New Reviewer

Trying to rebook a ticket is near impossible

Tried to rebook our tickets and non one able to help. Connected with 10 different agents , disconnected after 3 hour wait

User's recommendation: Don’t use TAP airlines.

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ID
#3659696 Review #3659696 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Resolved: We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.

TAP Air Portugal - We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.
Update by user Jun 05, 2022

We managed to use the voucher.

Original review posted by user May 04, 2022
We were given a voucher for a fraction of the price of our ticket which was cancelled due to COVID, we tried to use the voucher but it was giving us an error every time, although it is still valid. We asked the company for a refund but we have not had any response, we are very disappointed, we need either help with it to use it or a full refund of our ticket with the company.

User's recommendation: I will hesitate to use it as we are still awaiting for some sort of espouse. We would like a either a refund or support to use the voucher, but none of these has happened for two years now.

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Resolved
ID
#3540763 Review #3540763 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • No customer service
  • Impossible to reach customer service
Loss
$300
Preferred solution
Full refund
New Reviewer

We were given a voucher due to COVID but it does not work when trying to use it

We have tried to use the voucher for our booking to a new flight as the previous one was cancelled due to COVID but it did not work, the problem is still unresolved. We need your help to help us with or give us a refund to use for it. Yours Diana and Stephen Ramsay

User's recommendation: I will be hesitating to use it again as we did not get a response to help us with the problem with our voucher and the problem has not been resolved for over two years.

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ID
#3540702 Review #3540702 is a subjective opinion of poster.
Location
Gateshead, England

Refund or credit

After canceling our flights due to COVID pandemic we have for 2 years tried to obtain either a credit or a refund from them. If you can connect to the customer service staff and them not hanging up on you they would apologize and say they would put you on priority list for credit. We even have received an email after 1 year of attempt with yet another apology and being placed on another priority list, it has been 8 months since that email and we are still trying!

User's recommendation: If you can fly with another airline do so.

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ID
#3446609 Review #3446609 is a subjective opinion of poster.
Location
Amadora, Lisbon
New Reviewer

Reschedule

No answer on any lines for more than 4-5 hours could not reschedule my flight very bad Customer service
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ID
#3281994 Review #3281994 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Reschedule my flight with no fees

Lost passport

Can someone please call me regarding passport left on flight from Lisbon to Madrid Jan.15 leaving 1455. 140******** phone number. Email dlantz1414@***.com
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ID
#3262559 Review #3262559 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

Worst costumer service.

I have spent hours truing to get through. it is a nightmare if you ever have any problems with your flights. So if you ever purchase a ticket from them i hope nothing goes wrong and you need to speak with a representative...because they dont exist.

User's recommendation: Look elsewhere.

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ID
#3260519 Review #3260519 is a subjective opinion of poster.
Loss
$7
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

60 eu!

I flew with TP1604, Tel Aviv to Lisbon return , TP1603, on 26/11/21 - 1/12/21. At first, I reserved my seats, but AFTER I PAID 60 EU for my seat reservation, I was offered to bid on business class. I did my bid for business class, and PAID an additional $500 US for that. I expected that my 60 eu would be deducted from the $500 of my upgrade bid, but when It didn't happen on the way there, I was sure it will be deducted on the return. It was not. YOU CANNOT JUST SWALLOW UP PEOPLE'S MONEY. I WILL BE ADVICING VISA TO DISPUTE THIS AMOUNT FROM TAP, UNLESS I HEAR FROM THEM BEWAREOTHERWISE WITHIN THE NEXT WEEK. Sincerely, E. Gelcer

User's recommendation: BEWARE OF TAP!!

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ID
#3117256 Review #3117256 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Loss
$60
Preferred solution
Full refund

Yeah after 21 months did not pay my money so I had to book with air Canada because tap refused to answer my call so I had to pay extra $200:00 dollars só air Canada would deal with tap

They keeper my money $1,278:46 A flight from Ponta Delgada to Toronto that never took place because the government had shutdown all flights because of COVID-19 and I had to pay another $200:00 to air Canada so they could fix the problem discussing unbelievable these people should not have the right to be in charge of any airlines whatsoever they have no ability to run any kind of business

User's recommendation: Don’t trust tap for any reason the first time my parents and I took tap they had sold 50 something tickets to other customers and they wanted us to go hone and come back at a latter date so we all stuck together at the Airoport and demanded that they should put all of us in a hotel and we did not arrive back to Canada when we should if my mom lost her job.

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ID
#3101506 Review #3101506 is a subjective opinion of poster.
Location
Elliot Lake, Ontario

Covid test verify

There is no customer service. It's impossible to get a rep on the phone. The system is also not up to the challenge.The web is more helpful, but I would have felt better to have had a human confirm my question about the necessity or not of having a covid test before flying this Thursday.think twice before booking with them.
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ID
#3032209 Review #3032209 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

My flight

TAP Air Portugal - My flight
TAP Air Portugal - My flight
TAP Air Portugal - My flight
TAP Air Portugal - My flight
TAP Air Portugal - My flight
TAP Air Portugal - My flight
Tap Portugal never completed confirming one segment of my flight even though I kept getting alerts for check in and more, Im not able to do it from my phone. At the airport, I approach the agent and he asks me to wait as he cant figure out my ticket. The desk agents werent competent on how to assist and kept telling me to call TAP to whom I could never get through. Evidently, Id like to be refunded for this flight.
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ID
#2986950 Review #2986950 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Full refund

Frustration

Have been trying for days to get in contact with Tap Air Portugal without any luck. Am frustrated. No matter where I search on the internet I am not able to find any solution.

