468 TAP Air Portugal Reviews | tapairportugal.com @ PissedConsumer

Pri M Wzq

Worst company

Nov 22, 2023

They charge you for everything! Service is the worst! People are unpleasant! Don't waste your time!!

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Cons:

Nothing good

Preferred solution: Full refund

User's recommendation: Don't fly TAP Portugal

SEOWYINEDALENE L Hkc

Tried contacting Tap, via phone and their Apps. Impossible

Aug 20, 2023

1.0

TAP Air Portugal - Tried contacting Tap, via phone and their Apps. Impossible

Trying to cancel a flight ( plus type which is cancelable and refundable) For 3 days, trying at different hours ( Tap claimed open for 24 hours ) phone got cut off at every call, after waiting 5-30 minutes and over Apps, when I get to the refund to my original payment mode, it hangs. Really, out of means to contact them. Please help

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Cons:

Unable to contact

Preferred solution: Full refund, how to get my refund

User's recommendation: Don’t buy a tic from TAP airlines

Mumtaz Oyv

Upset service

Sep 20, 2023

1.0

I dont know whats the purpose of taking online if you have to come to the airport instead of the whole huge line to check out anyways because she had theres no luggage drop off

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Preferred solution: Apology

User's recommendation: Online check-in should be clear if you have a luggage don’t worry about checking in online because you still have to wait online for hours it makes no difference

Rupinder rena H

Rupinder rena H |

I would never recommend this airline. Absolutely horrendous experience boarding and service. If you have paid for a business

Sep 19, 2023

1.0

TAP Air Portugal - I would never recommend this airline. Absolutely horrendous experience boarding and service. If you have paid for a business

Purchased a last minute ticket to go back home to Toronto as my dog had gone missing. Tap was the fastest way to get there and purchased business class as there was only a few hindered dollars difference between the tickets. Arrived to check in , no separate line for premium service once you check in , at the gate you are herded altogether through multiple check points , again if you have paid for a premium service shoulder you should at least be able check in in a civilized manner. Finally made it through 2 check points then had to go down the stairs and stand in line once again- it is beyond acceptable that you all have to stand in line long the hall and up the stairs waiting for buses to transport you to your airplane . At least have the buses ready and people loading as they go through the check points.

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Cons:

Terrible - check in and boarding

User's recommendation: Never - unless you enjoy being herded like cattle

John Q Mcr

Injuy flying TAP.

Aug 05, 2023

2.5

My partner and I flew TAP flight 1135 April 10, 2023, from Malaga, Spain to JFK with a stop in Lisbon, Portugal to change planes. TAP classified me an assistance passenger because I need a walker. When we first boarded the plane in Malaga, the help I got boarding my flight was superb. This gave me high hopes that my flight would be worry free. When the plane landed in Lisbon, I stayed in my seat, confident someone would come to assistance me. We only had a little over an hour to make the connecting flight to JFK. The plane emptied, except for me and 2 flight attendants, as I was waiting for someone to help me disembark. With the time for boarding the connecting flight to JFK quickly approaching, it became apparent no help was coming and I tried to disembark myself. Struggling with my carry-on as i tried to maneuver down the aisle I took a bad fall infront of 2 TAP employees. When we got to New Your I called TAP and told them what happened. I was told to seek medical help, which I did. I was seen in the ER room at Huntington hospita in Huntington, NY. .I was told i had soft muscle brusing. I was given two prescriptions. I was rhan advised by a TA P employee to file s complaint which i did. sent a complaint on TAT's app with copies of the hospital summary and bill, added lodging and travel expenses we incurred in NY because of the fall. I received a response to the complaint I filed. The response was a left-handed apology. TAP took no responsibility for not providng the promised assistance to board and disenbark which resulted in the injuries i sustained. They have refused to reimburse me any of the expenses i incurred following what the TAP employee told me to do. TAP acted irresponsiblely, promising me a safe flight which in my case included assistance in getting on and off all flights. This did not happen and i was hurt as a result. What happened to me can easily happen to any customer. I am very sad, but I have to say, TAP doesn't care about the safety and well-being of their customers.

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Loss:

$3000

Pros:

Affordable

Cons:

Poor customer service

Preferred solution: Full refund

Robert R Ajz

Overcharged for changing reservation

Sep 30, 2023

Original review Sep 30, 2023

I paid $370 for two coach tickets on TAP for the 8 am flight from London Heathrow to Lisbon on 9/30/23. When I got to the airport, I found I had temporarily misplaced my passport and I therefore asked to change from the 8 am flight to the 11:20 am flight. I was charged £483 (approximately $593) in addition to the $370 I had already paida total of nearly $1,000 for two tickets that were priced at half that amount on TAPs website at that very moment! Said differently, I received no credit whatsoever for the $370 I had already paid. This was clearly a gross overcharge and I should be entitled to a rebate of at least $370. Please advise.

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Preferred solution: Price reduction

Anonymous

Guest-5187000

Richmond Hill, Ontario

The worse airline in my entire life, poor service, unreasonable cancellation in short notice, prolonged delay and lost baggage, poor customer service, the rating is minus 100

Oct 06, 2023

1.0

aThe worse airline in my entire life,Never consider flying with this airline unless you intend to loss your baggage. The first class was very uncomfortable, looked like MRI machine, your legs have to go under the front passenger seat, service was poor.bith at economy and business class, prolonged delay. short notice cancellation and many more negative issues.bout the horrible experience with our flight.

