Ammar R Hzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dear TAP Portugal,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was: We were taken off the plane for no apparent reason. Our bags were searched, our passports were questioned for no reason,

We missed our flight and the airlin3 cancelled our tickets to our final destination and our way home, so we had to pay for a separate return ticket and a ticket to casablanca, as well as a hotel in Lisbon, all because they took us off the flight and detained us in a very cold bus for 2 to 3 hrs.

We were very scared as they all spoke very little English, we didn't know what was going to happen to us, we are all 20 yrs off age and it's seriously affected us.

It occurred on: 2024-09-08

This meant that We all felt threatened and honestly thought they were gonna beat us up or abuse us as we didn't speak the language.

The police were all over us as if we were criminals.

We were so cold on the bus, and they kept us there for a long period of time.

Everyone saw us leaving the plane as if we were criminals, we hated it and it absolutely ruined our holiday.

Definitely a refund for the ticket to casablanca, the hotel, and the ticket on the way home as they cancelled it without telling us.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Ammar Raza

Booking reference and/or flight number K2GY21

12a Sangam Close,

Southall Greater London

UB2 5JB

View full review
Loss:
$500
Cons:
  • Very slow

Preferred solution: Full refund

User's recommendation: Don't fly on TAP Air, they are nasty people

Maurizio O

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I canceled my flight

TAP Air Portugal - I canceled my flight
TAP Air Portugal - I canceled my flight - Image 2
TAP Air Portugal - I canceled my flight - Image 3
TAP Air Portugal - I canceled my flight - Image 4
TAP Air Portugal - I canceled my flight - Image 5

My travel agent in Manila screwed up. I told him to cancel my flight because my wife cant travel.

Affirm is already taking money out of my account. I dont know what to do anymore. He doesnt answer my calls.

Please help me. I want my refund.

View full review
Loss:
$1300

Preferred solution: Full refund

User's recommendation: Don’t book from the philippine. Cunningham travel.

Nadezhda N Jig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Claim for a damaged luggage

In June, we flew business class from Sofia to Lisbon. My suitcase was damaged.

We made a claim: LISTP18190. We haven't heard from you since then.

View full review

Preferred solution: Full refund

Rosa J Dgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue checking in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been trying to check in and add two pieces of luggage, but it checked in without adding the luggage. Now, it wants 322 instead of 280 to add.

View full review
Loss:
$280
Cons:
  • Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Albufeira, Faro

Got a text the day before our flight saying it was cancelled—No reason why. We were told not to come to the airport until we were contacted about an alternative flight. We waited 5 hours and after a f

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We waited 5 hours for a return call/text and after a frustrating search to get a customer service phone number, we were able to get booked for a much earlier flight which then resulted in an 8 hour layover before the next connecting flight. Have since heard that TAP often cancels flights, so we wont use you again.

View full review

User's recommendation: Book a different airline

SHAHNAZ A Dlc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DONT KNOW TIME OF TRAVEL AM OR PM

I HAVE A RESERVED FLIGHT FROM LONDON TO LISBON

PASSENGER :SHAHNAZ M. AHMED

BOOKING REFERENCE LRKHPX

TP 1363

DEPARTING WED SEPT 25 AT 06:00

NO WHERE ON MY DOCUMENTS DOES IT SHOW IF IT AM OR PM

PLEASE CLARITY

View full review
Cons:
  • Difficult to reach customer service

Preferred solution: TIME OF TRAVEL AM OR PM

Anonymous
map-marker New York, New York

Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Only allowed to make certain booking changes online - phone line kept hanging up after making me wait for over an hour. Terrible customer service, as impossible to get in touch with a person to do anything.

View full review

User's recommendation: Avoid

Steve J Xjf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They suck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
TAP Air Portugal - They suck

The absolute WORST AIRLINE IN THE WORLD!!! I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring!!

For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash constantly. When I called customer service about not being able to access my flight via app they could not resolve the issue. Speaking of customer service, the agents on the phone are not properly trained on how to effectively fix issues. They give you a constant loop of bogus excuses and promises that result in no progress. Some of the agents are arrogant and haughty, however I did not enable them. Apart from the various issues I had with the *** online resources and customer service, that isnt even the worst part of my experience.

Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. Thing is, I DID NOT SUBMIT NOR APPROVE of this!! I pull up my flight and poof it is magically gone! This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed ZERO sense of urgency. Meanwhile my entire big trip to Europe is riding on this flight!! They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this- of course I was declined. They kept trying to contact the back office to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience. By chance, I had family in Portugal this week and they went to the TAP airport help desk in Lisbon and they were fed the same line of crap. What kind of customer service is that???!! GARBAGE. In the end, accountability prevails. I am sharing my VALID experience and exposing their crap company. They sure as *** will NEVER receive my business nor my familys again. That is how they will be held accountable. F off TAP!!!

To any seeking advice on the validity and/or quality of this airline. I am BEGGING you- do yourself a favor and DO NOT book with this incompetent, *** and non-empathetic company!!! An absolute JOKE of a company. There are tons of better options out there.

View full review

Preferred solution: Holding them accountable

User's recommendation: DON’T BOOK

Anonymous
map-marker Razgrad, Razgrad

Claim for damages

My luggage was damaged on my flight to Lisbon and more than three months they dont respond to my claim

View full review

User's recommendation: Less likely I will travel with TAP

Anonymous
map-marker Toronto, Ontario

Flight cancelled

my flight from Funchal Madeira was cancelled and I'm filling out the form and its asking me for a 9 digit TP. I have no idea where to find that number on my eticket. please help

View full review
Joanne L Uey

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service ever

TAP Air Portugal - Worst customer service ever
TAP Air Portugal - Worst customer service ever - Image 2

Does tap airline give some refund if you find the exact same flight , same day cheaper ?

I heard on Tv they do ?

Is this correct ?

Talk to a rude customer service rep , when I asked to speak to a supervisor, she hung up rude !

I have spent over $5000. For our tickets

Not acceptable

View full review
Loss:
$300
Pros:
  • Flight is good providing you don t need help
Cons:
  • Rude customer service not helpful at all

Preferred solution: Price reduction

User's recommendation: Very poor customer service …rude

Jane M Htm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manzanilla, Huelva

Cancelled flight same day at airport

TAP Air Portugal - Cancelled flight same day at airport

Booked a holiday to New York for Christmas Alicante to Lisbon tap 1123

23 Dec on arrival at airport no such flight

We needed this to operate for connecting flights to New York

On the morning of the flight we received an email to say our flight was on time

Alicante informed us there had not been a flight for 4 months. Our Christmas was ruined it was a present for my husband 2 years with cancer cost 2.000 pounds trying to get a refund please help

View full review

User's recommendation: Never

Janaia Mrt
map-marker Cambridge, Massachusetts

Our flight was delayed but that wasn’t the issue. 3 hours sitting on the plan to take off and they barely offered us anything to drink. Couldn’t buy a drink and the food was worse than hospital food.

Bad service, bad food, flight attendants seem bothered if you ask them for anything. On a plane for 9 hours and they are mad I want more than a Dixie cup of water. Horrid accommodations

View full review

User's recommendation: Don’t fly with them

Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Resolved
Jocelyne P Oeq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Check in

I mistakenly clicked on a different hour for my original ticket. I've never validated it, however, I am now unable to check in.

View full review

Preferred solution: To do my check-in

Anonymous
map-marker London, Ontario

Flight delayance compensation

My name Ernest Chery I was traveling from Dakar dss to Canada Toronto with Tapair. The flight from dss was delayed from 1.00am to 8.00am without information and giving us anything to eat.

Because of the the delayance I lost my connection from Lisbon to Toronto. Upon my arrival in Lisbon no one wanted to help me but I was first booked on a flight for the next day to sleep in airport after my protest I was caution and then booked on a flight leaving in the evening from Lisbon to Toronto.

Because I took a different flight I lost my connection from Toronto to London Yxu Ontario therefore I had to sleep in Toronto again with no one taking care of me. Therfore I would definitely want my rightful compensation for my inconvenience and cost I endure

View full review

User's recommendation: Customer care desk should treat people with care

Ercell Ltx
map-marker Fort Lauderdale, Florida

I just need to find my stuff . We flight in today

Forgot toilet bag with my diabetics machine and razors , barber stuf , watches inside of the beg , diabetic nicked to check blood every day . My flight Tp223 from Lisbon to Miami .

We arrived around 2:10 pm my seat was 10D . My name is Alen Topolovcan . Above my head where I had my back pack stored . I forgot my black leder toilet bag .

Inside is my shaving machine , head machine raser .

3 difrent watches black watch , gold and silver watch and watch with brown order wrist band . Inside is my insulin checking machine for diabetes which I need .

View full review

Brands Related to TAP Air Portugal

FLYTAP reviews and complaints

FLYTAP

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article