Contact TAP Air Portugal Customer Service
TAP Air Portugal Phone Numbers and Emails
Toll-Free Number:
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(800) 221-7370North America and Canada
Customer Service:
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+35 170 720 5700Miles and Go
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+35 121 841 6882
Cargo:
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(973) 621-7666USA: Miami and New York - Newark
TAP Air Portugal Emails:
TAP Air Portugal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TAP Air Portugal Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TAP Air Portugal is 8002217370. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 26 seconds.
Be prepared for the call as TAP Air Portugal may ask you for the following information to identify you as a customer: first and last name, order id or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TAP Air Portugal Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TAP Air Portugal is 8002217370. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 26 seconds.
Be prepared for the call as TAP Air Portugal may ask you for the following information to identify you as a customer: first and last name, order id or phone number.
People call TAP Air Portugal mainly because of request for information, return/ replace and activation/ cancellation.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TAP Air Portugal is marketing@tap.pt. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
TAP Air Portugal Website:
TAP Air Portugal Help Center:
Corporate Office Address:
TAP Air Portugal Customer Service Reviews
Only allowed to make certain booking changes online - phone line kept hanging up after making me wait for over an hour. Terrible customer service, as impossible to get in touch with a person to do anything.
The absolute WORST AIRLINE IN THE WORLD!!! I could not be more disgusted with this airline by their lack of competence, lack of customer service and simply not caring!!
For the past couple of months, it has been one issue or setback or headache after the next. The website/app are both horrendous to navigate and crash constantly. When I called customer service about not being able to access my flight via app they could not resolve the issue. Speaking of customer service, the agents on the phone are not properly trained on how to effectively fix issues. They give you a constant loop of bogus excuses and promises that result in no progress. Some of the agents are arrogant and haughty, however I did not enable them. Apart from the various issues I had with the *** online resources and customer service, that isnt even the worst part of my experience.
Today, I am supposed to be leaving for an international flight with this airline, but to no avail. A few days ago- I received a flurry of e-mails from TAP stating they cancelled and refunded my flight. Thing is, I DID NOT SUBMIT NOR APPROVE of this!! I pull up my flight and poof it is magically gone! This is days before my flight and naturally I feel a wave of panic. For three days straight I called customer service constantly. I asked for answers as to why and how this happened without my approval. No success! I pleaded with them as they showed ZERO sense of urgency. Meanwhile my entire big trip to Europe is riding on this flight!! They kept feeding me false promises and nonsense. I demanded to speak to a supervisor who could fix this- of course I was declined. They kept trying to contact the back office to resolve this case.. but nobody answered. I was absolutely livid, frustrated and thoroughly displeased with this horrid booking and customer service experience. By chance, I had family in Portugal this week and they went to the TAP airport help desk in Lisbon and they were fed the same line of crap. What kind of customer service is that???!! GARBAGE. In the end, accountability prevails. I am sharing my VALID experience and exposing their crap company. They sure as *** will NEVER receive my business nor my familys again. That is how they will be held accountable. F off TAP!!!
To any seeking advice on the validity and/or quality of this airline. I am BEGGING you- do yourself a favor and DO NOT book with this incompetent, *** and non-empathetic company!!! An absolute JOKE of a company. There are tons of better options out there.
How Good is TAP Air Portugal's Customer Service?
Summary of TAP Air Portugal Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TAP Air Portugal?
Request for Information Question:
- “Questions about a flight”
- “To see if I can reschedule a flight”
- “Help with upgrade”
Return/ Replace Question:
- “Change reservation”
- “Flight changes”
- “Flight change”
Activation/ Cancellation Question:
- “You cancelled my 11 am flight for tomorrow and booked me on a 8 am flight. I’m on an island and can’t get to the flight tomorrow. Can you call me and book me tomorrow straight to paris”
- “Cancellation”
- “Flight cancellation # c31cf19”
Refund Question:
- “Refund update”
- “Refunds”
- “Refund not received”
Product/ Service Question:
- “Claim for damages”
- “Insurance”
- “To book a pet's ticket”
Payments and Charges Question:
- “Luggage charge”
- “Make Payment”
- Overcharged for changing reservation
Staff Question:
- “Flight and luggage wheel chair service & to confirm flight & luggagepd for1 to heck & 1. Carry on over tbag”
- “Upset service”
- “Customer service”
Shipping and Delivery Question:
- “My daughter revived no luggage when she arrived in lusbon”
- “Lost item”
- “Luggage not recieved”
Account Question:
- “Forgot toilet bag with my diabetics machine and razors , barber stuf , watches inside of the beg , diabetic nicked to check blood every day .”
- “Can't get into the app. You gave my email wrong”
- “Forgot my fly information”
Cards Question:
- “Lost credit card”
- “Card payment didn't go through”
- “Passenger locator card”
Website/ Application Question:
- “Trouble with your website”
- “Your website will not allow me to reschedule my flight”
- “Unable to add luggage and website is not allowing me to pay”
Other Question:
- “Flight with dog is booked Toronto-Lisboa: where to "drop" off the dog and how long in advance”
- “Flight info”
- “Upgrade ?”
Compare TAP Air Portugal To
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