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User's recommendation: bad bad bad -///////???????The worse airline in my entire life,Never consider flying with this airline unless you intend to loss your baggage. The first class was very uncomfortable, looked like MRI machine, your legs have to go under the front passenger seat, service was poor.bith at economy and business class, prolonged delay. short notice cancellation and many more negative issues.

Evellyn D |

Coimbra, Coimbra

Estou sem auxílio e sozinha

Oct 07, 2023

Atraso da TAP Portugal causou perda da conexão para o Rio, me deixando sem auxílio nenhum e nenhuma ajuda. Estou sozinha, com fome e a noite.

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Jeanne M Xmn

No customer service

Sep 23, 2023

I have baggage questions for my upcoming flight. They are not answered on the website. I have tried to call several times and get disconnected can you call me? My number is 716-888-****.

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Preferred solution: A person to talk to

Anonymous

Guest-5093498

Warsaw, Mazovia

Complaint

Sep 12, 2023

I am unable to contact the airline for a refund and compensation for the canceled flight (we were already on the plane), which resulted in us ( 4 people) staying in Lisbon for 3 days longer and exposing us to costs. the hotline does not answer, the links on the contact pages do not work, and for almost a year I have been trying to get back the money we spent on accommodation and meals for 3 days. "Pursuant to Regulation no. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellation or long delay to flights, repealing Regulation (EEC) No 261/2004 of the European Parliament and of the Council EU. 295/91 regulates the relationship between the passenger and the airline, and not the passenger and the intermediary through which the passenger purchased the ticket. Only the airline that was at fault for the delay or cancellation of the flight is obliged to pay lump-sum compensation referred to in Art. 7 of Regulation No. 261/2004. Which he's clearly running away from.

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User's recommendation: other airlines

John Q Mcr

Injury

Aug 05, 2023

2.1

Fell on a flight 1136 Malaga, Spain to JFK, New Your Ciry, NY. I use a walker so I made special arrangements with TAP for assistance in getting on and off the plane. This didn't happen and I took a fall.

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Loss:

$3000

Preferred solution: Full refund

User's recommendation: Not for people with special needs.

Anonymous

Guest-5319393

New York, New York

I will never travel with tap again

Nov 15, 2023

1.0

You call to solve your problems but you turn off at the time of payment they serve you well after that you are garbage when you have a complaint

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User's recommendation: Never

Jahata P

Refund

Nov 07, 2023

my husband did not travel due to his via. the ticket was canceled within and hour as required and i am being put through so much to get a refund. can you please help?

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Loss:

$700

Pros:

Food

Cons:

Communication

Preferred solution: Full refund

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Anonymous

Guest-5297077

Northfield, New Jersey

My review is becuase to date I haven't received my refund after reaching out to 13 reps at Tap Airlines. Now, I know why this airlines is in trouble.

Nov 07, 2023

I have made-thirteen phone calls and been looped around to different people. No one can understand why I need my refund in the same form of payment when I purchased the ticket directly with a live agent. I was denied the seat at Newark Liberty because that booking agent coded the ticket wrong. I guess my next step will be to reach out as a CEO in my company to speak to your CEO. Sincerely submitted, Patricia A Scrofine, CTA, MCC CEO October 5th EWR to LIS As an agency owner, I will not sell or recommend using your company because of my ridiculous experience which caused embarrassment at the airport.TKT # 047218****419

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Resolved

Future Ldd

Resolved: I lost my silver bracelet on flt 262 from Toronto...

Nov 05, 2023

I lost my silver bracelet on flt 262 from Toronto to Lisbon on October 30. I became very sick on that flight and was delayed. Did anyone find my bracelet? If so could it be put in me return flight to Toronto on Wednesday? My name is Glynis Jeffery.

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Kay Nbk

Unable to get help with a schedule change

Oct 24, 2023

1.0

We have round trips to Casa Blanca and Marrakech with stopovers in Lisbon. Due to safety concerns we need to change the Morocco flights but cannot get help to do so.

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Cons:

Bad customer service

Preferred solution: A schedule change

Contact Information

Website:

www.tapairportugal.com

Mailing Address:

Aeroporto de Lisboa

Lisbon, Continental Portugal 1704-801

Portugal

Phone:

(844) 472-5079

Contact TAP Air Portugal Customer Service

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Top TAP Air Portugal Reviews

"Add pre check to my booked ticket"

"I will never travel with tap again"

Worst company

Tried contacting Tap, via phone and their Apps. Impossible

Upset service

I would never recommend this airline. Absolutely horrendous experience boarding and service. If you have paid for a business

Injuy flying TAP.

Overcharged for changing reservation

The worse airline in my entire life, poor service, unreasonable cancellation in short notice, prolonged delay and lost baggage, poor customer service, the rating is minus 100

Estou sem auxílio e sozinha

No customer service

Complaint

Injury

I will never travel with tap again

Refund

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

My review is becuase to date I haven't received my refund after reaching out to 13 reps at Tap Airlines. Now, I know why this airlines is in trouble.

Resolved: I lost my silver bracelet on flt 262 from Toronto...

Unable to get help with a schedule change

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