TAP Air Portugal
Reviews and Complaints

No phone response. Vbbbbbnnjhhhggggghgbuyvvfvhfvhgghvghhggggghhgvvgvbvvbjfvycjyvhubhhbjhhjhhbhhhbjvvbhbbbbb

I called and was told wrong dept. was trnsferred and said to wait and then after aboaut 5 min it was dropped. I want to know if its possible to change my flight from Faro to Lisbon onto Faro on June 24th to July 8th. Is that possible and how much would the change be and would I have to pay again fjor seats as I already did\

I was at the wrong dept and they transferred me and I waited about 4 minutes and the call was dropped

I was requesting refund because of duplicate of booking, but never heard from anybody from docs@***.com. Total refund should be $486. Very disappointing!

My bag was lost and I have not been able to find one person to help with my delayed bag. It has been very frustrating. NoN

It was impossible to speak to an employee if Tap. I spoke to someone who advised me they didnt represent Tap and didnt know the answer to a question about paying for baggage ahead of the flight. This happened 3 times. When they did give an answer it was wrong. Also when traveling from Boston to Lisbon no one told me the gate boarding pass would not open until 3. They didnt have food outside of the gate area and wouldnt let me in to get something to eat or drink. You need to let people know this! It was VERY AGGRIVATING and uncomfortable.

I am not able to contact your company, and after 4 attempts waiting for more than 30 minutes, I would like you to help me with return of my funds of unused tickets that were canceled. My booking LETJ8L

No information was given to me on my lost luggage and up till now I cant find my luggage just because no information was given to me regarding my luggage. Flying with air portugal again will be very difficult .

My luggage is missing and wanted to know when I will receive it. Please contact me at 917-690****. My bag was on a flight from Seville to Ny stop over in Lisbon. May 22 at 3:55 pm.

User's recommendation: Maybe.

My wife and I had Executive tickets from Rome to Lisbonwitha continuing flight to Boston. We arrived for our 5 pm flight early and went to the check in counter. The attendant ( a female working the executive check in counter) said we were early and originally gave us boarding passes but said it was too early for the bags to be dropped off. Several minuted later she came out of her booth to where my wife and I were sitting a took back the boarding passes. She said that I had to have a Covid test taken befor she could check us in. I explained that I was planning to have the test taken in Lisbon 'ts we had an overnight stay arranged by TAP and my flight to Boston wasn't until 11:40 am the following day. She became very hostile and said we had to get a test at FCO. It should be noted that the Covid test line was extremely long. She said that if we didnt get back in time for the final check in we'd be denied boarding and miss our flight. My wife and I waited in th Covid test area for 4 hours before being tested negative. Whil my wife held my spot I went back to the Executive check in counter and asked the attendent for her name as I wanted to file a complaint on her. She had no name tag and refused to identify herself. I then to my wife phone and was going to take a photo of her for identification. The attendant jumped out of her counter and grabbed my right arm and demanded to have the photo removed or she would call the police. I told her i didn't take the photo and she then forcefully grabbed my wifes' camera and checked out all of the photos. The second incident was the flight from Lisbon to Boston. Evidently the plane had a bad tire and needed it changed. The flight was delayd for 1 1/12 hours. The gate personnel gave very info about the delay and even yelled at another Executive class passenger who tried to inquire about the delay. We had a continuing flight at Boston that was going to be hard to make but since we were Executive class passengers and our bags were marked Priority I felt we could make it OK. Well at Boston my PRIORITY tagged bag was the last piece of luggage to arrive at the baggage area. We missed our connecting flight and had to ge a hotel in Boston and fly out the following day. My wife and I have flown to europe several time and thought we would try TAP in their Executive class R/T from the US to Rome. While the planes were great and the flight crews were excellent TAP scored very poor in its ground crews with the Executive counter person physically assaulting me. My wife and are I will expect a reply to this complaint by TAP. Customer service needs to improve. Dennis Tracy scdpsofficer@***.com.

User's recommendation: TAP needs to improve ground personal especially when flying Executive class.

I went to the Venice Marcopolo Airport and the staff ticketing agent women were incredibly rude, unprofessional and disrespectful with worst customer service manners ever. The woman at the counter purposely denied me boarding and said my card didnt went through when she didnt even swipe it to charge. She screamed at me and was sour face giving me attitude as if she was doing me a favor for checking me in. The other woman didnt wanted to do her job and said she will close counter in 20 mins when there was at least an hour before boarding. She said that I must take my big baggage with me as she is not responsible lf its stolen and made me run to get covid test done in extreme hear and rush carrying heavy pieces that made my heart beat shoot up. When I returned to the counter she was there laughing with the porter who was nice to watch my baggage. I felt like crying how I was treated with disgrace, insulted and made fun of total discretionary and unacceptable. I have worked in the airlines business and my father is a pilot. I was a flight attendant and I never treated my clients like this ... I come from a family of aviation and I have never experienced such rude behavior by anyone. As a fashion stylist 20 years in the business if I did this to my clients on 5th ave and Madison in NY then I would be fired right away. I think its very important to care for clients they bring us business and must be respected to keep them coming back. I will never fly with Tap only because of how I was discriminated and treated.

User's recommendation: DO NOT TRAVEL WITH THIS AIRLINES.

Hi, am not traveling with Tap anymore because of personal reason, I had like them to refund my money, I have been trying to get them to refund my money for the past month, it’s not possible to get them on the one phone, so please all I want is for them to refund my money thanks Best Regard Bovman

User's recommendation: I don’t think am gonna used Tap.

About my prioritiy baggage that has not arrived and I have been given the run around by your baggage claim office.

Multiple, multiple, multiple calls and emails to TAP for a $1400 refund from April 2020. NO RESPONSE FROM ANYONE

User's recommendation: Proceed with great caution.