TAP Air Portugal
TAP Air Portugal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating from 202 reviews, with 12% would likely recommend. Consumers are mostly dissatisfied, citing widespread issues with booking, app, refunds and customer service.
Key Takeaways for Future Customers
- Check recent TAP Air Portugal reviews before booking and allow extra time for potential delays or cancellations.
- Expect difficulty reaching support for refunds, exchanges or baggage problems and confirm refund policies in advance.
- Use credit card protections for large purchases and document interactions when pursuing compensation.
Negative Feedback / Risk Areas
- Frequent TAP Air Portugal customer complaints about lost baggage and long unresolved refund requests.
- Poor customer service responsiveness, phone hold times and unhelpful agents make problem resolution hard.
- Booking and app errors, unexpected cancellations and extra charges on changes are common risks.
Positive Feedback
Some customers found agents helpful on occasion and value direct routings and competitive fares when service issues do not occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating from 202 reviews, with 12% would likely recommend. Consumers are mostly dissatisfied, citing widespread issues with booking, app, refunds and customer service.
Key Takeaways for Future Customers
- Check recent TAP Air Portugal reviews before booking and allow extra time for potential delays or cancellations.
- Expect difficulty reaching support for refunds, exchanges or baggage problems and confirm refund policies in advance.
- Use credit card protections for large purchases and document interactions when pursuing compensation.
Negative Feedback / Risk Areas
- Frequent TAP Air Portugal customer complaints about lost baggage and long unresolved refund requests.
- Poor customer service responsiveness, phone hold times and unhelpful agents make problem resolution hard.
- Booking and app errors, unexpected cancellations and extra charges on changes are common risks.
Positive Feedback
Some customers found agents helpful on occasion and value direct routings and competitive fares when service issues do not occur.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakefield, Massachusetts
The Worst Airline Experience I’ve Ever Had — Zero Customer Care.
- - TAP canceled my LisbonBoston leg after I skipped BarcelonaLisbon, with no notice.
- - I paid twice for LisbonBoston due to the cancellation.
I fly 1216 times per year for business and personal travel, including multiple trips annually to Europe and Portugal to visit my aging parents. I have never experienced service as disappointing and frustrating as what I encountered with TAP Air Portugal.
I booked a business trip from Boston to Barcelona (Confirmation: XCBNOV), connecting through Lisbon.
My return itinerary included Barcelona to Lisbon (2/6/26), followed by a Lisbon to Boston flight one week later (2/15/26). Due to an urgent business matter, I made the conscious decision not to board my Friday flight from Barcelona to Lisbon (2/6/26) and instead booked a separate flight on Saturday morning (2/7/26. My Lisbon to Boston return flight was scheduled for a week later (2/15/26) a flight I had already paid for.
Because I did not board the BarcelonaLisbon segment, TAP Air Portugal automatically canceled my LisbonBoston flight scheduled for the following week without any notification or attempt to contact me. I was then forced to purchase a new one-way ticket home from Lisbon to Boston (Confirmation: Z7ZDGI) (2/14/26) essentially paying twice for the same seat.
When I contacted multiple TAP offices to resolve the issue, the experience only worsened.
The agents were dismissive, uninterested in finding a solution, and showed no concern for customer loyalty or fairness. There was no empathy, no attempt to accommodate a frequent international traveler, and no flexibility despite the fact that my return flight was a full week later and already paid for.
Policies are one thing, but customer service is another. TAP Air Portugal demonstrated neither flexibility nor basic customer care. For an airline that depends heavily on international and repeat travelers, the lack of professionalism and courtesy was astonishing.
I will never fly TAP Air Portugal again.
There are many other airlines serving Portugal and Europe that understand the value of customer relationships and loyalty. I strongly recommend choosing an alternative carrier if you expect reliability and respectful service.
Extremely disappointed.
- Direct flights to lisbon
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Do not travel TAP Air Portugal
Mullica Hill, New Jersey
Problem with booking
The agent was able to get me and my mother the information I needed.
We always travel with TAP Air Portugal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Lost luggage
The ones that speak intelligible English are useless..they simply tell you to go to the website...which is far to complicated for me!
