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New Reviewer

Booking confirmation

No one is reachable . No customer assistance Booking is not being confirmed No clear instructions on website
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ID
#3357377 Review #3357377 is a subjective opinion of poster.
Location
Belfast, Northern Ireland
New Reviewer

Delayed/ lost luggage

Hello, I would like a confirmation letter from you saying that there was a delay on my luggage when I arrived in Conakry on January 12, 2022 and that I did not receive them until January 17, 2022 the ticket number is CKYTAP10747 and my number reservation is at 375JHF. My cell: +1-50*-***-**** and my email is otsauf@***.fr Mohamed Traore
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ID
#3355855 Review #3355855 is a subjective opinion of poster.
Location
Newcastle, New Brunswick

The company didn’t allow me to board due to the miss information on the website regarding passengers in transit in Lisbon.

I presented myself at Chicsgo OHare international to fly to Vienna via Lisbon and the didnt allow me to board because I didnt have the PCR test. The website information is. Ot clear nor specific towards passengersxin transit. And the ladies at the counter were very unprofessional the way they delivered the service.

User's recommendation: Do not fly TAP Portugal.

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ID
#3354171 Review #3354171 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Refund not received 4/20 flight jfk-lis

People were very nice and explained refund was issued. The problem is I was on hold for a very long time with two departments.. Then I asked also to upgrade my existing reservation and I was transferred to stay on hold with another department to arrange upgrade from plus to executive. I held for another 30 minutes or more then gave up and hung up. All this on international rates as I am not in the USA or Portugal.

User's recommendation: Beware how long you have to hold. People however if they get to you are very nice,

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ID
#3351768 Review #3351768 is a subjective opinion of poster.
Location
Belize City, Belize District

Transit through Lisbon to Madeira

Hello. I would like to know if i am eligable to fly to Madeira from Mexico with a transit in Lisbon( Cancun-Lisbon-Funchal)? I have a Ukrainian nationality and not vaccinated. Is it enough to have a negative test for this route to get to Madeira? Thgank you, Iuliia
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ID
#3344701 Review #3344701 is a subjective opinion of poster.
Location
Puerto Peñasco, Sonora

Allergy advise

I ask if I flying with them if they will announce that my son have an allergy to nuts they said no , and Im still waiting for them to reply back to my email .Thays why I only flying with Easyjet
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ID
#3341660 Review #3341660 is a subjective opinion of poster.
Location
Berkhamsted, England
New Reviewer

Terrible customer service and clarity of costs

Inability to easily change flights; understand the refund and most importantly connect with agent to speak to

User's recommendation: Do not fly air portugal.

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ID
#3336847 Review #3336847 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • Take advantage of you
Cons
  • Customer service
Loss
$600

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New Reviewer

Airline does not refund when THEY cancel flight ...

Our flight was canceled by TAP. They refused to refund. Now we have to chase them around to get a credit ... Bad service. We will not be flying TAP in the future.

User's recommendation: Avoid TAP.

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ID
#3336843 Review #3336843 is a subjective opinion of poster.
Location
Mississauga, Ontario
Cons
  • Impossible to reach customer service
  • Your booking worth nothing
Loss
$1292
Preferred solution
Full refund
New Reviewer

My flight ticket got cancelled, and the issue never got solved.

TAP Air Portugal - My flight ticket got cancelled, and the issue never got solved.
TAP Air Portugal - My flight ticket got cancelled, and the issue never got solved.
TAP Air Portugal - My flight ticket got cancelled, and the issue never got solved.
TAP Air Portugal - My flight ticket got cancelled, and the issue never got solved.
Original review updated by user Feb 10, 2022
I purchased my one way fair ticket, for a vacation plan that I was planning for the end of year. And got cancelled, my cost for this ticket is, $779.00. I been calling for the past couple months, either no one answers or they keep telling me, your case it's under review. Can anyone help please, it is $779,00 that I paid from my packet, I think, I'm clear enough for everyone to understand me. (I need it). I submit screenshots of my transaction sequence, and where it said $600 discount, that was my previous flight reservation that got cancelled prior to this transaction, and they issue me a voucher that, I used during this last transaction. Thank you, TE
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ID
#3329167 Review #3329167 is a subjective opinion of poster.
Loss
$779
Preferred solution
Full refund

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New Reviewer

I need help

We have been triing to contact some one from Tap Portugal. Please call me (57) +1 31******** in Bogotá- Colombia
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ID
#3328573 Review #3328573 is a subjective opinion of poster.
Location
Bogotá, Bogotá, D.c.
Preferred solution
Only one code number (the same) for our three vouchers. In order to reserve our flight.

