They serviced carped service and even they did not answer for one hour to attend call

TAP Air Portugal - They serviced carped service and even they did not answer for one hour to attend call
Very, very poor service and I would never recommend my friends and family about this service anymore
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ID
#3311791 Review #3311791 is a subjective opinion of poster.
Location
Albufeira, Faro
New Reviewer

Absolutely impossible to connect with customer service TAP company .

Have a credit and voucher with the TAP Portugal, try to buy tickets and use my voucher and credit but during 2 hours nobody pick up phone even they should work 24 hours .On a website theres no option to buy ticket using the voucher , cant get help from anyone
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ID
#3295562 Review #3295562 is a subjective opinion of poster.
Location
Staten Island, New York
Cons
  • Can not reach these people
  • Difficulty with problem resolution
Loss
$2100
Preferred solution
Buy tickets using my credit and voucher

Complain

My issues hasn't been resolved it's been 3 months I'm honestly so frustrated with this experience I can't get a hold of one representative that is actually able to help or even direct me to the correct department which requires information on my luggage Complaint!! Please provide me with the correct email and department that can assist me with this matter. Again it's been 3months of me being pushed around on calls and no resolution NO RESOLUTIONS YET!! IM STILL PENDING AN UNDERSTANDING OF MY TICKET STATUS OR EVEN A REFUND OF MY LUGGAGE DAMAGED
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ID
#3286892 Review #3286892 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Full refund
New Reviewer

Denied boarding

At the check in, they were unable to generate our boarding pass, as such we missed our flight, now we are held up in the airport and there doesnt appear to be an end to this issues in sight at the moment.

User's recommendation: They are incompetent.

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ID
#3282570 Review #3282570 is a subjective opinion of poster.
Location
Eastbourne, England
Loss
$1000
Preferred solution
Deliver product or service ordered
New Reviewer

Reschedule

No answer on any lines for more than 4-5 hours could not reschedule my flight very bad Customer service
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ID
#3281994 Review #3281994 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Reschedule my flight with no fees

Displeasure with service

Dear Marketing/customer service, For the last 3 days I have been attempting to RE-Book flights from Miami, Fl. To Venice, Italy. I have vouchers from previously cancelled flights and I have attempted to use these vouchers to re-book our flights from Miami to Venice. For three days I have spent well over 10 hours, mostly on hold, on the phone with your reservations service only to consistently come up empty handed. I have booked multiple flights through your airline but this latest episode of trying to re-book flights has me quite upset with your service. Today, 1/23/22 I spent 2.5 hours on the phone until I was cut off and had to start all over. I worked with one of your associates on 1/21/23 who informed me I was all booked including upgraded seat assignments and a substantial additional cost only to have NO confirmation of this reservation. Again I worked with an associate, on the phone, to confirm my reservations. Again I was assured all was booked and in order only to find out again, my reservation was unknown to anyone I talked to. Again, Today, 1/23/22 I called customer service/reservations at 0530 hrs, eastern std. time, US. Again I was cutoff and had to recall and spend another hour and a half on hold. At this point, I dont know if I have a reservation or not. This is very disappointing for us. I have reservations on a cruise out of Venice Italy not to mention Hotel reservations in Venice and for what ever reason, TPA Airlines cant get it together to get me there. I am using vouchers from previously cancelled flights and Im at a point now that if TPA cant get this straightened out for us, Please just refund the amount of my vouchers so I can use it either through a new booking with you, or ANOTHER airline. I cannot begin to tell you how frustrating this has been. I feel your customer service is far from good and your reservation staff is either totally incompetent or just dont care. I expect a response to this message and I expect to have my reservations honored. In the event I dont hear from you, I am prepared to approach the media and multiple social media outlets,ie. Facebook, Twitter, Instagram, etc and express my displeasure and opinion of your customer service. Please DO NOT RESPOND with the excuse of Covid-19 pandemic issues. Every other airline is experiencing these same issues. Frankly, if you cant handle the business, CLOSE YOUR DOORS until you can. Needless to say, I am upset with this level of service. I/we, My wife and I, have been trying to book our 50th anniversary vacation to two years, and the only thing not resolved is our air travel with TPA Airlines. Please have someone who can resolve our issue contact us so we can complete this vacation Plan. I can be reach via email; CWigleyjr47@***.net or Phone via 1-60*-***-**** THIS MUST BE RESOLVED SOON AS WE HAVE CRUISE AND HOTEL RESERVATIONS IN VENICE ITALY ! CHESTER M. WIGLEY JR.

