Robert P Uqa

Flight to Paris seems a bit unsafe now

Please talk with me I have text you .. e mailed and called but havent reached anyone yet .. I d like to return to Miami Fl from Lisbon .. I have a ticket 4ZQSL5
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1 comment
Guest

Soon I will some action, please be in touch with me www.mercokosher.com fill the contact....

Anonymous
map-marker Montélimar, Drôme

Information

Hi, We wanted to go to Portugal with your compagny but my husband's identité card is dated from the 27th november 2012. Can we go anyway ? Thank's for your answer. Regards
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Anonymous
map-marker Montélimar, Drôme

Information

Hi, We wanted to go to Portugal with your compagny but my husband's identité card has expired. Can we still go ? It is dated from the 27th november 2012. Regards
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Tabithia Axz

Refund

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Did not have any customer service for disappointing, but not surprised no one ever reached out to confirm
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Fail

papa g Tcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge for a flight cancel

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I work for united airlines, I book a ticket for my son Ahmadou b gueye throught my ID travel for employee my son never travel reason i cancel the booking via my ID travel. info from tap 047218 LISBOA PRT S582362****75664 Card 6023 charge amount 167.97 plus 5$ international fees purchase booking confirmation UV9E7V Ticket number 047218****783 please invertigate the charge to see a flight was made and i can assure you that I cancel the flight om my ID travel. thanks for your undestanding. Papa gueye father of traveller Ahmadou b gueye
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Preferred solution: Full refund

Sidney W Kug

Access to app seating for flights

No response to inquiries switched no live contact person , website failure,miss information, website redundant inquiries
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Preferred solution: Access to website

Inge v Exs

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Verified Reviewer
| map-marker Kester, Flemish Brabant Province

NOT SATISFIED

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Sorry, NO refund - NO response at all and NO way to contact them ...!! DON'T FLY WITH THEM - you will regret it !!
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Lyonel Khi

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Verified Reviewer
| map-marker Dewsbury, Kirklees

Enquiries on transit visa

Want to know if one can travels Dakar on a transit to Portugal with a UK refugee travelling document.
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Ric H Fcs

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Verified Reviewer

Clarification on baggage requirements for Star Alliance Gold Premiere members

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I was unable to get a response via the website to my email address and when I called, the customer service phone line keeps cutting off after the first ring.
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Preferred solution: Assistance to verify my Star Alliance Gold Premier status while flying on my next trip 1/22 from MIA to AMS. Question, do I get bags free and can I use the lounge?

Tiffney Ipz
map-marker Hallandale Beach, Florida

Complaint about refund

Call would not complete The number is the wrong number so I didnt have an option to speak to anyone. Need updated phone number
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Margaret A Sru

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Verified Reviewer

Carryon luggage size restrictions

I need to buy an international sized carry-on luggage. I would like to buy the Travelpro Maxlite 5 Rollaboard suitcase (soft side). Dimensions 7.75" x 15.75" x 21.75" (19.69 cm x 40.01 cm x 55.25 cm) = 45.25 " Your measurements are 22"x 16" x 8" = 46" Weight maximum is 22 lbs.or 10 kilograms I used the Eelway calculator and received this reply: "Your carryon baggage exceeds the limitations of Tap Air Portugal." This reply does not fit with many other passengers that have used this carryon and also with your measurements. Please help me know if I can use this bag on Tap Portugal - if I buy it.
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Preferred solution: luggage advice

Honoria R

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Verified Reviewer
| map-marker Seville, Seville

My flight LPA to YYZ

Booking ref. V8K CYD Booked and paid for Sept. 2022. Your information on .my flight says it leaves LPA Friday Apr.1. But Apr. 1 is a Saturday. Additionally I have only been given the information regarding total flight LPA to YYZ. (Times of departure LPA and arrival YYZ.) I need to know times of arrival and departure LIS. Need to book an overnight hotel in Lisbon. PLEASE clarify.
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User's recommendation: Crew, flights good. Online presence booking etc dreadful.

Taeya Gos
map-marker Chicago, Illinois

Change in flight time

Moving my companions from a 10:3am Saturday morning flight to a 4:30 AM Friday freight robbed him of an opportunity to enjoy Machico for whole day and a last evening. Poor form. If customer service answered the phone it would helped to assess other modifications/options. Customer service nonexistent
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User's recommendation: Fly another airline

Iliana G Ngy

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Verified Reviewer

TSA number

They hang up when a connection is made , dont know how else to get an answer for a question not answered in your websites
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Pros:
  • Direct flights to lisbon
Cons:
  • Reaching customer service person

Preferred solution: Information on TSA number added to reservation

Anonymous
map-marker Isola Vicentina, Veneto

Complaint

Hello I have three items to highlight. 1. I have been trying for almost two weeks to contact TAP Airlines Customer Service. I have a lot of money holding on the line, waiting to be connected and listening to the infuriating musac. Hours and Hours and Hours...I've tried many different numbers but they all end up automatically transferring me through to the same central line...and then the wait begins. For a Customer Service line to malfunction like this is surely not acceptable. 2. The reason I have been calling the Customer Service line is as follows: On the 10th January I booked a flight from Lisbon to Milan ( Flight Number ?? ) for the 4th June 2023 for my wife Sissel Hanssen. The payment for this flight ( TP 0824 ) has been taken out of her account ( card ending 2527 ), I have confirmation of this payment to TAP from the Bank. I need some confirmation of the purchase from TAP. 3. When I tried to email TAP on their form on their website. It is completely impossible because it is 100% mandatory on the site to fill in the ticket number of the flight. The box says 'optional' but in reality it is not. This is impossible as I do not have a ticket number. The consequence is that I can't email TAP. Impossible. I would appreciate your help please ( especially) item 2. Kind Regards Robert N Jackson
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User's recommendation: Fly with TAP maybe , but NEVER try to use their customer service.

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