TAP Air Portugal

My travel agent in Manila screwed up. I told him to cancel my flight because my wife cant travel.

Affirm is already taking money out of my account. I dont know what to do anymore. He doesnt answer my calls.

Please help me. I want my refund.

I have been trying to check in and add two pieces of luggage, but it checked in without adding the luggage. Now, it wants 322 instead of 280 to add.

Only allowed to make certain booking changes online - phone line kept hanging up after making me wait for over an hour. Terrible customer service, as impossible to get in touch with a person to do anything.

The absolute WORST AIRLINE IN THE WORLD!!! I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring!!

For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash constantly. When I called customer service about not being able to access my flight via app they could not resolve the issue. Speaking of customer service, the agents on the phone are not properly trained on how to effectively fix issues. They give you a constant loop of bogus excuses and promises that result in no progress. Some of the agents are arrogant and haughty, however I did not enable them. Apart from the various issues I had with the *** online resources and customer service, that isnt even the worst part of my experience.

Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. Thing is, I DID NOT SUBMIT NOR APPROVE of this!! I pull up my flight and poof it is magically gone! This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed ZERO sense of urgency. Meanwhile my entire big trip to Europe is riding on this flight!! They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this- of course I was declined. They kept trying to contact the back office to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience. By chance, I had family in Portugal this week and they went to the TAP airport help desk in Lisbon and they were fed the same line of crap. What kind of customer service is that???!! GARBAGE. In the end, accountability prevails. I am sharing my VALID experience and exposing their crap company. They sure as *** will NEVER receive my business nor my familys again. That is how they will be held accountable. F off TAP!!!

To any seeking advice on the validity and/or quality of this airline. I am BEGGING you- do yourself a favor and DO NOT book with this incompetent, *** and non-empathetic company!!! An absolute JOKE of a company. There are tons of better options out there.

Does tap airline give some refund if you find the exact same flight , same day cheaper ?

I heard on Tv they do ?

Is this correct ?

Talk to a rude customer service rep , when I asked to speak to a supervisor, she hung up rude !

I have spent over $5000. For our tickets

Not acceptable

Booked a holiday to New York for Christmas Alicante to Lisbon tap 1123

23 Dec on arrival at airport no such flight

We needed this to operate for connecting flights to New York

On the morning of the flight we received an email to say our flight was on time

Alicante informed us there had not been a flight for 4 months. Our Christmas was ruined it was a present for my husband 2 years with cancer cost 2.000 pounds trying to get a refund please help

Bad service, bad food, flight attendants seem bothered if you ask them for anything. On a plane for 9 hours and they are mad I want more than a Dixie cup of water. Horrid accommodations

I mistakenly clicked on a different hour for my original ticket. I've never validated it, however, I am now unable to check in.

My name Ernest Chery I was traveling from Dakar dss to Canada Toronto with Tapair. The flight from dss was delayed from 1.00am to 8.00am without information and giving us anything to eat.

Because of the the delayance I lost my connection from Lisbon to Toronto. Upon my arrival in Lisbon no one wanted to help me but I was first booked on a flight for the next day to sleep in airport after my protest I was caution and then booked on a flight leaving in the evening from Lisbon to Toronto.

Because I took a different flight I lost my connection from Toronto to London Yxu Ontario therefore I had to sleep in Toronto again with no one taking care of me. Therfore I would definitely want my rightful compensation for my inconvenience and cost I endure

Forgot toilet bag with my diabetics machine and razors , barber stuf , watches inside of the beg , diabetic nicked to check blood every day . My flight Tp223 from Lisbon to Miami .

We arrived around 2:10 pm my seat was 10D . My name is Alen Topolovcan . Above my head where I had my back pack stored . I forgot my black leder toilet bag .

Inside is my shaving machine , head machine raser .

3 difrent watches black watch , gold and silver watch and watch with brown order wrist band . Inside is my insulin checking machine for diabetes which I need .

Lost luggage tried website to report we had to take different flight to uk than booked our luggage was banjul-lisbon-london gatwick and were checked in 24th flight TP1498

My husband and I spent 10 glorious days in beautiful Portugal. When we were checking in at Faro airport

to Lisbon the attendant looked at my passport and said "is this you??''

I have cancer my hair is pure white not like my passport. In all my travels in 10 days no one has questioned

me.

I was deeply saddened about how she handled the situation.

date: MAY 23rd, 2024 Business Class.

She needs to be informed how to be more sensitive to peoples situations.

Thank you

Nancy Hartz

It was a disaster!! Our flight had delay and we lost 2 other flights after that!

They didnt even answer the phone or reply to me when I visited them at the customer service!

It is so irresponsible of the agency.

I spent about 1000 euros for getting 2 flights and reserve one night at the hotel. The company should take responsibility and answer the costumers inquiries.