TAP Air Portugal

Dear TAP Portugal,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was: We were taken off the plane for no apparent reason. Our bags were searched, our passports were questioned for no reason,

We missed our flight and the airlin3 cancelled our tickets to our final destination and our way home, so we had to pay for a separate return ticket and a ticket to casablanca, as well as a hotel in Lisbon, all because they took us off the flight and detained us in a very cold bus for 2 to 3 hrs.

We were very scared as they all spoke very little English, we didn't know what was going to happen to us, we are all 20 yrs off age and it's seriously affected us.

It occurred on: 2024-09-08

This meant that We all felt threatened and honestly thought they were gonna beat us up or abuse us as we didn't speak the language.

The police were all over us as if we were criminals.

We were so cold on the bus, and they kept us there for a long period of time.

Everyone saw us leaving the plane as if we were criminals, we hated it and it absolutely ruined our holiday.

Definitely a refund for the ticket to casablanca, the hotel, and the ticket on the way home as they cancelled it without telling us.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ammar Raza

Booking reference and/or flight number K2GY21

12a Sangam Close,

Southall Greater London

UB2 5JB

My travel agent in Manila screwed up. I told him to cancel my flight because my wife cant travel.

Affirm is already taking money out of my account. I dont know what to do anymore. He doesnt answer my calls.

Please help me. I want my refund.

We received a refund for our flight, but the refund did not cover our luggage, which we paid for. If we are not getting a refund, can we get a statement saying we did not get a refund for our luggage? The trip was going to be on October 23.

I was not able to get anywhere with them online or via telephone. Nothing was accomplished. I did not understand your site.

The Tap internet site is hopeless to use. Further the 1-800 number is not answered.

It is virtually impractical to get help from TAP

In June, we flew business class from Sofia to Lisbon. My suitcase was damaged.

We made a claim: LISTP18190. We haven't heard from you since then.

I have been trying to check in and add two pieces of luggage, but it checked in without adding the luggage. Now, it wants 322 instead of 280 to add.

We waited 5 hours for a return call/text and after a frustrating search to get a customer service phone number, we were able to get booked for a much earlier flight which then resulted in an 8 hour layover before the next connecting flight. Have since heard that TAP often cancels flights, so we wont use you again.

I HAVE A RESERVED FLIGHT FROM LONDON TO LISBON

PASSENGER :SHAHNAZ M. AHMED

BOOKING REFERENCE LRKHPX

TP 1363

DEPARTING WED SEPT 25 AT 06:00

NO WHERE ON MY DOCUMENTS DOES IT SHOW IF IT AM OR PM

PLEASE CLARITY

Only allowed to make certain booking changes online - phone line kept hanging up after making me wait for over an hour. Terrible customer service, as impossible to get in touch with a person to do anything.

The absolute WORST AIRLINE IN THE WORLD!!! I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring!!

For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash constantly. When I called customer service about not being able to access my flight via app they could not resolve the issue. Speaking of customer service, the agents on the phone are not properly trained on how to effectively fix issues. They give you a constant loop of bogus excuses and promises that result in no progress. Some of the agents are arrogant and haughty, however I did not enable them. Apart from the various issues I had with the *** online resources and customer service, that isnt even the worst part of my experience.

Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. Thing is, I DID NOT SUBMIT NOR APPROVE of this!! I pull up my flight and poof it is magically gone! This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed ZERO sense of urgency. Meanwhile my entire big trip to Europe is riding on this flight!! They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this- of course I was declined. They kept trying to contact the back office to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience. By chance, I had family in Portugal this week and they went to the TAP airport help desk in Lisbon and they were fed the same line of crap. What kind of customer service is that???!! GARBAGE. In the end, accountability prevails. I am sharing my VALID experience and exposing their crap company. They sure as *** will NEVER receive my business nor my familys again. That is how they will be held accountable. F off TAP!!!

To any seeking advice on the validity and/or quality of this airline. I am BEGGING you- do yourself a favor and DO NOT book with this incompetent, *** and non-empathetic company!!! An absolute JOKE of a company. There are tons of better options out there.

My luggage was damaged on my flight to Lisbon and more than three months they dont respond to my claim

my flight from Funchal Madeira was cancelled and I'm filling out the form and its asking me for a 9 digit TP. I have no idea where to find that number on my eticket. please help

Does tap airline give some refund if you find the exact same flight , same day cheaper ?

I heard on Tv they do ?

Is this correct ?

Talk to a rude customer service rep , when I asked to speak to a supervisor, she hung up rude !

I have spent over $5000. For our tickets

Not acceptable

Booked a holiday to New York for Christmas Alicante to Lisbon tap 1123

23 Dec on arrival at airport no such flight

We needed this to operate for connecting flights to New York

On the morning of the flight we received an email to say our flight was on time

Alicante informed us there had not been a flight for 4 months. Our Christmas was ruined it was a present for my husband 2 years with cancer cost 2.000 pounds trying to get a refund please help