Benn Eyp
map-marker Riverview, Florida

Impossible to talk to

Called 800-800-***-*974 After 50 minutes listening to music hung up Called 800-931-**** Music and then they hung up on me Called final number found on this webiste: rang a few times then disconnected. They are the worst airline I've ever dealt with. I even tried calling united airlines and they ried to get Tap and gave up after 30 minutes n hold
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User's recommendation: avoid like the plague

SEOWYINEDALENE L Hkc

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Tried contacting Tap, via phone and their Apps. Impossible

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TAP Air Portugal - Tried contacting Tap, via phone and their Apps. Impossible
TAP Air Portugal - Tried contacting Tap, via phone and their Apps. Impossible - Image 2
TAP Air Portugal - Tried contacting Tap, via phone and their Apps. Impossible - Image 3
TAP Air Portugal - Tried contacting Tap, via phone and their Apps. Impossible - Image 4
Trying to cancel a flight ( plus type which is cancelable and refundable) For 3 days, trying at different hours ( Tap claimed open for 24 hours ) phone got cut off at every call, after waiting 5-30 minutes and over Apps, when I get to the refund to my original payment mode, it hangs. Really, out of means to contact them. Please help
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Cons:
  • Unable to contact

Preferred solution: Full refund, how to get my refund

User's recommendation: Don’t buy a tic from TAP airlines

Mumtaz Oyv

Upset service

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TAP Air Portugal - Upset service
I dont know whats the purpose of taking online if you have to come to the airport instead of the whole huge line to check out anyways because she had theres no luggage drop off
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Preferred solution: Apology

User's recommendation: Online check-in should be clear if you have a luggage don’t worry about checking in online because you still have to wait online for hours it makes no difference

Rupinder rena H

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I would never recommend this airline. Absolutely horrendous experience boarding and service. If you have paid for a business

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TAP Air Portugal - I would never recommend this airline. Absolutely horrendous experience...
TAP Air Portugal - I would never recommend this airline. Absolutely horrendous experience... - Image 2
Purchased a last minute ticket to go back home to Toronto as my dog had gone missing. Tap was the fastest way to get there and purchased business class as there was only a few hindered dollars difference between the tickets. Arrived to check in , no separate line for premium service once you check in , at the gate you are herded altogether through multiple check points , again if you have paid for a premium service shoulder you should at least be able check in in a civilized manner. Finally made it through 2 check points then had to go down the stairs and stand in line once again- it is beyond acceptable that you all have to stand in line long the hall and up the stairs waiting for buses to transport you to your airplane . At least have the buses ready and people loading as they go through the check points.
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Cons:
  • Terrible - check in and boarding

User's recommendation: Never - unless you enjoy being herded like cattle

John Q Mcr

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Verified Reviewer

Injuy flying TAP.

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My partner and I flew TAP flight 1135 April 10, 2023, from Malaga, Spain to JFK with a stop in Lisbon, Portugal to change planes. TAP classified me an assistance passenger because I need a walker. When we first boarded the plane in Malaga, the help I got boarding my flight was superb. This gave me high hopes that my flight would be worry free. When the plane landed in Lisbon, I stayed in my seat, confident someone would come to assistance me. We only had a little over an hour to make the connecting flight to JFK. The plane emptied, except for me and 2 flight attendants, as I was waiting for someone to help me disembark. With the time for boarding the connecting flight to JFK quickly approaching, it became apparent no help was coming and I tried to disembark myself. Struggling with my carry-on as i tried to maneuver down the aisle I took a bad fall infront of 2 TAP employees. When we got to New Your I called TAP and told them what happened. I was told to seek medical help, which I did. I was seen in the ER room at Huntington hospita in Huntington, NY. .I was told i had soft muscle brusing. I was given two prescriptions. I was rhan advised by a TA P employee to file s complaint which i did. sent a complaint on TAT's app with copies of the hospital summary and bill, added lodging and travel expenses we incurred in NY because of the fall. I received a response to the complaint I filed. The response was a left-handed apology. TAP took no responsibility for not providng the promised assistance to board and disenbark which resulted in the injuries i sustained. They have refused to reimburse me any of the expenses i incurred following what the TAP employee told me to do. TAP acted irresponsiblely, promising me a safe flight which in my case included assistance in getting on and off all flights. This did not happen and i was hurt as a result. What happened to me can easily happen to any customer. I am very sad, but I have to say, TAP doesn't care about the safety and well-being of their customers.
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Loss:
$3000
Pros:
  • Affordable
Cons:
  • Poor customer service

Preferred solution: Full refund

Robert R Ajz

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Verified Reviewer

Overcharged for changing reservation

Original review Sep 30, 2023
I paid $370 for two coach tickets on TAP for the 8 am flight from London Heathrow to Lisbon on 9/30/23. When I got to the airport, I found I had temporarily misplaced my passport and I therefore asked to change from the 8 am flight to the 11:20 am flight. I was charged £483 (approximately $593) in addition to the $370 I had already paida total of nearly $1,000 for two tickets that were priced at half that amount on TAPs website at that very moment! Said differently, I received no credit whatsoever for the $370 I had already paid. This was clearly a gross overcharge and I should be entitled to a rebate of at least $370. Please advise.
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Preferred solution: Price reduction

Anonymous
map-marker Richmond Hill, Ontario

The worse airline in my entire life, poor service, unreasonable cancellation in short notice, prolonged delay and lost baggage, poor customer service, the rating is minus 100

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aThe worse airline in my entire life,Never consider flying with this airline unless you intend to loss your baggage. The first class was very uncomfortable, looked like MRI machine, your legs have to go under the front passenger seat, service was poor.bith at economy and business class, prolonged delay. short notice cancellation and many more negative issues.bout the horrible experience with our flight.
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User's recommendation: bad bad bad -///////???????The worse airline in my entire life,Never consider flying with this airline unless you intend to loss your baggage. The first class was very uncomfortable, looked like MRI machine, your legs have to go under the front passenger seat, service was poor.bith at economy and business class, prolonged delay. short notice cancellation and many more negative issues.

