New Reviewer

Took my money when travel over seas was not possible due to Covid

Refuse to reimburse my money for tickets to Ireland when my husband and I could not travel due to Ireland being locked down. Have called several hundred times only to be transferred disconnected and holding for hours at a time.

User's recommendation: Don’t fly TAP.

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ID
#2852841 Review #2852841 is a subjective opinion of poster.
Loss
$709
Preferred solution
Full refund
New Reviewer

Change flight

I need information for changes flights, please send me phone number or email. Thanks; Lynmarie Rodríguez
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ID
#2849771 Review #2849771 is a subjective opinion of poster.
Preferred solution
Change flight

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Verified Reviewer
New Reviewer

Change flight

Please change our flight from miami to lisbon then valencia. My parents were not accepted on the first flight with Copa airline therefore they wont be on time in Miami to catch the flight

User's recommendation: Aswer costumer service lines.

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ID
#2848606 Review #2848606 is a subjective opinion of poster.
Preferred solution
Change flight
New Reviewer

Booking a fly

I cancel a fly 5 days ago because of COVID. I need to book it again, not refund yet. I need to speck with someone . Im try to call but call waiting for 2 hours. Impossible to speak with anyone. Please call me at at 941-320**** . Thank you

User's recommendation: Horrible.

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ID
#2846268 Review #2846268 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • Quality of care
  • No online support for booking
  • Customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I intend to Retain a very Good Lawyer to Force TAP Airlines to refund my Tickets cost that I Paid for and NEVER flew anywhere!!!

I have been VERY patient waiting for My refund ,( Guaranteed and Lawfully entitled ) for almost 2 Full Years !!! My wife and I have decided that it is time to take this matter into our own hands and Sue for our refund and DAMAGES. I have hundreds of phone calls to numerous Federal Agencys and reams of paperwork explaining to me why TAP is slow in refunding a payment due to a cancelled flight. FAA & Transportation authorities say I should be refunded quickly in the form of payment used. THAT IS THE LAW here in the United States. Maybe you should NOT be allowed to operate in this Country. Two YEARS of aggravation and lies are enough! I want justice and sometimes only a competent Lawyer is worth the price. Richard E. Dender Tickets # 04774**** *747 & 1748

User's recommendation: These people do NOT deserve to Fly in the U.S.

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2 comments
#2069706

They deserve bankruptcy. I hope you bankrupt them! They're the worst so called business I've ever known

#2069511

We are still waiting refunds for 2020 and 2021 totaling over $2500.

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ID
#2843078 Review #2843078 is a subjective opinion of poster.
Cons
  • Refuse to refund ticket price for a flight that was canceclled
Preferred solution
Full refund

