TAP Air Portugal Reviews and Complaints | tapairportugal.com @ PissedConsumer Page 11

Felicia W Jcp

My flights

Nov 23, 2022

ANSWER THE PHONE!!! I'm trying to check on our flight, and no one will answer the phone. I'm having anxiety!!!

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Loss:

$554

Preferred solution: Refund of that money

Anonymous

Guest-4088920

Coquitlam, British Columbia

Air Portugal - what a joke!!!

Oct 19, 2022

1.0

My husband's flight from Marrakech to Lisbon left 2 1/2 hrs late this morning. Now, his second flight from Lisbon to Frankfurt is already 1 1/2 hrs. delayed and still hasn't departed. I phoned Reservations because I couldn't reach Customer Service and the agent said his system shows that the flight is leaving on time. I replied, 'it is already 1 1/2 hrs. late and it still shows 'Scheduled'. His reply 'maybe it's already left'. I said, 'why can't you tell me that for sure', and he replied that his system shows that it is leaving on time. He suggested I call the Lisbon airport. I asked if it is a toll free number and he said 'no'. I said, 'well then you call for me'. He hung up!!! If TAP Air Portugal wants to stay in business, they need to hire people who actually care about helping their passengers.

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User's recommendation: Be prepared for lengthy delays and missed connections!!

Ivana G Tpb

Lost baggage

Aug 02, 2022

Hi ! Im trying to contact you about my fathers lost baggage. His name is Zoran Barbalic, he lost his baggage on 6/26/2022 and nobody give him answer. He flow from Lisbon to Zagreb. His tp892 and ticket 047588****461. Email address is ivanagnyc@***.com . I went through your application for lost baggage but I stock on the city. Application didnt let me write the city. I would kindly ask you for help.

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Loss:

$2000

Pros:

No idea

Cons:

No response to complaints

Preferred solution: Deliver product or service ordered

Rita N Jqe

Great Bend, Kansas

Poor customer service . No where to find my luggages

Jun 26, 2022

1.0

TAP Air Portugal - Poor customer service . No where to find my luggages

Black and pitch bay cant be found . Have both email and personal contact and my household address on there but tap Portugal still did not make any effort to let me get hold of my luggages. I have so many important stuffs in there but because of their carelessness to customers, we were unable to get my luggages. Im highly disappointed in tap Portugal. And that will be my last time of flying with you

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Loss:

$2600

Pros:

Direct boston to lisbon flight

Cons:

Missing luggage
Impossible to reach customer service
No answer to calls

Preferred solution: My luggages or compensation. Most importantly my luggages

User's recommendation: I will not recommend

1 comment

Rita N Jqe

Jun 26, 2022

Not satisfied about my luggages

Reply

Helpful

David W Lgy

Cannot check in for flight tomorrow

Oct 25, 2022

Check in and boarding pass ok for me. Cannot check in my wife. Flight is tomorrow 26 October. We are in Italy. None of your phone numbers work. Thank you.

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Preferred solution: Checked in and boarding pass on line

Anonymous

Guest-4183751

Auburn, Maine

Flight 1326 canceled. What next?

Dec 01, 2022

Hello, Our flight 1326 was canceled last night from Lisbon to Dublin. We need to get on another flight asap. Please advise? Thank you, Brenda and Michael Mariner 1 (20*) ***-****. Or 1 (20*) ***-****

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Anonymous

Guest-4160493

San Jose, California

Flight plan change

Nov 21, 2022

I was booked on an international flight, but could not find our passport in time to take the flight. I had a great of difficulty finding any person I could talk too --no phone numbers listed - but eventually did get to someone who tried to help, but part way through the conversation a "rate this call" interrupted our call and I could not return to the service agent/. No satisfaction prompted by the satisfaction survey itself.

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User's recommendation: Don't book airlines without phone numbers

Hanne H Zyg

Disastrous customer service!

Oct 05, 2022

1.0

Disastrous customer service! The person in customer service hung up twice after I described my request. She seemed over challenged and absolutely incompetent. Can only warn of this airline. Our flight was canceled without us being notified. Now two months later, the flights are of course much more expensive.

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Loss:

$6000

Cons:

Customer service

Katrina H Aab

Katrina H Aab |

Lisbon, Continental Portugal

Baggage at gate

Jul 02, 2022

I was boarding a delayed flight to Lisbon and they took my carry on to check. My final destination is Dublin when I exited the flight they told me to go to baggage claim. I went to customer service and no one was there from 710am and then I went to baggage claim and could not find it.

