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Verified Reviewer New Reviewer

Suspending ticket

Good day sir/madam Kindly suspend urgently this ticket ,Ticket number 047781****915. Reason for this cancellation is because client was flying from Harare to Vienna and connecting from Vienna to Lisbon, however Client did not manage travel the Vienna Lisbon leg due to expired residence permit. Client will use the ticket in due course. Awaiting your response.
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#3579960 Review #3579960 is a subjective opinion of poster.
Location
Harare, Mashonaland Central

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Verified Reviewer New Reviewer

LOST COST OF TICKETS!

Because line to Covid test was so long I missed my flt after your person at check in said i had plenty of time!!! I can back and missed check in time by 7 minutes!!! Liar liar liar! I lost $900 and had to find new flt and buy new tickets back to US, another $1000 dollars for next day. Sooo, find hotel $$$ etc! You guys are terrible! When I called for tickets refund you can imagine, yes you blamed it on Covid!

User's recommendation: REFUND.

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#2182947

I need my refund!!!

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ID
#3579879 Review #3579879 is a subjective opinion of poster.
Location
Marion, Ohio

Customer service was wonderful, the representative answered all of my questions promptly and I did not wait more than 2 minutes for the call.

5.0
High praise to the representative that answered my questions and put my mind at ease for my upcoming trip.
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#3577937 Review #3577937 is a subjective opinion of poster.
Location
Land O Lakes, Florida

Book my ticket still didn't get the email confirmation

1.0
How long would it take for me to receive my booking confirmation from tap air portugal Ive already made all the payment
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#3573563 Review #3573563 is a subjective opinion of poster.
Location
Slough, England
New Reviewer

Vouchers issues

TAP Air Portugal - Vouchers issues
TAP Air Portugal - Vouchers issues
TAP Air Portugal - Vouchers issues
TAP Air Portugal - Vouchers issues
My wife (Deana Moncayo) was scheduled to fly back to San Francisco from Lisbon in Sunday May 8th. However she has been admitted to the hospital (de Santa Maria) since May 4th. I attempted to call TAP from the US and had no luck with getting through to anyone. I finally was able to speak with Booking.com (Travel Agent) who the original flights were booked through and they said I needed to contact TAP Portugal directly to receive my wife's credit towards her next flight home. She has been stuck in the hospital dealing with kidney stones and I was able to fly in lastnight to be by her side. Can someone please reach out to me to get her voucher all in order so that when she is released from the hospital I can book her flight home (and hopefully mine on the same flights back to San Francisco). I can be reached at either contact information provided below: Nabil Boulett +1 (40*) ***-**** Nabil.Boulett@***.com Also...see her information below: Name: Deana L. Moncayo Booking #: WNP6HW Thank You, Nabil Boulett
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#3568304 Review #3568304 is a subjective opinion of poster.
Location
Madrid, Madrid
Preferred solution
Let the company propose a solution

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Covid requirements for canada to Portugal

1.0
.. No answer !!! impossible to talk with customer service .. terrible !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#3564687 Review #3564687 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Apology
New Reviewer

Never had to respond to my emails and to my cancellation flight and for the fact that I was sick and I didn’t care of anything to help

1.0
I called many time I never got to respond to change my flight because I was sick no caring note taking care of Noel respond to my email did not had any comandante to help me so this is why Im being given this reviewSarcastic
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#3561775 Review #3561775 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$3500
Preferred solution
Full refund

Problems with booking

2.9
I am a new Tap miles and go member #46887****. I made reservations on the 29 April to fly roundtrip SFO-LIS, leaving 24 July, 2022, returning 7 August. Booking #JWR8KL. When I received the eTicket printout, both my birthdate and my name were incorrect! So far, after hours and hours on the telephone, I believe that my birthdate has been corrected. But the ticket is in the name of MR DIANE STEFFEYSMITH. I am a female. I know that I need to have this changed by the time I fly from SFO. Please help if you can? I have spent COUNTLESS hours on the phone, mainly on hold. On top of everything, one of the young people I talked with told me that I would be charged $30.00 for the change, when I believe it is Tap that is at fault! While I do NOT like the name you have chosen (peeved would be better, in my opinion), I thank you for your help!
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#3558367 Review #3558367 is a subjective opinion of poster.
Location
Ashland, Oregon
New Reviewer

Absolutely non existent customer service

1.0
We've been trying to call them for 7 hours straight, there was supposed to be call backs that never came. Now it's 11pm and our flight is supposed to be the next day at 8am. We are heading to the airport absolutely PISSED as we wasted our last day in Lisbon trying to get hold of these idiots.