Lost luggage...over 21 days now !!! Cannot get to talk to a human being !!! Been on calls for over 35 minutes and still can't talk to anyone !!!
User's recommendation: Don't flytap.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBaggage problem
- - Baggage claim from Chicago to Rome unresolved.
- - Charged for bags that should come with four tickets; contact ASAP about ticket #047730****151.
All the above and my luggage still is missing and haven't go it back yet or money for missing luggage or anything for compensation.
Need more training, customer service is not educated to service your customers
Good morning, I haven't heard anything back about my baggage claim from Chicago to Rome yet. I've been calling for several days now.
I was charged for bags that should have come with my four tickets I purchased. Please contact me ASAP about this issue before returning home on October 2, ticket #047730****151.
- Dna
- Need more training
Preferred solution: Full refund
User's recommendation: Supervisor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ariana, Lariana
Lost luggage in a flight from Lisbon
- - Locate luggage 004720**** Lisbon to Rome on TP 830, Oct 6, 2025.
- - One leg was canceled and another changed without notice; it was the worst trip.
Find my luggage. Have more respect for customers.
You canceled one leg of the trip and changed another without notifying me. It was the worst trip I took ever.
Now I want you to find my luggage 004720**** from Lisbon to Rome flight TP 830 on Oct. 6, 2025.
- No pros
- No respect for customers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling swindlers. For real. Stole more than $5k from us.
- - Bumped from Business to Economy, no explanation.
- - AmEx rebooking forced about $5,800.
- - Delays and cancellations forced repurchase; stranded.
We were booked Business Class to fly from Ponto Delgado, Portugal to JFK. We had originally flown into Lisbon, then gone to Pico (also in the Azores).
We were informed, a day or two into our trip, that we had been bumped from Business Class to Economy.
No explanation, no refund offered. We were told that in order to get a refund for the (significant) difference we'd need to submit a claim AFTER flying.
We tried to change to a different flight but were told that we'd have to purchase entirely new tickets. Not kidding here. Reached out to AmEx, through whom we'd bought the tickets.
They somehow managed to get us on different flights, which now meant flying back to Punta Delgada on Sata, one of TAP's partner airlines, then flying TAP to Lisbon and back to JFK.
The day of our departure, the Sata flight was first delayed and then cancellled. The only option they offered was 8 hours later. Which of course made us miss our connecting flight. Our flight from Lisbon to JFK, however, was a day later.
We were trapped in a small airport on an island that had no available housing.
After more than an hour on the phone with an agent we were forced to RE-PURCHASE the tickets we had already bought for the Lisbon-JFK flight -- same seats, now twice the price -- as well as for the Punta Delgada - Lisbon flight. They would not let us use our existing ticket for the return flight - they insisted that "since the flights were booked together they were the same." Except that one was fully a day later.
Total additional cost: $5800. Not joking. They cancelled our seats on the second flight without our consent, and then forced us to re-purchase them.
Yes. Now attempting to recoup some of our incredible losses.
- Forced us to repurchase a business class ticket
Preferred solution: Full refund
User's recommendation: AVOID at all costs. Truly. Look elsewhere. Fly somewhere else and take a train. Anything but them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Issue with the lost baggage
I had an issue with the lost baggage. And I wanted to understand the status of my baggage. Finally, we resolved the issue and my baggage was delivered at the same day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'd give it zero stars but assume the review would t even show up everything about this airline is horrible, from the booking to the app to the lounges, airport and airline experience. Never again.
- - The app is archaic and times out.
- - Lounges and service are poor, with wheelchair help delayed.
- - Not worth the price; not recommended.
The app is archaic, keeps timing out , poor software experience. Get modern IT please.
The associated lounges were the worst I've ever experienced.
When you partner with a Chinese airline you don't get a modern experience (food quality, cleanliness, service, etc). In China, that is great but not when you expect a Western experience. The airplanes are uncomfortable, the food was inedible and the service was shockingly poor. And we flew premium!
No special services for a passenger who needed a wheelchair. We Sat in Lisbon for 2.5 hours waiting after ordering it in advance and the only reason we got one is because I threatened to make a scene. There was no supervisor on dory and the ticketing agents said, "we will just issue you a flight voucher if you miss your flight." Not their fault, clearly they hadn't been trained with any expectation of service.
