Contact TAP Air Portugal Customer Service
TAP Air Portugal Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 221-7370North America and Canada
Customer Service:
-
+35 170 720 5700Miles and Go
-
+35 121 841 6882
-
+35 121 123 4400
TAP Air Portugal Emails:
Jobs/ Career
Media
Advertising Inquiries, Affiliates
marketing@tap.pt
Marketing Inquiries
TAP Air Portugal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TAP Air Portugal Customer Service Rating
3 out of 5
Contact Method Distribution
67% phone, 33% email
Most Popular TAP Air Portugal Phone Number
1 (800) 221-7370
Most Popular TAP Air Portugal Email Address
marketing@tap.pt
Average Hold Time
More than 10 min
Average Calls duration
1 minute
Call Volume by Day
View full overview ›
TAP Air Portugal Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| TAP Air Portugal Customer Service Rating | 3 out of 5 |
| Contact Method Distribution | 67% phone, 33% email |
| Most Popular TAP Air Portugal Phone Number | 1 (800) 221-7370 |
| Most Popular TAP Air Portugal Email Address | marketing@tap.pt |
| Average Hold Time | More than 10 min |
| Average Calls duration | 1 minute |
| Overall Customer Sentiment | Mostly neutral |
| TAP Air Portugal Live Agent Availability | 59% of callers successfully reach a real person |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to TAP Air Portugal | First and last name, order id or tracking number or email |
Call Volume by Day
How to Contact TAP Air Portugal Customer Service?
Most Popular Number:
(800) 221-7370
North America and Canada
| Total calls: 977 | Issues resolved: 14 | Last call: Mar 4, 2026 |
Contact Information
TAP Air Portugal Website:
TAP Air Portugal Help Center:
Corporate Office Address:
Transportes Aéreos Portugueses, S.A.
Aeroporto de Lisboa
Lisbon,
Continental Portugal
1704-801
Portugal
Summary of TAP Air Portugal Customer Service Calls
3.8K
TOTAL
CALLS
CALLS
10:37
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TAP Air Portugal?
Request for Information Question:
- “Traveling to Portugal and agent was very helpful !”
- “Flight status”
- “Question about reservation”
Return/ Replace Question:
- “Flight changes”
- “My flights have been changed to the evening”
- “Changes flight”
Activation/ Cancellation Question:
- “Need to cancel flight scheduled on the 8th”
- “Cancel flight”
- “Flight cancellation”
Refund Question:
- “Refund”
- “Refund update”
- “For refund”
Product/ Service Question:
- “Lounge access issue”
- “Missing connecting flight”
- “Left out letter in the name purchased airline ticket”
Shipping and Delivery Question:
- “Delayed luggage”
- “Lost item”
- “Delayed flights”
Payments and Charges Question:
- “Must make a payment”
- “Extra luggage payment”
- “I was overcharged for my upgrade when I bid on upgrade. I want to cancel now”
Account Question:
- “Wrong miles account”
- “Locked out of account”
- “NO REPLY TO MY EMAILS”
Staff Question:
- “Flight and luggage wheel chair service & to confirm flight & luggagepd for1 to heck & 1. Carry on over tbag”
- “Upset service”
- “Customer service”
Website/ Application Question:
- “Website won't accept my passport number”
- “Trouble with your website”
- “Flight redirected withou authorization”
Cards Question:
- “Lost credit card”
- “Card payment didn't go through”
- “Passenger locator card”
Other Question:
- “Gluten free meal in flight”
- “Lost luggage”
- “Lost baggage”
Compare TAP Air Portugal Customer Service To
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TAP Air Portugal