New Reviewer

Lost our luggage

Our Tap flight was delayed and missed our connecting flight. Our luggage is somewhere between Lisbon and Venice since July 8
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ID
#3749836 Review #3749836 is a subjective opinion of poster.
Location
Rome, Lazio
Preferred solution
Deliver product or service ordered
New Reviewer

Missing luggage

TAP Air Portugal - Missing luggage
My luggage is missing and wanted to know when I will receive it. Please contact me at 917-690****. My bag was on a flight from Seville to Ny stop over in Lisbon. May 22 at 3:55 pm.

User's recommendation: Maybe.

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ID
#3602184 Review #3602184 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Receive lost bag

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Verified Reviewer
New Reviewer

Bad customer service at FCO check in counter

My wife and I had Executive tickets from Rome to Lisbonwitha continuing flight to Boston. We arrived for our 5 pm flight early and went to the check in counter. The attendant ( a female working the executive check in counter) said we were early and originally gave us boarding passes but said it was too early for the bags to be dropped off. Several minuted later she came out of her booth to where my wife and I were sitting a took back the boarding passes. She said that I had to have a Covid test taken befor she could check us in. I explained that I was planning to have the test taken in Lisbon 'ts we had an overnight stay arranged by TAP and my flight to Boston wasn't until 11:40 am the following day. She became very hostile and said we had to get a test at FCO. It should be noted that the Covid test line was extremely long. She said that if we didnt get back in time for the final check in we'd be denied boarding and miss our flight. My wife and I waited in th Covid test area for 4 hours before being tested negative. Whil my wife held my spot I went back to the Executive check in counter and asked the attendent for her name as I wanted to file a complaint on her. She had no name tag and refused to identify herself. I then to my wife phone and was going to take a photo of her for identification. The attendant jumped out of her counter and grabbed my right arm and demanded to have the photo removed or she would call the police. I told her i didn't take the photo and she then forcefully grabbed my wifes' camera and checked out all of the photos. The second incident was the flight from Lisbon to Boston. Evidently the plane had a bad tire and needed it changed. The flight was delayd for 1 1/12 hours. The gate personnel gave very info about the delay and even yelled at another Executive class passenger who tried to inquire about the delay. We had a continuing flight at Boston that was going to be hard to make but since we were Executive class passengers and our bags were marked Priority I felt we could make it OK. Well at Boston my PRIORITY tagged bag was the last piece of luggage to arrive at the baggage area. We missed our connecting flight and had to ge a hotel in Boston and fly out the following day. My wife and I have flown to europe several time and thought we would try TAP in their Executive class R/T from the US to Rome. While the planes were great and the flight crews were excellent TAP scored very poor in its ground crews with the Executive counter person physically assaulting me. My wife and are I will expect a reply to this complaint by TAP. Customer service needs to improve. Dennis Tracy scdpsofficer@***.com.

User's recommendation: TAP needs to improve ground personal especially when flying Executive class.

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ID
#3601567 Review #3601567 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • Seats and plane great flight crew very good
  • Good rates
Cons
  • Rude condescending ground crews
  • No customer service
Loss
$300
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing luggage

I arrived in Agadir from Orlando on Sunday, Oct 3 and my bags did not. I filled out a missing luggage form with an agent in Agadir and I am notifying you of the problem. I need your help. All of my luggage is now missing and I am having to buy basics to get thru the next few days. Help please! The phone # you have no longer works as I now have a Moroccan sim card and the phone I was going to use to keep my US # is in one of my missing bags. Please use my email hsmetana2@***.com to contact me or my friend in Morocco, Nidal at 212-668-****77 Thank you sandra peters reservation #: SIL4W4

User's recommendation: Be wary of your luggage when taking multiple flights with TAP.

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ID
#2934408 Review #2934408 is a subjective opinion of poster.
Pros
  • Easy to book
  • Reasonable fares
Cons
  • Difficulty with problem resolution
  • Missing luggage
  • Impossible to reach customer service
Loss
$1000

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