Kay Nbk
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#5252481 
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Unable to get help with a schedule change

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1.0
We have round trips to Casa Blanca and Marrakech with stopovers in Lisbon. Due to safety concerns we need to change the Morocco flights but cannot get help to do so.
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Cons:
  • Bad customer service

Preferred solution: A schedule change

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Gail B Gwx

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#5221601 
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Add pre check to my booked ticket

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5.0
i was able to get through on the phone, JeanPierre was extremely helpful and added precheck to my booking
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Preferred solution: nothing, I was trying to commend the phone service for fixing an issue

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Son of B
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#5214223 
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After 50min waiting to reach someone in the Contact center i gave up

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1.0
Is this normal today? What do airline think they are? This customer service is not horrible is non existent!
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User's recommendation: Take the train...

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Vilma N Oko

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#5210884 
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Voucher issue

The flight from Maputo to Lisbon was delayed and your company said that I could use a voucher or monetary compensation. I tried to call you several times I haven't received any response. I need to book tickets for myself and my family to Oporto/Portugal for 20 or 24/12/2023, from Birmingham, Manchester, Luton, or Stansted Airport (UK).
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Loss:
$14

Preferred solution: Price reduction

User's recommendation: it depend

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Matthew L Nme

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#5196390 
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Need to cancel a flight

Tried ringing on numerous occasions and unable to complete online as asking for information I can't provide to get a refund for a flight I no longer require, just need to speak to someone.
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Loss:
$15000

Preferred solution: Full refund

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1 comment
Guest
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#2421291 
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contato@***.com

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Wayne R Lct

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#5008486 
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Booking error

Received confirmation of paid seat upgrade but boarding pass has us in economy Wayne and Gwen Randell
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Preferred solution: Talk to an agent

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Maria R Vwo
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#5109661 
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They canceled my flight spelling wrong my husband last name

They canceled my flight because they spell wrong the last name of my husband so I have to Porcher a new ticket
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Loss:
$1750

Preferred solution: Full refund

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Anonymous
map-marker Azeitao, District Of Setúbal
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#5026881 
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I need to find out if my flight to uk on the 2/9 is on time

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4.9
I need to know if my flight Saturday is ok if we are going on time my name is Fatima Maria Correia kader
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Gershon Ics

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 Verified Reviewer | map-marker Vigo, Galicia
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#5003324 
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Lost baggage

Bag did not arrive and now have to collect it and pay extra money on the travel. Need to check on the compensation
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Julie O Hrv

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#4863232 
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Still waiting for refund from June 2020! TAP Air Portugal has stolen my money!

I was given the option of a travel voucher or a full refund in June 2020 so I chose the refund of $831.19 Canadian. The agent said it would be 30 days for it to be refunded to my credit card. Nothing happened until April 2021 when there was $30 refunded to my credit card and the remaining $801.19 has never been refunded to me. Every time I call they say they are reviewing the refund and that the refund department cannot be contacted except by email. Those men and women in the refunds department have never replied to my emails. I have called, emailed, posted on their social media and even sent a Notice of Trespass by Way of Theft to the CEO at the Lisbon Airport and still nothing. TAP Air Portugal IS committing trespass to i by way of theft, THREE years later.
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Loss:
$831
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Do not book with this airline. They are unscrupulously committing trespass by way of theft.

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Anonymous
map-marker Calabash, North Carolina
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#5089602 
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Need seat assignment and request wheelchair assistance due to disability.

Have called repeatedly for DAYS and not one single person will answer the phone. Nobody! Simply terrible customer service. I would never recommend this airline to anyone. Book at your own risk.
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User's recommendation: Easier to fly a broomstick than this airline.

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Anonymous
map-marker Miami, Florida
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#5059267 
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Make a reservation

It was very difficult to communicate with via phone call. I was planning on flying the 12 of this month . But I have to postpone my trip till further notice.
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User's recommendation: try finding other ways of communicating with tax

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Hutson Luk
map-marker Hoffman Estates, Illinois
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#4980550 
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Lost bag and no response

We flew Dusseldorf to Lisbon to Chicago on July 28. Of 4 bags, only 3 arrived. Today is Aug 20 and all our efforts to recover our bag have been fruitless. It is impossible to contact anybody. Their phones are not answered. Their emails all end with " please do not reply to this email ". An absolute Customer Service disaster.Do not
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User's recommendation: Do not fly TAP

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer | map-marker Toronto, Ontario
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#4497552 
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Waiting for refund tickets after 8 months

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1.0
TAP Air Portugal - Waiting for refund tickets after 8 months
TAP Air Portugal - Waiting for refund tickets after 8 months
TAP Air Portugal - Waiting for refund tickets after 8 months
TAP Air Portugal - Waiting for refund tickets after 8 months
TAP Air Portugal - Waiting for refund tickets after 8 months
TAP Air Portugal - Waiting for refund tickets after 8 months
Im trying to be reimbursed after August , TAP. Ive called many times , and they give me a number to be reimbursed and after 8 months TAP didnt refund me .
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User's recommendation: Pay attention to ask for refund

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1 comment
Guest
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#2340841 
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I asked my bank for chargeback, I added all documentation and after 3 months I got everything back :) try it

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Anonymous
map-marker Miami, Florida
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#4875060 
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Charging me almost $150 for one bag , I don't think is fair, I'm paying almost 1300 for my ticket

My wife and I, we are traveling with you guys we are trying to buy a baggage and you are changing me $200for one that is not fair
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