TAP Air Portugal Phone Numbers and Emails

Toll-Free Number:

  • (844) 472-5079

Customer Service:

  • (800) 221-7370
    North America and Canada
  • +55 800 700 7707
    Disabled Passengers
  • +55 800 022 3743
    Information, bookings and booking's changes
  • +35 170 720 5700
    Miles and Go
  • +55 800 025 8638
    Miles and Go
  • +55 800 727 2347
    SAC for situations after travelling
  • +35 121 843 1100

Cargo:

  • (973) 621-7666
    USA: Miami and New York - Newark
  • +35 196 766 1956
    Azores
  • +35 121 844 5470
    Lisbon
  • +35 129 152 0830
    Madeira
  • +35 122 943 2454
    Porto
  • +35 122 943 2455
    Porto

Headquarters:

  • +35 121 841 6017
  • +35 121 841 5000
  • +35 170 720 0221

Sales Office​:

  • +35 121 841 5975
    TAP Maintenance and Engineering

TAP Air Portugal Email:

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TAP Air Portugal Contact Information

TAP Air Portugal Website:

Corporate Office Address:

TAP Headquarters
Aeroporto de Lisboa
Lisbon, Continental Portugal 1704-801
Portugal

Other Info (opening hours):


-

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TAP Air Portugal Rating Based on 130 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability

Rating stats

Rating trend

Summary of TAP Air Portugal Customer Service Calls

1.7K TOTAL
CALLS
18:03 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TAP Air Portugal Customer Service?

Request for Information Question:

  • “Checking in”
  • “Checking status of refund”
  • “Booking verification”

Return/ Replace Question:

  • “Flight change”
  • “Change reservation”
  • “Change booking”

Refund Question:

  • “Refund of unused tickets”
  • “Refund”
  • “Refund not received”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “Cancel flights”
  • “Cancelled flight”

Product/ Service Question:

  • “Connection”
  • “Airline changed my connecting flight”
  • “Missing connecting flight because of immigration”

Payments and Charges Question:

  • “Make Payment”
  • “Payment issue”
  • “Payment was put on hold”

Staff Question:

  • “Service animal question”
  • “Customer service needed flying tomorrow from Boston to Lisbon Portugal Boston cargo is close to Monday needing help so we can fly together”
  • “Customer service needed”

Shipping and Delivery Question:

  • “Book my ticket still didn't get the email confirmation”
  • “Luggage size requirements”

Website/ Application Question:

  • “Your website will not allow me to reschedule my flight”
  • “Unable to add luggage and website is not allowing me to pay”
  • “Difficulty using web site cannot put right information in without it changing”

Account Question:

  • “Can't open tap account”
  • “I have 2 vouchers that will expire in June 2021. What will happen if travel to Portugal is still banned? Will the vouchers be extended until the Covid crisis is over?”

Cards Question:

  • “Passenger locator card”
  • “Do I need a Passanger locator card if I am connecting flight in Lisbon to Spain”

Other Question:

  • “Book wrong time”
  • “Wrong gender on ticket”
  • “To add my United MileagePlus number to my TAP booking SCIZSH”

About

Top TAP Air Portugal Services

Flight Booking, Baggage Policy

TAP Air Portugal Pros and Cons

Pros: No idea, Convenience to fly directly from my home city to lisbon, Affordable, Take advantage of you, Good rates

Cons: Customer service, No online support for booking, Difficulty with problem resolution, Quality of care, No response to complaints

TAP Air Portugal reviews and complaints

TAP Air Portugal is ranked 83 out of 217 in Airlines and Air Transport category

Area Served

Europe, USA, UK

Payment Methods

VISAMasterCard

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