Displeasure with service

Dear Marketing/customer service, For the last 3 days I have been attempting to RE-Book flights from Miami, Fl. To Venice, Italy. I have vouchers from previously cancelled flights and I have attempted to use these vouchers to re-book our flights from Miami to Venice. For three days I have spent well over 10 hours, mostly on hold, on the phone with your reservations service only to consistently come up empty handed. I have booked multiple flights through your airline but this latest episode of trying to re-book flights has me quite upset with your service. Today, 1/23/22 I spent 2.5 hours on the phone until I was cut off and had to start all over. I worked with one of your associates on 1/21/23 who informed me I was all booked including upgraded seat assignments and a substantial additional cost only to have NO confirmation of this reservation. Again I worked with an associate, on the phone, to confirm my reservations. Again I was assured all was booked and in order only to find out again, my reservation was unknown to anyone I talked to. Again, Today, 1/23/22 I called customer service/reservations at 0530 hrs, eastern std. time, US. Again I was cutoff and had to recall and spend another hour and a half on hold. At this point, I dont know if I have a reservation or not. This is very disappointing for us. I have reservations on a cruise out of Venice Italy not to mention Hotel reservations in Venice and for what ever reason, TPA Airlines cant get it together to get me there. I am using vouchers from previously cancelled flights and Im at a point now that if TPA cant get this straightened out for us, Please just refund the amount of my vouchers so I can use it either through a new booking with you, or ANOTHER airline. I cannot begin to tell you how frustrating this has been. I feel your customer service is far from good and your reservation staff is either totally incompetent or just dont care. I expect a response to this message and I expect to have my reservations honored. In the event I dont hear from you, I am prepared to approach the media and multiple social media outlets,ie. Facebook, Twitter, Instagram, etc and express my displeasure and opinion of your customer service. Please DO NOT RESPOND with the excuse of Covid-19 pandemic issues. Every other airline is experiencing these same issues. Frankly, if you cant handle the business, CLOSE YOUR DOORS until you can. Needless to say, I am upset with this level of service. I/we, My wife and I, have been trying to book our 50th anniversary vacation to two years, and the only thing not resolved is our air travel with TPA Airlines. Please have someone who can resolve our issue contact us so we can complete this vacation Plan. I can be reach via email; CWigleyjr47@***.net or Phone via 1-60*-***-**** THIS MUST BE RESOLVED SOON AS WE HAVE CRUISE AND HOTEL RESERVATIONS IN VENICE ITALY ! CHESTER M. WIGLEY JR.

User's recommendation: Undecided.....maybe.

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ID
#3281881 Review #3281881 is a subjective opinion of poster.
Location
Pompano Beach, Florida
New Reviewer

Rebooking

For two days we try to reschedule our flight because of the positive Covid-19 test but it is not possible to contact the right service.
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ID
#3279240 Review #3279240 is a subjective opinion of poster.
Location
Itarema, Ceara
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Flight change

I have been on hold for 8 hours trying to change a business class ticket. I have been dropped four times during the wait. I occasionally get someone on e the line, and then they put me back on hold.

User's recommendation: Fly another airline because they are impossible to get in touch with.

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ID
#3269639 Review #3269639 is a subjective opinion of poster.
Cons
  • On hold for hours trying to make a schedule change
Preferred solution
Deliver product or service ordered
New Reviewer

Lost passport

Passport left on flight leaving Lisbon to Madrid at 1455hrs Jan 15 LOST PASSPORT! Call 1-40*-***-**** Email dlantz1414@***.com
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ID
#3262565 Review #3262565 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • Customer service
  • Unresponsive
  • Can not reach these people
Preferred solution
My LOST PASSPORT!

Lost passport

Can someone please call me regarding passport left on flight from Lisbon to Madrid Jan.15 leaving 1455. 140******** phone number. Email dlantz1414@***.com
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ID
#3262559 Review #3262559 is a subjective opinion of poster.
Location
Vancouver, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Vouchers cannot apply to new booking

Hi, I have four vouchers that will be expired in 2022-04-08. I tried to apply all to my new booking but not successful. I contacted your service centre and got the tickets request #2022-00****2668. No further answer or reply from TAP for my complain. I contacted my travel agency for help as well but they said the vouchers were issued by TAP and they cannot solve the problem. Please have someone get back to me and help me to book the new flight with my vouchers. You can reach me by email or call me at +141********.
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ID
#3261805 Review #3261805 is a subjective opinion of poster.
Location
Markham, Ontario
Preferred solution
Let the company propose a solution
New Reviewer

Worst costumer service.

