ontario
New Reviewer

Lost baggage

I am STILL on hold ! it has been 40 plus minutes listening to music. this is unacceptable. My trip on TAP was fantastic, flight crew, pilot, ride but this is a problem you must address OR YOU WILL LOSE CUSTOMERS. MY 1 PIECE OF LUGGAGE IS MISSING!!! IT NEVER CAME OFF MY FLIGHT !! IT HAD ALL MY SOUVENIR, MY CLOTHES MY MAKEUP TREASURES FROM MY TRIP! I REPORTED IT AT THE BAGGAGE CLAIM AND HAVE NOT HEARD ANY UPDATE. I DON'T KNOW IF IT WAS LEFT IN PORTO OR MADE THE TRANSFER AND WAS LEFT IN LISBON. PLEASE LOOK INTO THIS FOR ME. I AM SPENDING MY FIRST DAY HOME ON THE PHONE TRYING TO GET TO TALK TO SOMEONE. HELP RUINED MY DAY BACK numbers are TP1941 AND FLIGHT TP 217. TP 831281 was baggage claim number TP217numbers RETU BEEN PORTO
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ID
#2760167 Review #2760167 is a subjective opinion of poster.
Location
Providence, Rhode Island

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