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New Reviewer

Imposible to get answers from Tap Portugal

We have tried to contact you by different ways , but it has been impossible. We would appreciate if someone can contact us and give us a reply to this communication. Phone númber: +601310****913 Email : mconsuelobravo2011@***.com
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ID
#3328521 Review #3328521 is a subjective opinion of poster.
Location
Bogotá, Bogotá, D.c.
Preferred solution
One code number for the three vouchers we received from you. The same code number to reserve our flight.

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New Reviewer

CHARGED PHONE CALLS!!

DO NOT BOOK OR CALL THIS COMPANY!!! If I could I would give 0 Stars! I have been trying to rebook my flight for over 2 days now. I have been hung up on multiple times with no outcome of my issue. The customer service has still not been able to rebook my flight!!! On top of that, I have been charged TWICE now for INTERNATIONAL calling, because your customer service agent has been calling me back from PORTUGAL! Even though I have called the AMERICAN NUMBER with +1 upfront!!! How can this happen?! Now as you can tell, that is a big bill! I have been charged for the first call $79.10 and for the second call $125.37, and this fee is only so high because every time i call I am in a wait line for over 2 HOURS!!!! I am more than just disappointed because you did not even fix my problem and I am still unaware of when my new flight is supposed to be, PLUS I HAVE TO PAY $204.47! This is unacceptable and I am expecting a refund for this. You can not have me call an agent from a different country, who did NOT fix my issue, and on top let ME pay for the call! I certainly do not have this amount of money as a STUDENT!

User's recommendation: DO NOT BOOK. OR CALL THIS AIRLINE!

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ID
#3323403 Review #3323403 is a subjective opinion of poster.
Location
Sugar Land, Texas
Cons
  • Unresponsive
  • Do not call when promised
  • No customer care
Loss
$205
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

CHARGED PHONE CALLS

DO NOT BOOK WITH TAP PORTUGAL! I have been trying to rebook my flight for over 2 days now. I have been hung up on multiple times with no outcome of my issue. The customer service has still not been able to rebook my flight!!! On top of that, I have been charged TWICE now for INTERNATIONAL calling, because your customer service agent has been calling me back from PORTUGAL! Even though I have called the AMERICAN NUMBER with +1 upfront!!! How can this happen?! Now as you can tell, that is a big bill! I have been charged for the first call $79.10 and for the second call $125.37, and this fee is only so high because every time i call I am in a wait line for over 2 HOURS!!!! I am more than just disappointed because you did not even fix my problem and I am still unaware of when my new flight is supposed to be, PLUS I HAVE TO PAY $204.47! This is unacceptable and I am expecting a refund for this. You can not have me call an agent from a different country, who did NOT fix my issue, and on top let ME pay for the call! I certainly do not have this amount of money as a STUDENT!

User's recommendation: make sure you are not booking with them.

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ID
#3323397 Review #3323397 is a subjective opinion of poster.
Location
Sugar Land, Texas
Cons
  • No online support for booking
  • Poor service and phone care
  • Offers no assistance with 3rd party
Loss
$204
Preferred solution
Full refund
New Reviewer

Vouchers issues

Absolutely impossible to get infos! All I can do is keep complaining in all social media. I do not have access to the infos I need in my account and can't get in touch with tap Portugal to know how much money I have on my voucher and how I can spend it. On the website I only get error messages and that I should contact the customer service, so I pay 20 cents/minute and get no answer and no help.

User's recommendation: Never book anything with this company.

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ID
#3315414 Review #3315414 is a subjective opinion of poster.
Pros
  • Take advantage of you
Cons
  • No answer to calls
  • On hold for hours trying to make a schedule change
  • Didnt refund my flight although being promised after covid
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very bad customer service

No mater if you pay an extra money for service, you will received worst flight , my original flight was from Toronto to Lisbon and from Lisbon to Prague and back, they change my flight in last minute and I have 6 flights instead original 4......no one care you need PCR test before flight, no one speak on line anymore, customer service for North America is not working, phone number doesn't exist anymore.never
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ID
#3314226 Review #3314226 is a subjective opinion of poster.
Location
Frankford, Ontario
Preferred solution
Full refund