TAP Air Portugal Phone Numbers and Emails

Toll-Free Number:

  • (844) 472-5079

Customer Service:

  • (800) 221-7370
    North America and Canada
  • +55 800 700 7707
    Disabled Passengers
  • +55 800 022 3743
    Information, bookings and booking's changes
  • +35 170 720 5700
    Miles and Go
  • +55 800 025 8638
    Miles and Go
  • +55 800 727 2347
    SAC for situations after travelling
  • +35 121 843 1100


  • (973) 621-7666
    USA: Miami and New York - Newark
  • +35 196 766 1956
  • +35 121 844 5470
  • +35 129 152 0830
  • +35 122 943 2454
  • +35 122 943 2455


  • +35 121 841 6017
  • +35 121 841 5000
  • +35 170 720 0221

Sales Office​:

  • +35 121 841 5975
    TAP Maintenance and Engineering

TAP Air Portugal Email:

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Contact Information

TAP Air Portugal Website:

Corporate Office Address:

TAP Headquarters
Aeroporto de Lisboa
Lisbon, Continental Portugal 1704-801

Other Info (opening hours):


More contact details

TAP Air Portugal Customer Service Reviews

1.2 / 5
Need seat assignment and request wheelchair assistance due to disability.

Have called repeatedly for DAYS and not one single person will answer the phone. Nobody!

Simply terrible customer service.

I would never recommend this airline to anyone. Book at your own risk.

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Julia W Aza
Flight delays

Wi am still very disappointed that I NOW have a 12 hour layover in Lisbon rather than two hour one. How can TAP do this?

At least give these customers a free pass to the premium lounge to wait out the delay. Customer service wasnt helpful.

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Joseph K Xyj
Worst Air Travel Experience EVER!

After trying to rebook a flight change from Milan to Boston via Lisbon for the entire day, we were left empty handed after numerous promises and mis-direction by customer service. Then the witchy counter woman at Milan handling the check in was horrid and rude to weary travelers.

All poor reviews are spot on STAY AWAY from TAP! Theyll be out of business soon.

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Desiree G Lrq
Missed flight

All I have to say is that I WILL NEVER FLY TAPPortugal again if I can help it. I missed my flight and tried to get rebooked on the next flight and had no luck at the airport cause theres no customer service for the airline at EWR or on the phone since they said the only way to help was to email.

And I was trying to fly on the next flight within hours. So you see how emailing is ridiculous. The phone agents were useless and not helpful at all. Its normally standard practice to be able to at least fly standby on the next flight going out if you missed your original flight (because of a car accident).

I would especially like to think so since Im a Star Alliance Gold member and try and fly partner airlines when I can. Im so disappointed.

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How Good is TAP Air Portugal's Customer Service?

Cherell Vil
Cherell Vil
Feels Disappointed | Dec 09, 2023

Bad service.
I am very sad .where are Customers right ?

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Abbott Uur
Abbott Uur
Feels Disappointed | Sep 23, 2023

Once I found the correct phone number, which was a problem, the agent was great. We were unable to manage the booking online.
I was then told we had to set an account with email and phone and that was why we couldn't take care of things on-line. He took care of that and we were able to see our trip.
That should be communicated when a booking is made online.

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Etter Soo
Etter Soo
Feels Disappointed | Sep 06, 2023

Just please talk to me!

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Rylyn Pkp
Rylyn Pkp
Feels Disappointed | Jul 31, 2023

I need to make changes in a booked flight, I can’t find a number to call other than ( 844539**** ) which nobody ever answer.

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Samaad Buu
Samaad Buu
Feels Disappointed | Jul 03, 2023

The representative was friendly and tried to help. I tried other TAP numbers and asked to be transferred and was hung up on at least 3 times.

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Manjula D Qct
Manjula D Qct
Feels Disappointed | Jun 22, 2023

They didn’t resolve my concern but I will give them a fair opportunity when I check in 36 hours before and get on that flight.

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Summary of TAP Air Portugal Customer Service Calls

13:17 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TAP Air Portugal?

Request for Information Question:

  • “To find out how many checking in bags can you take”
  • “I have a confirmation number for my booking but I did not get an email or itinerary”
  • “Did a mistake with my nationality while checking in online”

Return/ Replace Question:

  • “Change a flight”
  • “Change flight”
  • “Change booking”

Activation/ Cancellation Question:

  • “My flight ticket got cancelled”
  • “Cancel ticket”
  • “Need to cancel a flight”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Refunds”

Product/ Service Question:

  • “I want to book a ticket”
  • “Add insurance to my reservation”
  • “Make a reservation”

Payments and Charges Question:

  • Overcharged for changing reservation
  • “Flight charge”
  • “Reimbursement”

Staff Question:

  • “Flight and luggage wheel chair service & to confirm flight & luggagepd for1 to heck & 1. Carry on over tbag”
  • “Upset service”
  • “Customer service”

Shipping and Delivery Question:

  • “My daughter revived no luggage when she arrived in lusbon”
  • “Lost item”
  • “Luggage not recieved”

Account Question:

  • “Can't get into the app. You gave my email wrong”
  • “Forgot my fly information”
  • “Forgot lap top at seat”

Website/ Application Question:

  • “Trouble with your website”
  • “Your website will not allow me to reschedule my flight”
  • “Unable to add luggage and website is not allowing me to pay”

Cards Question:

  • “Card payment didn't go through”
  • “Passenger locator card”
  • “Do I need a Passanger locator card if I am connecting flight in Lisbon to Spain”

Other Question:

  • “Flight delay”
  • “Baggage Allowance”
  • “Delay in flights”

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