TAP Air Portugal
Reviews and Complaints
Resolved: We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.
We managed to use the voucher.
- Affordable
- No customer service
- Impossible to reach customer service
Preferred solution: Full refund
User's recommendation: I will hesitate to use it as we are still awaiting for some sort of espouse. We would like a either a refund or support to use the voucher, but none of these has happened for two years now.
We were given a voucher due to COVID but it does not work when trying to use it
User's recommendation: I will be hesitating to use it again as we did not get a response to help us with the problem with our voucher and the problem has not been resolved for over two years.
Refund or credit
User's recommendation: If you can fly with another airline do so
Reschedule
Preferred solution: Reschedule my flight with no fees
Lost passport
Worst costumer service.
Preferred solution: Let the company propose a solution
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tel Aviv, Tel Aviv60 eu!
Preferred solution: Full refund
User's recommendation: BEWARE OF TAP!!
Yeah after 21 months did not pay my money so I had to book with air Canada because tap refused to answer my call so I had to pay extra $200:00 dollars só air Canada would deal with tap
User's recommendation: Don’t trust tap for any reason the first time my parents and I took tap they had sold 50 something tickets to other customers and they wanted us to go hone and come back at a latter date so we all stuck together at the Airoport and demanded that they should put all of us in a hotel and we did not arrive back to Canada when we should if my mom lost her job
Covid test verify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy flight
Preferred solution: Full refund
Frustration
User's recommendation: Be cautious before you buy ticket from Tap Air Portugal
Bookino
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing luggage
- No idea
- No online support for booking
- No answer to calls
Preferred solution: Find my missing luggage
I couldn’t talk to an agent and I wanted to ask for special needs
User's recommendation: It takes a long time to reach out to this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisding luggage
User's recommendation: Better customer service
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I am going through the same issue they lost my luggage and funny thing is it’s the same airport and destination… Lisbon to Newark! I will definitely look for my rights and sue them. That’s not right at all!