User's recommendation: Be cautious before you buy ticket from Tap Air Portugal.

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ID
#2940268 Review #2940268 is a subjective opinion of poster.
Location
Scarborough, Ontario
New Reviewer

Bookino

Need to speak to someone at TAP. Need to speak to someone at TAP need to speak at someone at TAP.! Thanks
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ID
#2903792 Review #2903792 is a subjective opinion of poster.
Location
Pomona, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing luggage

My name is Michelle Martins da Silveira, I bought a round trip to Lisbon from Newark/NJ on the United APP (confirmation G5W5WD), supposedly to fly both ways with United airlines. On August 18th at 8:25pm my flight departed from Newark towards to Lisbon through United airlines (UA64). I was supposed to come back to Newark on September 2nd at 10:20am (UA65) but because weather disruptions and severe flooding my flight was canceled and I received a text message in the middle dawn. I tried to reebok by United app, but it was giving poor options, since I would have to stay for more 4 days in Lisbon to get another United flight. So I decided to go to the airport on my regular time as if I would take that flight (around 8am) and check with the United counter to give more options about what should I do. They offered me a flight with TAP airlines Portugal (TP 207) leaving Lisbon at 6:30pm on the same day (September 2nd) with I accepted, and then I asked the attendant at United counter if I could already check in my two luggages, and she said yes, I could go to TAP check in area and check my two bags, with I did, around 8:30am on that day. My luggages tags with TAP are (TP 204435 and TP 204437). I return to check in area around 5pm to take the flight with TAP airlines going to Newark. When I got to the Newark airport AROUND 9:17PM on September 2nd (same day) I could got from the baggage claim just one bar (204437) the other bag (204435) was missing, and I started looking for some help to do the complain. It was told me that at that time (10:30pm) nobody from the TAP airline were in the airport to help me to fill the complain about my missing bag. So a guy from the Newark airport gave me a number to call (973 624-****) to report my case and an online website (TAP lost and found link to fill it up with my data). The point is, nobody answer that number, and I cant even leave a message because the mail box is full. The online link on TAP website wasnt allowing me to successfully complete my complain, on the last step after fill up all my flight number, luggage confirmation, address etc, it shows an error that I couldn't get through, and I kept trying till 11:30pm, when I decided to rest and come back in the next day. On the next day September 3rd, I arrived in the Newark airport around 12pm since I had another flight from United to come back to my house in California (UA751) and I asked the United attendant what should I do since I had one missing bag and needed to check in to my next flight. The person said I should check in my only luggage and go to United Lost Baggage section on the first floor to complain officially about my missing luggage, with I did. I waited around 45min in the line and when I got to talk to the counter attendant, she told me that I needed to looking for a TAP agent, since I flew with TAP and she couldnt track my bag with TAP airlines numbers. So I taking my breath away run till the other terminal, and tried to ask everyone I could where should I go to complain a missing bag from TAP. The information centre girl at that terminal (B) told me that TAP airlines doesnt have a missing bag section at Newark airport, and that nobody was there at that moment, since only have people from TAP airlines when some flight is arriving or departing from the Newark airport. (With is already weird, since the last night I tried to contact someone from TAP at the time I noticed my luggage wasnt at the claim bag, and It was told me that I needed to call because nobody was there). Anyway, I decided to take my flight back home (UA 751) even though I had only one luggage, and had already paid for the two luggages, because if I stayed at the Newark airport asking for people some help, I would miss my flight and my other bag. So I came to LAX, and kept trying to fill out a missing bag on TAP website (unsuccessfully) and calling that number (973 624****) unsuccessfully too. Today, September 4th, I got finally to an call with someone from TAP airlines at the lost and found section, and they said since I bought my ticket with United, I needed to complain the missing luggage with them. Also, they said that the first 5 days from a missing bag, the responsibility for looking for a bag is the airport destination. And they gave me a link to fill out a complain at TAP website, with I did (2021-00****4519). I also tried to speak with an agent from United, and they wrote me on the chat that I needed to complain a missing bag with TAP since I flew with them. But also they gave to me a option to fill out a lost article report, with I did (2009****). The thing is, its being past 48h since I took my flight from Lisbon and nobody told me anything about my luggage, nobody takes the responsibility of my missing bag. TAP is pushing the responsibility to United and United is pushing the responsibility to TAP airlines. I really dont car4e with one is responsible, I know is I paid a very expensive ticket, I paid extra for check in my luggage and I have nothing now. They are taking my time trying to reach one and another, while the clock is ticking and nobody gives me an answer. On my luggage I have a lot of expensive items and I dont want to lose it. I will looking for my rights, Ill sue both airlines for not given a minimum job, that is fly a person and take care of they belongs. I want an answer. Michelle Martins da Silveira 917-870****
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ID
#2842489 Review #2842489 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • No online support for booking
  • No answer to calls
Loss
$2000
Preferred solution
Find my missing luggage

I couldn’t talk to an agent and I wanted to ask for special needs

I need to add special needs help to my reservation. I suffer of severe depression, anxiety and PTSD. I need an wheelchair.

User's recommendation: It takes a long time to reach out to this company.

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ID
#2841201 Review #2841201 is a subjective opinion of poster.
Location
Delray Beach, Florida

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