User's recommendation: don't use tap.

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#3549398 Review #3549398 is a subjective opinion of poster.
Location
Lisbon, Continental Portugal
Cons
  • No customer service
  • Customer service
Loss
$800
Preferred solution
Apology

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Verified Reviewer New Reviewer

Did not honor rebooking of canceled tickets

3.2
Update by user Jun 04, 2022

TAP advised GOTOGATE, the 3rd party we bought the ticket from, to contact us to explain their rebooking process. They did so and I followed their instructions to a tee and am still waiting for their request to TAP to open the ticket so GOTOGATE can issue the ticket. Now, instead of calling TAP and being on HOLD an hour per call, I have the same experience with GOTOGATE and once they answer, all they can tell me is they're still waiting to hear from TAP!!!!

Original review posted by user May 05, 2022
We canceled TAP flites as promoted by TAP to do when COVID restrictions began to be applied and told to rebook within 2 yrs to have the value credited. I confirmed 3 times since, waiting over 2 hours on hold per call. But when I finally called to do the rebooking and have the value applied, TAP would not honor their commitment. Totally unprofessional and unethical. Will stop using them unless I hear from them to resolve this mess!!!

User's recommendation: Don’t trust TAP on future credits promised!

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#3545229 Review #3545229 is a subjective opinion of poster.
Location
Newark, New Jersey
Pros
  • Nice flights and airport and airplane staff
Cons
  • Dont honor their word
Loss
$943
Preferred solution
Full refund
New Reviewer

Resolved: We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.

2.0
TAP Air Portugal - We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.
Update by user Jun 05, 2022

We managed to use the voucher.

Original review posted by user May 04, 2022
We were given a voucher for a fraction of the price of our ticket which was cancelled due to COVID, we tried to use the voucher but it was giving us an error every time, although it is still valid. We asked the company for a refund but we have not had any response, we are very disappointed, we need either help with it to use it or a full refund of our ticket with the company.

User's recommendation: I will hesitate to use it as we are still awaiting for some sort of espouse. We would like a either a refund or support to use the voucher, but none of these has happened for two years now.

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#3540763 Review #3540763 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • No customer service
  • Impossible to reach customer service
Loss
$300
Preferred solution
Full refund
New Reviewer

We were given a voucher due to COVID but it does not work when trying to use it

1.5
We have tried to use the voucher for our booking to a new flight as the previous one was cancelled due to COVID but it did not work, the problem is still unresolved. We need your help to help us with or give us a refund to use for it. Yours Diana and Stephen Ramsay

User's recommendation: I will be hesitating to use it again as we did not get a response to help us with the problem with our voucher and the problem has not been resolved for over two years.

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#3540702 Review #3540702 is a subjective opinion of poster.
Location
Gateshead, England
New Reviewer

Trying to change the

1.0
Ive been trying to call all day to change my flight a nobody respond nobody answer and not even on the Internet how can I change or a fixed so this is why you getting the better of you
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#3540082 Review #3540082 is a subjective opinion of poster.
Location
Barcelona, Catalonia

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Verified Reviewer New Reviewer

Checking reservation

3.3
As it turns out the online agency dropped the ball and didnt reissue a ticket for the customer whose name was spelled incorrectly. Once we got to the airport the TAP agent was able to issue a new ticket. The stress level caused was intense. The online agency ASAP claimed TAP never got back to them regarding the situation. Unclear whose fault it was,TAP or ASAP. We would fly TAP again, however, next time booking a flight directly with the airlines.

User's recommendation: TAP is a good airlines.

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#3519721 Review #3519721 is a subjective opinion of poster.
Location
Edgecomb, Maine
New Reviewer

The staff see my. COVID text is. Not got. The pcr

TAP Air Portugal - The staff see my. COVID text is. Not got. The pcr
TAP Air Portugal - The staff see my. COVID text is. Not got. The pcr
Today the tap staff see my Covid text is no good. I got the pcr. This is chiet I dont understand this
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#3514027 Review #3514027 is a subjective opinion of poster.
Pros
  • Good rates
Loss
$611
Preferred solution
Full refund