TAP Air Portugal Phone Numbers and Emails

Toll-Free Number:

  • (844) 472-5079

Customer Service:

  • (800) 221-7370
    North America and Canada
  • +55 800 700 7707
    Disabled Passengers
  • +55 800 022 3743
    Information, bookings and booking's changes
  • +35 170 720 5700
    Miles and Go
  • +55 800 025 8638
    Miles and Go
  • +55 800 727 2347
    SAC for situations after travelling
  • +35 121 843 1100

Cargo:

  • (973) 621-7666
    USA: Miami and New York - Newark
  • +35 196 766 1956
    Azores
  • +35 121 844 5470
    Lisbon
  • +35 129 152 0830
    Madeira
  • +35 122 943 2454
    Porto
  • +35 122 943 2455
    Porto

Headquarters:

  • +35 121 841 6017
  • +35 121 841 5000
  • +35 170 720 0221

Sales Office​:

  • +35 121 841 5975
    TAP Maintenance and Engineering

TAP Air Portugal Email:

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TAP Air Portugal Contact Information

TAP Air Portugal Website:

Corporate Office Address:

TAP Headquarters
Aeroporto de Lisboa
Lisbon, Continental Portugal 1704-801
Portugal

Other Info (opening hours):


-

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Customer Service Rating and Reviews

1.2 / 5
Bad
Dennis T Yuk
Bad customer service at FCO check in counter
3.7

My wife and I had Executive tickets from Rome to Lisbonwitha continuing flight to Boston. We arrived for our 5 pm flight early and went to the check in counter. The attendant ( a female working t...

SEHRA W
Complaint
1.0

I went to the Venice Marcopolo Airport and the staff ticketing agent women were incredibly rude, unprofessional and disrespectful with worst customer service manners ever. The woman at the counte...

Summary of TAP Air Portugal Customer Service Calls

2.2K TOTAL
CALLS
17:07 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TAP Air Portugal Customer Service?

Request for Information Question:

  • “Concerned about strike in Portugal when we fly home on 19th August”
  • “Luggage question”
  • “Question about ticket passport”

Return/ Replace Question:

  • “Change flight”
  • “Change my flight”
  • “Change”

Activation/ Cancellation Question:

  • “Cancel flight”
  • “Need to cancel a flight”
  • “Cancelled flight”

Refund Question:

  • “Refund for luggage”
  • “Refund”
  • “Refund update”

Product/ Service Question:

  • “Insurance”
  • “Book a flight”
  • “Has food allergirs and needs Special meal for my trip”

Payments and Charges Question:

  • “Payment was put on hold”
  • “Payment issue”
  • “Flight reimbursement”

Staff Question:

  • “Customer service needed”
  • “Service animal question”
  • “Customer service needed flying tomorrow from Boston to Lisbon Portugal Boston cargo is close to Monday needing help so we can fly together”

Shipping and Delivery Question:

  • “Delivery process”
  • “Luggage not recieved”
  • “Book my ticket still didn't get the email confirmation”

Website/ Application Question:

  • “Trouble with your website”
  • “Your website will not allow me to reschedule my flight”
  • “Unable to add luggage and website is not allowing me to pay”

Cards Question:

  • “Card payment didn't go through”
  • “Passenger locator card”
  • “Do I need a Passanger locator card if I am connecting flight in Lisbon to Spain”

Account Question:

  • “Can't open tap account”
  • “I have 2 vouchers that will expire in June 2021. What will happen if travel to Portugal is still banned? Will the vouchers be extended until the Covid crisis is over?”

Other Question:

  • “COVID vaccine and testing. And upgrade”
  • “Lost baggage”
  • “Flight info”

About

Top TAP Air Portugal Services

Flight Booking, Baggage Policy

TAP Air Portugal Pros and Cons

Pros: No idea, Convenience to fly directly from my home city to lisbon, Affordable, Take advantage of you, Good rates

Cons: Customer service, No online support for booking, Difficulty with problem resolution, No response to complaints, Quality of care

TAP Air Portugal reviews and complaints

TAP Air Portugal is ranked 114 out of 247 in Airlines and Air Transport category

Area Served

Europe, USA, UK

Payment Methods

VISAMasterCardPayPal

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