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New Reviewer

Missing luggage

My name is Michelle Martins da Silveira, I bought a round trip to Lisbon from Newark/NJ on the United APP (confirmation G5W5WD), supposedly to fly both ways with United airlines. On August 18th at 8:25pm my flight departed from Newark towards to Lisbon through United airlines (UA64). I was supposed to come back to Newark on September 2nd at 10:20am (UA65) but because weather disruptions and severe flooding my flight was canceled and I received a text message in the middle dawn. I tried to reebok by United app, but it was giving poor options, since I would have to stay for more 4 days in Lisbon to get another United flight. So I decided to go to the airport on my regular time as if I would take that flight (around 8am) and check with the United counter to give more options about what should I do. They offered me a flight with TAP airlines Portugal (TP 207) leaving Lisbon at 6:30pm on the same day (September 2nd) with I accepted, and then I asked the attendant at United counter if I could already check in my two luggages, and she said yes, I could go to TAP check in area and check my two bags, with I did, around 8:30am on that day. My luggages tags with TAP are (TP 204435 and TP 204437). I return to check in area around 5pm to take the flight with TAP airlines going to Newark. When I got to the Newark airport AROUND 9:17PM on September 2nd (same day) I could got from the baggage claim just one bar (204437) the other bag (204435) was missing, and I started looking for some help to do the complain. It was told me that at that time (10:30pm) nobody from the TAP airline were in the airport to help me to fill the complain about my missing bag. So a guy from the Newark airport gave me a number to call (973 624-****) to report my case and an online website (TAP lost and found link to fill it up with my data). The point is, nobody answer that number, and I cant even leave a message because the mail box is full. The online link on TAP website wasnt allowing me to successfully complete my complain, on the last step after fill up all my flight number, luggage confirmation, address etc, it shows an error that I couldn't get through, and I kept trying till 11:30pm, when I decided to rest and come back in the next day. On the next day September 3rd, I arrived in the Newark airport around 12pm since I had another flight from United to come back to my house in California (UA751) and I asked the United attendant what should I do since I had one missing bag and needed to check in to my next flight. The person said I should check in my only luggage and go to United Lost Baggage section on the first floor to complain officially about my missing luggage, with I did. I waited around 45min in the line and when I got to talk to the counter attendant, she told me that I needed to looking for a TAP agent, since I flew with TAP and she couldnt track my bag with TAP airlines numbers. So I taking my breath away run till the other terminal, and tried to ask everyone I could where should I go to complain a missing bag from TAP. The information centre girl at that terminal (B) told me that TAP airlines doesnt have a missing bag section at Newark airport, and that nobody was there at that moment, since only have people from TAP airlines when some flight is arriving or departing from the Newark airport. (With is already weird, since the last night I tried to contact someone from TAP at the time I noticed my luggage wasnt at the claim bag, and It was told me that I needed to call because nobody was there). Anyway, I decided to take my flight back home (UA 751) even though I had only one luggage, and had already paid for the two luggages, because if I stayed at the Newark airport asking for people some help, I would miss my flight and my other bag. So I came to LAX, and kept trying to fill out a missing bag on TAP website (unsuccessfully) and calling that number (973 624****) unsuccessfully too. Today, September 4th, I got finally to an call with someone from TAP airlines at the lost and found section, and they said since I bought my ticket with United, I needed to complain the missing luggage with them. Also, they said that the first 5 days from a missing bag, the responsibility for looking for a bag is the airport destination. And they gave me a link to fill out a complain at TAP website, with I did (2021-00****4519). I also tried to speak with an agent from United, and they wrote me on the chat that I needed to complain a missing bag with TAP since I flew with them. But also they gave to me a option to fill out a lost article report, with I did (2009****). The thing is, its being past 48h since I took my flight from Lisbon and nobody told me anything about my luggage, nobody takes the responsibility of my missing bag. TAP is pushing the responsibility to United and United is pushing the responsibility to TAP airlines. I really dont car4e with one is responsible, I know is I paid a very expensive ticket, I paid extra for check in my luggage and I have nothing now. They are taking my time trying to reach one and another, while the clock is ticking and nobody gives me an answer. On my luggage I have a lot of expensive items and I dont want to lose it. I will looking for my rights, Ill sue both airlines for not given a minimum job, that is fly a person and take care of they belongs. I want an answer. Michelle Martins da Silveira 917-870****
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ID
#2842489 Review #2842489 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • No online support for booking
  • No answer to calls
Loss
$2000
Preferred solution
Find my missing luggage

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Verified Reviewer
New Reviewer

Need to contact the company

About not being able to talk to an agent through phone and the app didnt recognized my password. I need help for I am disabled.
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ID
#2841219 Review #2841219 is a subjective opinion of poster.
Pros
  • Convenience to fly directly from my home city to lisbon
Cons
  • Customer service
Preferred solution
Deliver product or service ordered

I couldn’t talk to an agent and I wanted to ask for special needs

I need to add special needs help to my reservation. I suffer of severe depression, anxiety and PTSD. I need an wheelchair.

User's recommendation: It takes a long time to reach out to this company.