Evellyn D

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Verified Reviewer
| map-marker Coimbra, Coimbra

Estou sem auxílio e sozinha

Atraso da TAP Portugal causou perda da conexão para o Rio, me deixando sem auxílio nenhum e nenhuma ajuda. Estou sozinha, com fome e a noite.
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Jeanne M Xmn

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Verified Reviewer

No customer service

I have baggage questions for my upcoming flight. They are not answered on the website. I have tried to call several times and get disconnected can you call me? My number is 716-888-****.
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Preferred solution: A person to talk to

Anonymous
map-marker Warsaw, Mazovia

Complaint

I am unable to contact the airline for a refund and compensation for the canceled flight (we were already on the plane), which resulted in us ( 4 people) staying in Lisbon for 3 days longer and exposing us to costs. the hotline does not answer, the links on the contact pages do not work, and for almost a year I have been trying to get back the money we spent on accommodation and meals for 3 days. "Pursuant to Regulation no. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellation or long delay to flights, repealing Regulation (EEC) No 261/2004 of the European Parliament and of the Council EU. 295/91 regulates the relationship between the passenger and the airline, and not the passenger and the intermediary through which the passenger purchased the ticket. Only the airline that was at fault for the delay or cancellation of the flight is obliged to pay lump-sum compensation referred to in Art. 7 of Regulation No. 261/2004. Which he's clearly running away from.
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User's recommendation: other airlines

John Q Mcr

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Verified Reviewer

Injury

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Fell on a flight 1136 Malaga, Spain to JFK, New Your Ciry, NY. I use a walker so I made special arrangements with TAP for assistance in getting on and off the plane. This didn't happen and I took a fall.
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Loss:
$3000

Preferred solution: Full refund

User's recommendation: Not for people with special needs.

Anonymous
map-marker Adeje, Canary Islands

Lost computer

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My iPad is in the Lisbon lost and found, I have verified this. My reference number is 861004jan24. I will be in the Lisbon airport on 05Jan arriving on flight 1127 to catch flight 215. I would like my iPad brought to the counter for my pick up. Thank you
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User's recommendation: Don’t fly this airline

Brigitte B Laz

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Verified Reviewer

Make Payment

It is a nightmare. The worst trip of my entire lire. The worst travelling experience. The employe at the check in an bordering was completely unfit for his job. He refuse to me and my daughter to keep our bording bagage. Saying he never saw this. My médication was inside. I told security i need my medication. They let me take the important ones. But I had to check again my bagage. Then at bording this représentatif of TAP was there. I told him in front of everyone look for someone that in your life. Everyone has their bording suit cases. And assure myself Everyone understands. The employe was from middle est. Very racist and rude he said ya go now trowing his hand in the air. When we arrive I never got my suitcase. That cause me many problems. I got very sick I was couldnt fly. The pilot escort me Out plane. I had to go airport hospital and transfer to Général Hospital of Athens. Public Hospital where I stayed 7 Day. I was treat like shit.This was *** I couldnt have a ticket untill january 26. I called so many times tap. People working there where hanging up on me. I lived *** I was lost in a city with no close no bagage. Bécause for à second time the suitcase got lost. Mine and my daugthers one. Even the Embassy of Canada try to help and TAP was not coopérative. Finaly, they returned the suitcases without my first one with my cell and money and médication. All my important stuff. We are january 22. I am still in Grèce. TAP got me a ticket for january 26. But I need to make a paiement online and Visa refuse to let me pay online. Because I got fraud on my acount. I cant pay at the airport because TAP dont operate there. Bravo! Now I am still in Grèce. I had no choice of buying clothes, personnal hygene products, food, and rent hotels. And I dont tell you about the language I dont speak. No phone number no phone nothing. I had also bought a phone to try to help me. It is just a daily nightmare that never ends. Tell me what should i do and where can I get White to be refund for all this. Where do I complain Can I receve indemnisation. This experience is a crazy one time. Nobody understand the complexity of this huge trauma I Will never forgot. Brigitte Boisvert Number in Grèce +30 6943****36. Brigitteboisvert980@***.com.
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Loss:
$4000

Preferred solution: Indemnisation Full refund Employée made suitcase disapear fired...

User's recommendation: NEVER EVER USE TAP

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Anonymous
map-marker Nerja, Malaga

Looking for help

TAP Air Portugal - Looking for help
Made a booking with opodo who used air Portugal flight cancelled at airport, on date of departure paid over 2.000 pounds Please contact us We booked New York for Christmas 23 Dec
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RON D Bjz

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Verified Reviewer

Luggage

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Transferred from United to TAP in Newark, NJ due to missing United connection. TAP employees in Newark were great; however, we're now on our 4th day in Rome without our luggage despite seeing a report that our bags were loaded on the flight after ours. TAP has claimed they've had one of the 2 missing bags for 2 days, but can't seem to get it delivered.
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Preferred solution: Deliver product or service ordered

Bruce S Ccg

To buy seats

Would like to change a seat assignment on confirmation code 26N9M3. Move from seat 24D to seat 6C. Also change from coach to coach-classic.
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Preferred solution: changes requested and new bill.

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