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Flight cancellation

TAP Air Portugal - Flight cancellation
TAP Air Portugal - Flight cancellation
TAP Air Portugal - Flight cancellation
TAP Air Portugal - Flight cancellation
TAP Air Portugal - Flight cancellation
TAP Air Portugal - Flight cancellation
I had return flight from Venice to Chicago on August 31st 2021. The itinerary goes as the following: Venice to Rome to Lisbon to Chicago. The flight from Venice to Rome was cancelled or didnt even exist. It does exist only on my ticket. I could not reach anyone or agent at the airport. TAP has a representative from other company and she couldnt even able to buy me a flight ticket from different company and I had to take that on my own in order for me to catch my flight in Rome. I spent a money my transportation, hotel and time to get there to catch my flight. I need a full refund of my flight in addition to my other expenses and inconvenience issues due to That cancellation from TAP. Here is my phone +135******** and email: elkhidr@***.com Thanks Lakhdar Choudar
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ID
#3092302 Review #3092302 is a subjective opinion of poster.
Loss
$800
Preferred solution
Full refund

Disastrous customer service!

Disastrous customer service! The person in customer service hung up twice after I described my request. She seemed over challenged and absolutely incompetent. Can only warn of this airline. Our flight was canceled without us being notified. Now two months later, the flights are of course much more expensive.
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ID
#4051054 Review #4051054 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$6000

Terrible customer service. changed cancellation policy so we lost all our money

No one to speak to. Only their website. Said we could not request refund until Sept 27 and at that time website said NO cancellations and NO refund.

User's recommendation: Ffind another way to get to your destination.

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ID
#4042173 Review #4042173 is a subjective opinion of poster.
Location
Eugene, Oregon

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Verified Reviewer
New Reviewer

Missed Flight

TAP Air Portugal - Missed Flight
I was at the gate an hour and a half early. It looked like the gate but there was a ramp leading down to the real gate! I didnt see it at all. Where I was looked like it, there was a sign saying Lisbon and everything. I kept going back and forth wondering where the other people were. I figured the flight was late. I never heard a call or boarding announcement.

User's recommendation: No. Needs clearer signs in English.

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ID
#4038146 Review #4038146 is a subjective opinion of poster.
Cons
  • No call for boarding
Loss
$187
Preferred solution
Full refund

Customer service is totally unhelpful.

Trying unsuccessfully for three months to get refund for hotel accommodations due to flight delay of 24 hours.

User's recommendation: try to use another airline.

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ID
#4026129 Review #4026129 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Lost baggage

Baggage has not arrived yet to Barcelona airport. Trying to get information and resolve the issue. No update so far.
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ID
#4010762 Review #4010762 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Could not get someone on the phone

Could not get someone on the phone. Not possible to call customer service from a USA based cell number.
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ID
#3994671 Review #3994671 is a subjective opinion of poster.
Location
Sines, Setubal

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New Reviewer

Fraud company.Worst experience I ever faced with an airline.

TAP Air Portugal - Fraud company.Worst experience I ever faced with an airline.
Beware Guys !! Do not book your tickets with this TapandGO especially the route from India. These are not valid routes and the company wont take any responsibility for that. After asking them to sort this issue out, the rep insisted me to talk to my ticket agent ( in this case flight hub) as according to them, they are selling the wrong flight tickets. Well, after an hour conversation, the representative on the phone said that this tickets is from a different airline. My flight number is TP 7021 ( picture attached) flying from Delhi to London. The rep kept on saying that this is an Air India flight and they have nothing to do with this flight. I requested the rep to google flight 7021 and it will show her which company the flight is. She kept on saying that this is what she can see on her system and she cant do anything regarding this. I repeated myself more than 20 times but she sounded like a computer with a human behind it. I felt completely hopeless after this kind of service and cried from inside to see myself in a situation like this.. PLEASE DO NOT BOOK YOUR FLIGHT WITH AIR PORTUGAL OR TAPANDMILES as you will get stuck and they wont refund your money. This is the biggest fraud they are doing at the moment. Please be aware everyone. Dont loose your hard earned money and time. Thank you G.

User's recommendation: 295CTK.

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ID
#3987352 Review #3987352 is a subjective opinion of poster.
Cons
  • Fraud company
  • No reputation
  • Poor customer sevice
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Lost baggage

TAP Air Portugal - Lost baggage
My luggage is lost and no one helps! Nothing works on the online claims and reports meaning I cant get the magic code needed for you to find the bag. I managed to find a complaint which went from being analysed to concluded although I got zero news and still no bag. Where is my luggage??!!!