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ID
#2841201 Review #2841201 is a subjective opinion of poster.
Location
Delray Beach, Florida

Refund

When I paid they had mentioned I I allset then once I arrive for check-in they said that I did not pay when it shows on my bank statement that they deducted the funds . Then they charged me again to take more money
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ID
#2838033 Review #2838033 is a subjective opinion of poster.
Location
Dorchester, Massachusetts

Check on ticket

i am trying to locate my ticket purchase from back in may or jun 2021. will continue to attempt to get info. need ticket # .

User's recommendation: fine.

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ID
#2836451 Review #2836451 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

COMPLAINT

Update by user Oct 02, 2021

I sent emails, tried phone calls but NOTHING HAPPENED. TAP did not contact me and I was not able to talk to anyone. Caos!

Original review posted by user Sep 02, 2021
TAP is caotic. No one is able to contact them by phone and they do not answer emails. Absurd. I bought a ticked for flying from Brazil to Portugal early 2020. Because of a serious accident I had to cancel it. Instead of a refund, I asked TAP to issue vouchers. They did and deducted over 30% of the paid amount, including "boarding fees". Well, if I did not board, why to pay the fee? The airports charge the company by BOARDED PASSENGERS. Since then, I have sent at least 8 emails complayning and none was answered. I also sent emails about an extension of the vouchers because of the pandemic and also because TAP suspended the flyghts from/to Brasilia and Lisbon. No answer at all. Recently, the CEO sent a nice email about new plans, etc., etc. She even provided her email address. So, on July 26th, I sent her an email presenting my complaints and asking for help. Guess what: NOT ANSWER AT ALL. Yesterday (September 1st) I learned that Portugal is accepting travelers again, so I tried to make reservations and learned that the number of my vouchers no longer exist. Since yesterday, I have tried to talk by phone with TAP people, but no way. The TAP site presents phone numbers that are no longer in service. They informed that they have a kind of representative in Brasilia, but no one takes the call. It iss a complete non professional company. Carlos Guedes

User's recommendation: FORGET TAP .....

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ID
#2834988 Review #2834988 is a subjective opinion of poster.
Pros
  • Convenience to fly directly from my home city to lisbon
Cons
  • Customer service
Loss
$639
Preferred solution
I want to be able to use my vouchers. I do not accept the fact that they did not extended the validity of them, considering the epidemic and the suspension of flights between Brasilia and Lisbon
New Reviewer

To ask if covid test is needed for travel if I have a vaccine

I Was on hold for just over an hour with no one answering before I gave up. Never spoke to anyone. Hopefully, you'll reach out and call me back working 24hours. I have a flight on Sunday
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ID
#2834890 Review #2834890 is a subjective opinion of poster.
Preferred solution
A response

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Verified Reviewer
New Reviewer

Missing luggage (3)

I arrived to Portugal on Aug 31 and I am missing 3 checked bags. I filed a report and my reference number is LISTP49223, the status says "tracking continues, please check back later". Have you located my bags to put them on the next flight to Portugal? May you please provide an update ASAP? I am in a country with nothing but the clothes i had on my back. PLEASE HELP ASAP.
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ID
#2834024 Review #2834024 is a subjective opinion of poster.
Cons
  • Lost baggage
Loss
$1100
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Bad experience

Our flight from Lisbon to Washington was canceled. I had to sleep in the airport. It was me, my wife and my two toddlers. One of them got hurt at the airport and we had to call the medic there. She still have her forehead swollen. TAP did not communicate properly with us. It was very uncomfortable. I was supposed to be back at work on the 28th of July but could not get back until the 29th. Paid over 1000$ to accommodate the delayed and canceled flight. First it was in Dakar then Lisbon. I believe it was more of a discrimination because we were black. They dont owe us no explanations. User's recommendation: Tap might be cheap however you spend a price of two tickets when you are done.
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ID
#2827833 Review #2827833 is a subjective opinion of poster.
Service
Tap Air Portugal Flight Booking
Loss
$1000
Preferred solution
Full refund
New Reviewer

Waiting

Just need flight info can't get it been on hold for hours im leaving out of Newark on 1st just need to know to LISBO then Malaga
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ID
#2827158 Review #2827158 is a subjective opinion of poster.