Not worth the lower price at all. Don't recommend to anyone.
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Verified ReviewerWorst possible customer service
- - JFK-Lisbon flights canceled; JFK delay 1.5h.
- - Landed 7:30 am; 7-hour Porto Delgado wait.
- - Rebooked on next flight; 9-hour email wait.
Tap airlines, as expected, has now delayed the 7:30 pm flight which means 100% it will be cancelled. That will be 3 flights in 2 days that you have cancelled for no reason what so ever!!
Now we have to get a hotel room that they better reimburse us for!!!
WORST AIRLINE EVER!!!! DO NOT EVER BOOK WITH THEM!
Your airline has to be the worst airline I have ever flown! We have been trying to get to Lisbon from JFK for 3 days, and all your flights that we have been booked on have been canceled.
We were finally able to get on a flight to Porto Delgado with a connecting flight to Lisbon. The flight out of JFK was delayed by 1 1/2 hours. We landed at 7:30 am, and after sitting in Porto Delgado's airport for 7 hours, you decided to cancel our connecting flight. You did, however, put us on the next flight out; however, I'm pretty sure you'll cancel that one as well.
We will then be stranded in Porto Delgado with nowhere to go. I will absolutely NEVER fly your airline again and will most definitely write all negative reviews. You all should be ashamed of how you run a business! No wonder all other airlines do way better business than you guys!
You have absolutely no communication with your customers! It took 9 hours for anyone to get in touch with us via email.
Our booking number is O9MAD5. Feel free to look it up and see all the issues we have had and still have because we haven't even gotten to our final destination yet!
- Customer service and reliability
User's recommendation: Do not use this airline EVER
Fully agree,.we just flew roundtrip SFO Lisbon in premium and it was the worst, low grade flying experience from airport to app to services to flight to plane and food was inedible. I would never recommend anyone fly this airline.
Wrong miles account
System hung up on me. I was not able to talk to anyone.
Website is bad as well. Be careful when you check in, they will default to their frequent flyer miles and not United.
User's recommendation: Stay away
Miss flight
The Lisbon security is HoRRIBLE!!!
We and everyone else missed their flights!!!
Lines for passport control and immigration are Sooooo long! It took 4 hours!
User's recommendation: Do not fly through Lisbon! EVER!!!
Needed information about connecting flight
I was worried that we would not make our connecting flight. The agent was very reassuring and explained we had plenty of time because of the difference in time zones.
User's recommendation: I would use them again.
West Palm Beach, Florida
Cancel duplicate flights
- - Tried numerous phone numbers without any luck.
- - No response from customer service.
- - A duplicate trip reservation has waited for correction since May.
Pissed, tried numerous phone numbers without any luck. How can they make business if they dont respond to customers.
Have a duplicate trip reservations trying to correct since May without any luck. Hope this goes through someone that can help
User's recommendation: U will never fly with Tap
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReserve seating
- - Paid for 2 economy round-trip tickets to Portugal for us for 2 weeks.
- - On return, seats were sold; we sat 3 rows back in the middle; please call back.
Hi, I paid for 2 round-trip tickets to Portugal for 2 weeks. I bought tickets in economy class up front for me and my wife, and on the way back, those 2 seats were sold to somebody else.
They need an app upgrade. Please call me back; there's a reason why I booked these tickets with my wife, as she has bad knees and that keeps our legs straight. We ended up sitting 3 rows back in the middle. Please respond.
My name is Mario. Thank you.
Preferred solution: Full refund
User's recommendation: Look out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't update personal data due to error code 477 invalid format error
I tried to update personal data on my reservation but failed. I got a 477 invalid format error.
Please help.
My reservation number is 3JRM34.
Preferred solution: I need to correct my birth date on file and add frequent flyer information
Payment
Nobody never answer. Zero assistance
???
Thank you for so good service ??? ???11///223345****800{{Redacted}}
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ALL airlines cancel future legs of a trip if you are a no-show on a previous leg. One would think being the self-professed savvy traveler you claim you would know that.
I assume you mean 12 “-“ 16 and not 1,216 flights. I wonder how many other details you miss elsewhere.