User's recommendation: Undecided.....maybe.

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ID
#3281881 Review #3281881 is a subjective opinion of poster.
Location
Pompano Beach, Florida
New Reviewer

Rebooking

For two days we try to reschedule our flight because of the positive Covid-19 test but it is not possible to contact the right service.
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ID
#3279240 Review #3279240 is a subjective opinion of poster.
Location
Itarema, Ceara
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Flight change

I have been on hold for 8 hours trying to change a business class ticket. I have been dropped four times during the wait. I occasionally get someone on e the line, and then they put me back on hold.

User's recommendation: Fly another airline because they are impossible to get in touch with.

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ID
#3269639 Review #3269639 is a subjective opinion of poster.
Cons
  • On hold for hours trying to make a schedule change
Preferred solution
Deliver product or service ordered
New Reviewer

Lost passport

Passport left on flight leaving Lisbon to Madrid at 1455hrs Jan 15 LOST PASSPORT! Call 1-40*-***-**** Email dlantz1414@***.com
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ID
#3262565 Review #3262565 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • Unresponsive
  • Customer service
  • Can not reach these people
Preferred solution
My LOST PASSPORT!

Lost passport

Can someone please call me regarding passport left on flight from Lisbon to Madrid Jan.15 leaving 1455. 140******** phone number. Email dlantz1414@***.com
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ID
#3262559 Review #3262559 is a subjective opinion of poster.
Location
Vancouver, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Vouchers cannot apply to new booking

Hi, I have four vouchers that will be expired in 2022-04-08. I tried to apply all to my new booking but not successful. I contacted your service centre and got the tickets request #2022-00****2668. No further answer or reply from TAP for my complain. I contacted my travel agency for help as well but they said the vouchers were issued by TAP and they cannot solve the problem. Please have someone get back to me and help me to book the new flight with my vouchers. You can reach me by email or call me at +141********.
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ID
#3261805 Review #3261805 is a subjective opinion of poster.
Location
Markham, Ontario
Preferred solution
Let the company propose a solution
New Reviewer

Worst costumer service.

I have spent hours truing to get through. it is a nightmare if you ever have any problems with your flights. So if you ever purchase a ticket from them i hope nothing goes wrong and you need to speak with a representative...because they dont exist.

User's recommendation: Look elsewhere.

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ID
#3260519 Review #3260519 is a subjective opinion of poster.
Loss
$7
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No Phone number available for contact

No Phone number available for contact Tried several numbers and no one was possible to contact the company.
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ID
#3258503 Review #3258503 is a subjective opinion of poster.
Location
Curitiba, Parana
Preferred solution
Let the company propose a solution

Can't change flight!!

Hello, I have been trying for 3 days to contact Tap: phone, email, twitter, facebook, without any response! The website has a glitch when I try to change the date of my flight and changes the flights to a departure and return on the same date. Please help, we're desperate! Barbara Hikawa and Randolph Tressler ORD-VLC 14 January 2022 Confirmation W532SV
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ID
#3249650 Review #3249650 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Customer service does not have enough lines

i have been trying to change my flight for 3 days waiting time is excessively long and when passing to the central lines the line usually fall

User's recommendation: separate lines for tap club customers, first class at least.

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ID
#3249150 Review #3249150 is a subjective opinion of poster.
Location
Porto Alegre, Rio Grande Do Sul
Preferred solution
Let the company propose a solution