User's recommendation: Find an airline with functioning online forms AND alternatives for when it doesn’t.

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ID
#3984921 Review #3984921 is a subjective opinion of poster.
Location
Trenton, New Jersey

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New Reviewer

Lost luggage

TAP Air Portugal - Lost luggage
We had carryon luggage on flight from Lisbon to Barcelona, flight 1043 on Saturday the 17th. At gate, they weighed & said too much & charged us$140 to gate check 2 carry on bags. Got to airport in Barcelona & bags not on plane!! Scam!! No sign of bags & cant get any help & been over two days. Horrible, horrible service & airline. Everyone that gate checked didnt get bags. Dont fly this airline. Horrible!!

User's recommendation: Don’t fly.

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ID
#3980837 Review #3980837 is a subjective opinion of poster.
Location
Lisbon, Continental Portugal
Cons
  • Scam charge for luggage at gate
  • No customer service
  • Lost luggage at gatehow can that happen
Loss
$3000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Extenion of voucher

Please consider extending my voucher for ticket #'s: 047749****614 047749****615 047749****612 047749****613 We so badly want to come to your country this month and tried to use our vouchers but were told by expedia they were expired. Expedia has sent 3 emails to you directly requesting an extension due to covid but have not heard a response from you yet. After reviewing your website and covid policy, it is clear that your airline has realized the challenges this virus has caused the travel industry and made accommodations to people like us who still want to tour your country. Since covid is now more under control, and we, who are at high risk are able to travel more freely and cautiously would request that you please honor our vouchers totaling $780.00. It is our desire to spend a significant amount of time exploring Portugal this month but would like to have our vouchers reinstated. I sure hope you can help us in this regard!
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ID
#3970886 Review #3970886 is a subjective opinion of poster.
Pros
  • Give vouchers due to covid
Cons
  • Do not extend vouchers long enough due to covid
Loss
$780
Preferred solution
voucher

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Verified Reviewer
New Reviewer

Lost baggage

Still have not gotten a good response back from them. I got my bags 4 days later, but I still feel I need some acknowledgment or compensation for the situation. No one is helpful at all.
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ID
#3968459 Review #3968459 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Lost bagage

Jai perdu mes bagages depuis plus dun mois et cest des bagages tres importants , je compte les poursuivre en justice si je les reçois pas dans les plus brefs délais

User's recommendation: Je vous suggère pas cette compagnie.

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ID
#3968436 Review #3968436 is a subjective opinion of poster.
Preferred solution
Full refund

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

New Reviewer

Lost luggage sitting in Lisbon airport

I ARRIVED IN FLORENCE ITALY WITHOUT MY LUGGAGE! IT HAS BEEN 5 DAYS!!! YOU HAVE RUINED MY TRIP!!! NEVER FLYING WITH THIS AIRLINE AGAIN!!!
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ID
#3953134 Review #3953134 is a subjective opinion of poster.
Location
Florence, Tuscany
Loss
$2
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost luggage

I was told over and over again that my luggage would be checked all the way through from Washington, D.C. (DCA) to Maputo, Mozambique. When I arrived at my layover in Lisbon, Portugal, I checked the baggage claim to see if it was there and I needed to recheck it, just as a precaution. The gate agents confirmed it would be checked all the way through to Mozambique, but as suspected, my bag never made it. I am unable to get in contact with anyone now. I have confirmation from the connecting flight on AA that my bag was off loaded in Lisbon but no one can tell me where it s now. I am now left with no clothes or toiletries for my meetings. I would appreciate it if customer service reached out to me as soon as possible

User's recommendation: Don’t fly.

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ID
#3944721 Review #3944721 is a subjective opinion of poster.
Location
Maputo, Maputo
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Need information on my luggages

NO HELP FROM NO ONE!!! I CALL YOU AND THE PHONE RINGS AND RINGS THEN I GET DISCONNECTED I WANT MY LUGGAGE. APPARENTLY OUR TWO LUGGAGES NEVER LEFT PORTO ON TAP AIR PORTUGAL! WE ARE BEING GIVEN THE RUN AROUND WITH NO SOLUTIONS! WE FILLING SURVEYS QUESTIONNAIRES AND STILL NO SOLUTION TO OUR LUGGAGE WHERE ABOUTS!
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ID
#3935537 Review #3935537 is a subjective opinion of poster.
Location
Sarnia, Ontario

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