New Reviewer

Change flight

Hi, I am trying to modify my reservation since today at 2.30 pm italian time. My reservation # is S3ESAK. Can someone contact us at +1- 56*-374-****? It is urgent. Our flight must be reschedule it because my molecular test is not ready by tomorrow. We are willing to change our flight for June 11st. Please help!!! Laura Portanove
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ID
#2596227 Review #2596227 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

COVID 19 test

About the covic 19 test i am not flying I need help and I call your UK number is not working can you please call on 004474****4773
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ID
#2590689 Review #2590689 is a subjective opinion of poster.
Preferred solution
Book any or full refund please

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Clint

This is the worse airline in the world. Do not BUY ANY TICKETS FROM THEM HEY SCAMMED EVERYONE ON THE FLIGHT. YOU CAN'T GET YOUR MONEY BACK ONCE YOU BUY THEM

User's recommendation: DON'T BUY Tickets!!!!

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1 comment
#2026676

Pathetic. They are excellent and just because you had a bad experience that doesn't mean you are right. Shame on you.

ID
#2588028 Review #2588028 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Full refund
New Reviewer

Improve

You guys suck i was on hold for about an hour and then the line hung up. Seriously? Please be better
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ID
#2584052 Review #2584052 is a subjective opinion of poster.
Location
Manhattan Beach, California

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Verified Reviewer
New Reviewer

COVID postponed travel

My name is ARTHUR ROBERT WALSH; my wife is JAN MARIA WALSH. We werE scheduled to fly from Paris to Lisbon on 05.31.2020 {Airline confirmation TIA8E3), and from Lisbon to IAD/Dulles/Washington, D.C. on 06.03.2020 (Airline confirmation TF84Y6). I contacted your representatives in 12/2020, and was advised that international travel was still suspended, and there would be no refund, but at the end of the COVID restrictions, I should contact TAP. Since the pandemic got worse in the D.C. AREA, my wife and I have moved to Florida. We could fly out of Miami. It appears that the pandemic seems to be abating. Both my wife and I have been vaccinated. We would like to visit Portugal/Lisbon in December of 2022. How would we schedule our travel via TAP.
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ID
#2571198 Review #2571198 is a subjective opinion of poster.
Location
New York, New York
Loss
$700
Preferred solution
Let the company propose a solution

Pet travel information

Hi there! I have a dog 2 years old and I wish to have this dog with me to Portugal. The dog is a Cavalier king charles spaniel has 18 pounds. How can I have my dog in the airplane of Tap Airlines? Thanks Jane
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ID
#2537374 Review #2537374 is a subjective opinion of poster.

Change flight

Trying to change flight without loosing a ticket. Never reached final destination and got stuck at in between. Trying to rebook flight

User's recommendation: Be careful with travel requirements. Easy to loose flight and airlines don’t refund.

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ID
#2528652 Review #2528652 is a subjective opinion of poster.
Location
Lisbon, Lisbon

NO COMMUNICATION WITH CUSTOMER SERVICES

APH WI LOVERNMy flight to Lisbon from Dublin on 20 May UZEN20 @***.40 Ticket No 047217****267 Name Mrs Gillian Hyndman &;;;;;;;;;;;;;;;;;;;;;;;;;;amp;amp;amp;amp;amp;;amp;amp;amp;;;;;; Ticket NO 047217****268 Name of Mr Robert Hyndman was cancelled and Tap rebooked us on another flight later on 20 May which did not suit. I requested a voucher and Tap sent VCHRF210703****84450 for £9.60 instead of £89.40 I contacted by phone and was told to phone back in a weeks time I did so and then was cut off all other phone not do not Work Please could you refund or send a voucher for the correct amount Gillian Hyndman

User's recommendation: DONT FLY WITH TAP.