I have spent hours truing to get through. it is a nightmare if you ever have any problems with your flights. So if you ever purchase a ticket from them i hope nothing goes wrong and you need to speak with a representative...because they dont exist.

User's recommendation: Look elsewhere.

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ID
#3260519 Review #3260519 is a subjective opinion of poster.
Loss
$7
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

No Phone number available for contact

No Phone number available for contact Tried several numbers and no one was possible to contact the company.
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ID
#3258503 Review #3258503 is a subjective opinion of poster.
Location
Curitiba, Parana
Preferred solution
Let the company propose a solution

Can't change flight!!

Hello, I have been trying for 3 days to contact Tap: phone, email, twitter, facebook, without any response! The website has a glitch when I try to change the date of my flight and changes the flights to a departure and return on the same date. Please help, we're desperate! Barbara Hikawa and Randolph Tressler ORD-VLC 14 January 2022 Confirmation W532SV
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ID
#3249650 Review #3249650 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Customer service does not have enough lines

i have been trying to change my flight for 3 days waiting time is excessively long and when passing to the central lines the line usually fall

User's recommendation: separate lines for tap club customers, first class at least.

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ID
#3249150 Review #3249150 is a subjective opinion of poster.
Location
Porto Alegre, Rio Grande Do Sul
Preferred solution
Let the company propose a solution

Wort flexibility ever. RIP OFF

TAP Air Portugal - Wort flexibility ever. RIP OFF
TAP is the worst company around for a long time already! Apart of the political and management matter that are pointlessly making the Portuguese inject millions and millions in the Co. without any good return, the service still the wort problem solver and flexible in the market. After cancelling my flight and moving to an completely unsuitable schedule, TAP applies double of the price on top of the original price to change to a more suitable flight ( recording they were the ones who cancelled and moved you around ). Absolute scam with the very very low principles and honesty. TAP never more!

User's recommendation: Choose it if you like to gamble.

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ID
#3246468 Review #3246468 is a subjective opinion of poster.
Location
Croydon, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund with voucher instead of money

Their online booking system have not accepted several times my two different credit cards with error messages. Than, during phone call I was informed that it was an error and funds will be deposited back to my account in a week. After a month and after several phone calls they sent me voucher with one year expiration term. Even more: they charged $50 and subtract it from voucher amount for addressing this issue to their stuff. Booking codes: OEOWXG, OKHV3H, OH8K7E

User's recommendation: Probably better to call them but it is another nightmare with 30-45 min wait time….

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ID
#3239189 Review #3239189 is a subjective opinion of poster.
Pros
  • Convenience to fly directly from my home city to lisbon
Cons
  • Difficulty with problem resolution
Loss
$844
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Très mauvaise expérience

Sièges réservés en ligne en payant un supplément pour être en issue de secours ( je mesure plus de 2m!) : Sièges non attribués une fois dans l'avion! Vol décalé de plusieurs heures au dernier moment. Valises qui arrivent deux jours après moi!!! Je n'avais eu que des mauvais retours de cette compagnie que j'ai été obligé de prendre suite annulation des vols de la RAM et malheureusement la TAP reste fidèle a sa mauvaise image. Compagnie à éviter absoluement si vous avez d'autres possibilités . Je la déconseillerai fortement a tout mon entourage. La prochaine fois je préfèrerai annuler mon voyage plutôt que de voir gâcher un séjour très honereux et préparé depuis plusieurs mois en devant partir avec la TAP

User's recommendation: A EVITER.

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ID
#3238035 Review #3238035 is a subjective opinion of poster.
Loss
$1100
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: SERVICE

Update by user Jan 05, 2022

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Jan 05, 2022
9 DAYS TRYING TO GET RESOLUTION TO A SPELLING CORRECTION AND TODAY AFTER 5 HOURS AND 43 MINUTES, TRANSFERRED TWICE, i GET DISCONNECTED. TAP SUCKS. I WILL NEVER BOOK ANOTHER CLIENT ON TAP.

User's recommendation: NEVER BOOK TAP.

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Resolved
ID
#3232754 Review #3232754 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Everything about tap is a con
Preferred solution
spelling of clients name changed!!!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Request a refund to the original form of payment, my flight was cancelled

Dear friends, As per your airlines my flight AMS to AGA, and return, was cancelled. Ticket # 047697****143. Booking # KDHORO. Chick in reference # LGQENT(TP) so kindly request you to refoun it to my original bank account. please answer this email, to make sure the refund is in progress. Best regards Sakhi safi
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ID
#3231513 Review #3231513 is a subjective opinion of poster.
Location
Amersfoort, Utrecht
Preferred solution
Full refund
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