Unclaimed
TAP Air Portugal
Reviews and Complaints
90.8K
CLAIMED LOSSES
255
TOTAL REVIEWS
26.7K
PAGE VIEWS
2
ISSUES RESOLVED
TAP Air Portugal Reviews
Booking code U6CF8T, last name Suarez needs to be change for Friday the 12th
Hi, Ive been trying to contact you for several our to your costumer service phone number without any luck, please reschedule our flight in the booking code U6CF8T, we are coming from New York City and our flight from JFK to Lisbon was canceled, so we will arriving to to Lisbon Friday the 12th at 8 am, please help me with this matter. Thank you Antonio Suarez
ID
Location
Germantown, Maryland
New Reviewer
Lost baggage
I am STILL on hold ! it has been 40 plus minutes listening to music. this is unacceptable. My trip on TAP was fantastic, flight crew, pilot, ride but this is a problem you must address OR YOU WILL LOSE CUSTOMERS. MY 1 PIECE OF LUGGAGE IS MISSING!!! IT NEVER CAME OFF MY FLIGHT !! IT HAD ALL MY SOUVENIR, MY CLOTHES MY MAKEUP TREASURES FROM MY TRIP! I REPORTED IT AT THE BAGGAGE CLAIM AND HAVE NOT HEARD ANY UPDATE. I DON'T KNOW IF IT WAS LEFT IN PORTO OR MADE THE TRANSFER AND WAS LEFT IN LISBON. PLEASE LOOK INTO THIS FOR ME. I AM SPENDING MY FIRST DAY HOME ON THE PHONE TRYING TO GET TO TALK TO SOMEONE. HELP RUINED MY DAY BACK numbers are TP1941 AND FLIGHT TP 217. TP 831281 was baggage claim number TP217numbers RETU BEEN PORTO
ID
Location
Providence, Rhode Island
New Reviewer
How can I get refund?
Bought ticket evening Aug 7 to travel Dakar-Lisbon-Copenhagen Aug 8. Paid almost USD 1,300 for a one way due to urgency. Learn when trying to board in Lisbon that I was rebooked without my consent. No other alternatives. Had to wait 12 hours in airport despite urgency to get to Copenhagen. Trying to request refund for the ticket but my ticket number is not recognized. Have noted 047757****898. Name: Thea Yde-Jensen. Have also written two complaints but do not receive confirmation that these have been sent. Support needed.
ID
Location
Allerød Municipality, Capital Region
Need my ticket number
Stayed on the phone for more than an hour and no one ever come to answer nor anything, wish there was a 0 start
ID
Location
Dorchester, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMisding luggage
I had a fly with TAP from Dakar-Lisbon-Toronto. Try has been a nightmare since the beginning, at Dakar they charged more $700 for extra baggage, saying there was no baggage allowance in my ticket. Something I discovered at check-in, none of this was mentioned when buying the ticket. From Dakar arrived to Lisbon where I spend the night at the airport 15hours of waiting time without accommodation. From Lisbon to Toronto, the fly has been good, but at the arrival I didn't find any of checked extra luggage. It has been 48hours, no update from the claim I made. No customer available. They still not locating my baggage. And I have some perishable goods inside. This is my worst travel experience. I have learned a lesson to ovoid too cheap ticket and cheap airline. Ticket price was $1023+ $750 extra baggage fees for a total of $1783. I could have $1400 for Air Canada, Air France or Royal Air Maroc which are far better. I wanted to share with people to help them make their ticket choice. Thank you
User's recommendation: Better customer service.
ID
New Reviewer
Payment issue
I can't pay for my flight even though my cc information is correct. I don't have all day to wait on the phone and nobody answers.Cus
User's recommendation: Customer Service needs to get better.
ID
Location
Milpitas, California
Refund
I cancelled my flight and tried to do the process to ask for a refund. The webpage with the 047 bar where I have to put my refund ticket number does not work at all. I tried 10 times, it just doesnt work. Therefore I tried to call the company 5 times in the last 3 days, waited overall 3 hours on the phone for someone to pick up. NOBODY EVER ANSWERED THE PHONE. This is unacceptable! Have someone contact me as soon as possible. My email is florian.v.aubin@***.com Phone number +126********
User's recommendation: Stay away from TAP.
ID
Location
Foley, Alabama
Costumer service
The worst costumer service. If they have such a thing in thei company. They cancelled ny flight and noone picks up their phone And for another flight after 3 months haven't received the refund yet. Poor service.
ID
Location
San Leandro, California
Canceled flights without any notice
This is the worst airline ever! They canceled our flights last minute and there was no one at the terminal to help.
User's recommendation: NEVER TRAVEL WITH TAP PORTUGAL.
ID
Location
Denver, Colorado
New Reviewer
They canceled our flights without ever informing us
We got to Ohare airport and our flight to LISBON was canceled and there was no one at the counter to even speak to!!
User's recommendation: NEVER TRAVEL WITH TAP AIRLINES.
ID
Pros
- No idea
Cons
- No customer service
- Quality of care
- No response to complaints
Loss
$957
Preferred solution
Full refund
New Reviewer
No one answer customer service
Can not use voucher over the the website . Trying to reach out to customer service and Nono e is picking up the phone
ID
Preferred solution
Price reduction
New Reviewer
Stolen property
While my suitcase was held for two weeks, someone went through my luggage and took my jewelry. Please call me. I want to see the video of who went through my luggage and who took my belongings.
User's recommendation: Don’t ever fly TAP.
ID
Cons
- Customer service
- Difficulty with problem resolution
- Stolen property
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer
In 3 days I’m I’m traveling to Poland with transfer in Lisbon in Portugal
I m flaming to Poland on 8/04/21 with transfer in Lisbon's Portugal , I have been vaccinated.Do I have to be tested in USA BEFORE TRAVEL.
User's recommendation: Please respond.
ID
Pros
- Info
Cons
- No answer to calls
Preferred solution
Pleas respond
Nobody answers the phone at the call center
Nobody answers the phone at the call center, we need information COVID-19 To travel to Lisbon next week can you call me?
ID
Location
Foley, Alabama
New Reviewer
Flight was canceled
my flight on August 8 was canceled and I requested a refund or travel credit for 4 people, I only received the travel credit for one person in my family. We paid $ 800 and more but why do we give credit to only one member of my family?
User's recommendation: No recommendations.
ID
Loss
$870
Preferred solution
Full refund
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TAP Air Portugal