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ID
#2513789 Review #2513789 is a subjective opinion of poster.
Location
Antrim, Northern Ireland
New Reviewer

Tickets and poss refund

I have a fright from Accra to Madrid on 8 of April but the fright is cancel so I need a refunds back please call me
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ID
#2495807 Review #2495807 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • Customer service
Loss
$385
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Voucher

TAP Air Portugal - Voucher
TAP Air Portugal - Voucher
TAP Air Portugal - Voucher
I had 2 vouchers issued to me for cancelled flights due to COVID 19. The vouchers got deleted from my email address. Can I get 2 new vouchers or a refund. The vouchers are for myself, Joan LoMonaco, 8/27/1968 and my mother Patricia Bogue, 10/22/1945. I purchased tickets on 12/3/2019 for 1535.60 on my mastercard, reference #047201****498.
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ID
#2466884 Review #2466884 is a subjective opinion of poster.
Service
Tap Air Portugal Flight Booking
Pros
  • Affordable
Cons
  • No online support for booking
  • Can not find booking or voucher
  • Difficulty with problem resolution
Loss
$1535
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can not get in touch with anybody at tap , they cancelled my flight and gave me a voucher for approx 10 pounds instead of £90

My flight to Lisbon from Dublin on 20 May UZEN20 @***.40 Ticket Name Mrs Gillian Hyndman &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;Ticket Name of Mr Robert Hyndman was cancelled and Tap rebooked us on another flight later on 20 May which did not suit. I requested a voucher and Tap sent VCHRF210703****84450 for £9.60 instead of £89.40 I contacted by phone and was told to phone back in a weeks time I did so and then was cut off all other phone not do not Work Please could you refund or send a voucher for the correct amount Gillian Hyndman Phone 0774715**** gillianhyndman@***.com

User's recommendation: don't book with tap.

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ID
#2439180 Review #2439180 is a subjective opinion of poster.
Location
Antrim, Northern Ireland
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can not get in touch with anybody at tap , they cancelled my flight and gave me a voucher for approx 10 pounds instead of £90

My flight to Lisbon from Dublin on 20 May UZEN20 @***.40 Ticket Name Mrs Gillian Hyndman &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;Ticket Name of Mr Robert Hyndman was cancelled and Tap rebooked us on another flight later on 20 May which did not suit. I requested a voucher and Tap sent VCHRF210703****84450 for £9.60 instead of £89.40 I contacted by phone and was told to phone back in a weeks time I did so and then was cut off all other phone not do not Work Please could you refund or send a voucher for the correct amount Gillian Hyndman Phone 0774715**** gillianhyndman@***.com
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ID
#2439067 Review #2439067 is a subjective opinion of poster.
Location
Antrim, Northern Ireland

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Verified Reviewer
New Reviewer

Frustrated

Attempts to contact Customer Services continues to fail, switches to busy single after 5 rings. This is going on now for two days at all times of day and evening. Something is wrong. All other attempts to contact have failed too. I was never notified that one of my flights was cancelled (I saw it myself). The flight cancellation and change to another date and time is unacceptable. I want to talk with someone to get a refund for my reservation. Now, so that I can make other plans. I never realize how difficult it was to talk to someone at TAP Airlines.

User's recommendation: Be Alert.

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ID
#2400655 Review #2400655 is a subjective opinion of poster.
Location
Lisbon, Continental Portugal
Pros
  • No idea
Cons
  • Quality of care
  • Customer service
  • No online support for booking
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Vouchers

Hi, Booking No: MY6GGC and MXOVKW bought by Expedia cancelled trip. According to Expedia´s instruction we cancelled the trip. Instead of refund the money Expedia offered us flight vouchers. According to Finavia flights were cancelled. We are not going to travel abroad because of global pandemia. We would like to have our money back. Thanks! Best regards, Noora Stolpe
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ID
#2374978 Review #2374978 is a subjective opinion of poster.
Service
Tap Air Portugal Flight Booking
Loss
$739
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer service

Update by user Nov 29, 2020

It’s has not developed

Original review posted by user Nov 29, 2020
Called for clarification on voucher received for cancelled flight due to Covid. On hold for 1 hour than was told to call a different number that was disconnected. Instructed to use voucher within year of cancellation. At this time I cannot fly anywhere. So how am I to use voucher? When I did speak with a human, they were very rude.
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ID
#2310695 Review #2310695 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$500
Preferred solution
Let the company propose a solution