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Loss:

$1

Pros:

Hopefully the company can contact me and make sure i get my bag

Cons:

Unable to contact

Preferred solution: Deliver product or service ordered

User's recommendation: Be available

luz s Guf

Lisbon, Lisbon

My flight was cancelled

Jun 12, 2022

1.1

TAP Air Portugal - My flight was cancelled

I had a flight to Barcelona to Newark wit Lisbon connection. I was in Paris and I have a fight París to Barcelona and it was cancelled. I bought 3 tickes from Paris to Lisbon because I could not find to Barcelona.which was supposed to be a 3:00 pm I arrived at the airport at 8:45 am and I when directly to TAP counter one by 9:45 I have my boarding pass to go to Newark. At the time of I board it was cancelled. I when back to the counter they told me they dont know why it was cancelled. I called the airline and nobody help me I am traveling with 3 kids and it was my last flight after 15 days traveling in Europe. I this time I am out of money. And because the incompetence of few people I am stock hear in Portugal. I still have been the boarding pass and you will deal with my lawyer as soon I get to USA.

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User's recommendation: Never

Saran C Ejj

Lost baggage

Sep 16, 2022

2.5

Still have not gotten a good response back from them. I got my bags 4 days later, but I still feel I need some acknowledgment or compensation for the situation. No one is helpful at all.

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Preferred solution: Price reduction

Anonymous

Guest-4100011

Northfield, New Jersey

Pets in cabin

Oct 24, 2022

4.9

I am very pleased with TAP , my previous comment was an error by clicking a option by mistake ! I look forward to my upcoming flight

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marjorie k Mjt

Extenion of voucher

Sep 17, 2022

Please consider extending my voucher for ticket #'s: 047749****614 047749****615 047749****612 047749****613 We so badly want to come to your country this month and tried to use our vouchers but were told by expedia they were expired. Expedia has sent 3 emails to you directly requesting an extension due to covid but have not heard a response from you yet. After reviewing your website and covid policy, it is clear that your airline has realized the challenges this virus has caused the travel industry and made accommodations to people like us who still want to tour your country. Since covid is now more under control, and we, who are at high risk are able to travel more freely and cautiously would request that you please honor our vouchers totaling $780.00. It is our desire to spend a significant amount of time exploring Portugal this month but would like to have our vouchers reinstated. I sure hope you can help us in this regard!

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Loss:

$780

Pros:

Give vouchers due to covid

Cons:

Do not extend vouchers long enough due to covid

Preferred solution: voucher

1 comment

GILBERTORAIMUNDO B

Jun 03, 2023

Please send the request to contato@***.com

Reply

Helpful

Resolved

Dorotidi

Resolved: We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.

May 04, 2022

2.0

TAP Air Portugal - We have been given a voucher due to COVID as we had to cancel the flight but for two years we were not given a refund, the voucher when tried to use it gives us error.

Updated by user Jun 05, 2022

We managed to use the voucher.

Original review May 04, 2022

We were given a voucher for a fraction of the price of our ticket which was cancelled due to COVID, we tried to use the voucher but it was giving us an error every time, although it is still valid. We asked the company for a refund but we have not had any response, we are very disappointed, we need either help with it to use it or a full refund of our ticket with the company.

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Loss:

$300

Pros:

Affordable

Cons:

No customer service
Impossible to reach customer service

Preferred solution: Full refund

User's recommendation: I will hesitate to use it as we are still awaiting for some sort of espouse. We would like a either a refund or support to use the voucher, but none of these has happened for two years now.

Anonymous

Guest-3867798 |

Stockholm, Stockholm

I missed my flight because of my initial flight delay but TAP Air refuses to refund or at least give me another ticket

Aug 18, 2022

1.0

TAP Air Portugal - I missed my flight because of my initial flight delay but TAP Air refuses to refund or at least give me another ticket

I was even 2 hrs early for my flight to go from JFK to Lisbon and then go to Madrid but TAP Air refused to get check in and get on board . They said that because I missed my flight from RDU to JFK then they dont want to get me on board from JFK to Lisbon and then to Madrid , even though I had plenty of time , I was at the gate and the airplane was on the ground and the air plane door was open and other passengers were getting on board .

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User's recommendation: Don’t use TAP Air because they take your money and don’t let you get on the plaine even though there are seats available . I had to buy another ticket to go to Madrid with another air line .